Hi — thanks so much for the great review! I can see your order placed on Nov 28, 2025 is marked "Unlock Complete." To finish the iPhone process, follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything else crops up, reply here and I’ll help right away. — Charlotte, Direct Unlocks
“Great service and very easy to use would use them again. After calling T-Mobile and staying on hold upwards of 30 min these unlocked it in 5 mins. I wish I would of found them sooner.”
Hi — thanks so much for the kind words! Really glad it was quick and easy for you.
I can see your order (placed Nov 25, 2025) shows "Unlock Complete" for your iPhone 8 Plus on T‑Mobile USA. To finish the process please follow the unlocking steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — that should have your phone working on any compatible network.
If anything’s not right, reply here and I’ll help sort it out. Thanks for choosing us — Charlotte
Hola, ¡muchas gracias por tus amables palabras! Me alegra que nuestro servicio te haya parecido responsable. Tu pedido (realizado el 10 de noviembre de 2025) muestra "Desbloqueo completo" para tu iPhone 15 de AT&T. Para finalizar el proceso, conecta el teléfono a la red wifi, apágalo y enciéndelo (Condiciones 8.1). Si no aparece como desbloqueado o necesitas ayuda, responde aquí y te lo solucionaré. — Charlotte
“Took a while and almost thought it wasn’t going to get unlocked but in the end they achieved to unlock my iPhone 14 thanks direct unlocks Submit Or submit anonymously😊”
Hi — Charlotte here. So glad it ultimately worked and your iPhone 14 shows as "Unlock Complete" — thank you for your patience. If you still need to finish the process: iPhones complete the unlock by connecting to Wi‑Fi and turning the phone off and on. You can absolutely submit your feedback anonymously — and if anything else comes up, I’m here to help.
Hi — thanks so much for the update and glad to hear everything got resolved after you raised the ticket. Sorry it took longer than expected.
Your order shows Unlock Complete and, as a reminder, "Completion of the unlock process is made by email notification... Non-iPhones: entering the unlocking codes provided" — your codes were NCK=4081749530206042 and MCK=5758042053151839. If anything else crops up, reply here or open a ticket and I’ll help right away.
— Charlotte
Bonjour, c'est Charlotte. Merci pour votre avis et ravie d'avoir de vos nouvelles ! Bonne nouvelle : votre commande passée le 09/11/2025 est maintenant déverrouillée pour votre iPhone 13 (Bouygues, France). Pour terminer, veuillez connecter votre téléphone au Wi-Fi, puis l'éteindre et le rallumer, comme indiqué dans nos conditions générales : « iPhones : connectez votre téléphone au Wi-Fi, éteignez-le puis rallumez-le. » Vous avez payé 26,99 € (vérification d'éligibilité) et 51 € (déverrouillage standard). Si vous rencontrez toujours un problème avec votre téléphone après cela, répondez ici et je le ferai vérifier immédiatement. Si tout est en ordre, nous vous serions très reconnaissants de laisser un avis mis à jour. Merci !
Hi — Charlotte here. Thanks for the feedback — glad the service was fast.
About canceling: as our Terms state, "It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order." Also, "Eligibility Check: These checks are non-refundable."
Your order shows "Reported as Not Unlocked, waiting customer feedback" — that means we need your go-ahead to continue. If your iPhone requires a Premium Service to complete the unlock, note "Standard Services which fail and which are not upgraded to Premium Service will be issued with a credit note only" but "Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service."
Reply here with "Proceed with Premium" if you want us to try that, or tell me what you're seeing and I’ll advise the next step.
“Se tardó un poco más de lo esperado pero creo que el desbloqueo quedó muy bien, su soporte me estuvo ayudando en todo momento y me atendieron muy rápido, dejaría 5 estrellas pero si fue un poco más de tiempo, en general recomiendo altamente sus desbloqueos mientras el teléfono valga la pena su desbloqueo👍🏼”
Hola, muchas gracias por la excelente reseña y la recomendación. Nos alegra mucho que el desbloqueo haya funcionado y que nuestro equipo te haya ayudado. Disculpa de nuevo la demora; como indicamos en nuestros términos y condiciones: «Los plazos indicados son un cálculo de los desbloqueos de las semanas anteriores y se ofrecen a modo orientativo, NO como garantía», y «Estos plazos de entrega son variables y pueden aumentar o disminuir sin previo aviso». Si aún no has completado el último paso para tu iPhone, por favor, «conecta el teléfono a una red Wi-Fi y apágalo y vuelve a encenderlo»; con eso debería finalizar el proceso. Tu pedido aparece como Desbloqueo Completado. Si todo funciona correctamente, te agradeceríamos mucho que lo calificaras con 5 estrellas. Si necesitas algo más, responde a este mensaje y te ayudaré. — Charlotte
Hola, gracias por tus comentarios. Veo que tu pedido (27 de octubre de 2025) de un iPhone 11 (Sprint USA) muestra el estado "Desbloqueo completo" y dos pagos: $24.99 (Verificación de elegibilidad) y $54 (Desbloqueo estándar). Por favor, completa el desbloqueo conectando el teléfono al wifi, apagándolo y encendiéndolo (Condiciones 8.1). Si sigue sin funcionar, responde con el mismo mensaje en pantalla (o una captura de pantalla) y lo investigaré de inmediato. Nota: "Verificación de elegibilidad: Estas verificaciones no son reembolsables" (Política de reembolso/Términos y condiciones). Gracias, Charlotte.
“I was really hoping to have my phone unlocked by this company. I paid as requested then a day later was requested to need to pay more and the same day requested to pay more. End of the story I paid almost $350 BUT after 6 days customer service escalated my unlocking service and within 3 hours Tada phone is sim unlocked! So I love this company not just like. Customer service is great getting back to any questions you have. Just please read the fine print before considering anything.”
Hi there — I’m so glad to hear your iPhone was unlocked and our team could help — that’s exactly what we aim for!
Thanks for putting up with the extra steps; as our terms state, "It is not possible to cancel your order once it is paid for," and "Eligibility Check: These checks are non-refundable." Also, if a device needs an upgrade, "If your phone requires an upgrade (e.g., from Standard to Premium Service), any initial payments are non-refundable."
Your order shows "Unlock Complete" (placed Oct 7, 2025). For iPhones, if you need the final steps again: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If anything else isn’t right, reply here and I’ll get it sorted quickly — thanks so much for your kind words about our support.
Charlotte — Direct Unlocks
“Le service est très rapide ça il n’y a rien à redire, tout se fait et s’actualise dans la minute c’est génial néanmoins dans mon cas (iphone reconditionné bloqué par l’opérateur le service ne marchait pas car il n’était pas prévu pour cela. A voir si dans d’autres cas de figure tout marche (il me semblerai que oui)”
Bonjour Maxence Pages, Merci pour votre avis ! Je suis ravie d'apprendre que vous avez trouvé notre service rapide et efficace. Je suis cependant désolée que votre cas spécifique n'ait pas répondu à vos attentes en raison du statut reconditionné de votre iPhone. Comme vous le savez, certaines conditions telles que le blocage par l'opérateur peuvent entraver le processus de déblocage. Si des déblocages ultérieurs sont nécessaires, veuillez vous assurer que l'appareil répond aux exigences de compatibilité. Si vous avez d'autres questions ou si vous avez besoin d'aide, n'hésitez pas à nous contacter ! Cordialement, Charlotte
Hi Wolfgang,
I'm glad to hear that your first phone is working well! Regarding the second phone, I totally understand your concern about the cost. The pricing for unlocking, including the €33 for the Standard Unlock and the €13.49 for the Eligibility Check, is set based on the services we provide and the requirements for each device.
All costs are outlined on the checkout page before purchase, ensuring transparency. If you have any more questions about the unlocking process or need assistance, feel free to ask! We're here to help.
Thank you for your feedback!
Best,
Charlotte
¡Hola, Yirson Ríos! ¡Gracias por tus amables palabras! Estamos encantados de que estés satisfecho con el resultado del desbloqueo de tu iPhone 15 Pro Max. Entendemos que la espera puede ser difícil, pero es genial saber que tu paciencia dio sus frutos. Si tienes más preguntas o necesitas ayuda, no dudes en comunicarte con nosotros. ¡Disfruta de tu teléfono desbloqueado! 😊
Hi Tally Bobbin,
Thank you for your patience! I see that your order status is "Unlock Complete," and you have successfully completed the Unlock process. If your Motorola G14 doesn't ask for an unlocking code, you'll need to purchase a Remote USB Unlock to continue.
Feel free to reach out if you have any questions or need assistance with the next steps. We’re here to help!
Best,
Charlotte
“Im amazed that an unusual case such as mine got resolved!
Initially my phone wasn't homologated properly and couldn't be unlocked through the carrier even though it is required by local laws, but when i used DirectUnlocks this got resolved, it wasn't immediate but it worked flawlessly with foreign carriers outside my country. I'm very pleased with the service provided.”
Hi Diego,
Thank you so much for your kind words! We're thrilled to hear that your experience with us was positive and that your iPhone unlock was successful. It’s great to know that you can now use your phone with foreign carriers. If you have any other questions or need assistance in the future, don’t hesitate to reach out. Enjoy your unlocked device!
Best,
Charlotte
Hola Alejandro, ¡Gracias por tus comentarios! Me alegra saber que el proceso fue fácil y que obtuviste un buen resultado. Agradecemos tu paciencia, ya que los tiempos de procesamiento pueden variar ocasionalmente. Si tienes más preguntas o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Disfruta de tu iPhone 14 Plus desbloqueado! Saludos, Charlotte
“"DirectUnlocks exceeded my expectations with their outstanding service. The entire process was incredibly fast, taking much less time than I anticipated, which was a huge relief. The instructions provided were clear and easy to follow, making it simple for me to access the content without any stress or confusion. I appreciated how user-friendly their platform is—everything is well-organized and intuitive, even for someone who isn’t tech-savvy. Their efficiency and reliability saved me a lot of time and effort. I highly recommend DirectUnlocks to anyone looking for a speedy and seamless experience!"”
Hello Javier,
Thank you for your review! I’m glad to hear that your order status shows "Unlock Complete." It looks like you've successfully received the required unlock codes:
- Unlock Code: 21428588
- Master Service Lock: 2142858859780960
- Ontime Lock: 32328402
If your Moto G8 Power isn't asking for an unlocking code, a Remote USB Unlock may be necessary. Please follow the instructions in your order email or let me know if you need further assistance with the next steps.
We appreciate your understanding and are here to help you through the process!
Best,
Charlotte
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