“Direct unlocks was very patience with me. They are very respectful and helpful with any problem that arises.
I want to give my heartfelt gratitude for helping me get this done.”
Hi — Charlotte here, thank you so much for your kind words! We're really pleased we could help.
Your order (placed Feb 12, 2026) shows "Unlock Complete" for your iPhone 16 Pro Max (AT&T USA). To finish the unlock please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything doesn't work or you need further help, just reply here and we'll sort it right away.
Thanks again — glad we could assist!
Thanks so much — glad it was easy! I can see your order (placed Feb 6, 2026) shows "Unlock Complete." To finish on your iPhone 11 Pro Max please follow the iPhone instructions: "connect the phone to WiFi and turn the phone off and then on;" — that should complete the unlock. If it doesn’t, reply here and I’ll help get it sorted. — Charlotte
Bonjour Jean, c'est Charlotte. Merci beaucoup pour vos gentils mots ! Votre iPhone 11 AT&T est maintenant déverrouillé. Pour finaliser le processus, veuillez connecter votre téléphone au Wi-Fi, puis l'éteindre et le rallumer, comme indiqué dans nos instructions : « iPhones : connectez votre téléphone au Wi-Fi, éteignez-le puis rallumez-le. » Si vous rencontrez des difficultés, répondez ici et je vous aiderai immédiatement. Profitez bien de votre iPhone déverrouillé !
“well it was fast process only a small little heck up towards the end but it was great i had no other problems i would definitely recommend it to someone else the way it was recommended to me. i would use this again”
Hi — thanks so much for the recommendation and great feedback! I’m really glad your Apple iPad unlock for T‑Mobile USA was completed and that you’d use us again. Sorry about the little hiccup at the end — if you can reply with a brief description or your order number (placed Feb 10, 2026) I’ll jump on it and make sure everything’s fully resolved.
— Charlotte
Hi — Charlotte here, thanks for the feedback! Glad you had a good experience. Your order (placed Jan 23, 2026) shows "Unlock Complete" for your iPhone 17 Pro (AT&T USA) on directunlocks.com. To finish the process, follow the iPhone steps: "connecting the phone to WiFi and turning the phone off and then on;" — that should complete the unlock. If anything isn’t right, reply here and I’ll help straight away.
Hi — Charlotte here. Your order (placed Feb 7, 2026) shows "Unlock Complete" and your Moto XT2515 unlock code is 89043051. To finish: insert a non‑AT&T SIM and enter the code when the phone prompts ("Non‑iPhones: entering the unlocking codes provided..." — Terms §8.1).
If your phone does not prompt for a code, our policy states: "No refund if you purchased an unlocking code, but your Android phone doesn't prompt for a code when using an incompatible sim card." Also, "Eligibility Check: These checks are non‑refundable."
If you need step‑by‑step help entering the code or want us to check the next option (Remote USB unlock), reply and I’ll assist.
“They unlocked claim to have unlocked my iPad 13 pro but it’s been 24 hours and I still can’t add another sim and no one in customer service has got back with me!”
Hi — I’m Charlotte. I’m really sorry you’re frustrated.
Our records show your order (placed Feb 1, 2026) status is “Unlock Complete” and the unlock code we sent is 3270657480122410. As our terms say, "Completion of the unlock process is made by email notification... Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions."
Please try this quickly:
1) Power off, insert a non‑T‑Mobile (different network) active SIM, power on.
2) When prompted for the SIM network unlock PIN enter 3270657480122410.
If it doesn’t prompt for a code or the code fails, tell me exactly what message you see (or if you’ve already had the Remote USB performed). I’ll get a technician to re‑check right away.
Hi — Charlotte here. Thanks for the review. I can see your order (Eligibility $24.99 + Standard Unlock $68) shows status: "Unlock Complete."
Per our terms: "Completion of the unlock process is made by email notification to the email address provided, simple instructions to complete the unlock procedure depending on what brand phone you have
iPhones: connecting the phone to WiFi and turning the phone off and then on;"
Please connect the iPhone to Wi‑Fi, power it off and on, and try a non‑T‑Mobile SIM (or check with the T‑Mobile SIM). Also check your email (and spam) for our unlock confirmation. If it still isn’t unlocked, reply and tell me exactly what you see and I’ll escalate it for you.
“At first I was skeptical of Directunlocks and thought I had been scammed. It kept asking me for more money and then it took far longer to complete the unlock they what I initially told. Despite my skepticism and the redundant emails I had been receiving from customer support, I stuck with the process and gave them a chance and in the end was well worth the wait! Direct unlocks isn't a scam and they helped me unlock my ipone13 Pro Max. Thanks a bunch Directunlocks.com.”
Hi — thanks so much for sticking with us and leaving this update. I’m really sorry about the extra emails and the longer wait — as our terms say, “Any timeframes stated ... are given as a guideline, NOT a guarantee.” Your order (placed 21 Dec 2025) shows Unlock Complete for your iPhone 13 Pro Max on AT&T USA, and I’m glad it was worth the wait. If anything else pops up, reply here and I’ll sort it out. — Charlotte
Hola, ¡muchas gracias por la excelente reseña! Nos alegra mucho que te hayamos sorprendido con lo rápido que fue todo. Tu pedido (realizado el 4 de febrero de 2026) muestra "Desbloqueo completo". Para finalizar el desbloqueo del iPhone, conecta el teléfono a la red wifi, apágalo y enciéndelo; ese es el último paso para los iPhone. Si algo no está bien, responde aquí y te ayudaré de inmediato. Gracias de nuevo, Charlotte.
Hi — Charlotte here, thank you so much for the kind words and recommendation!
Your order (placed Feb 2, 2026) shows as "Unlock Complete." To finish for iPhones, please follow the unlock step: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — that should complete it.
If you need any help finishing up, just reply and I’ll sort it out.
Hi — Charlotte here. I can see your order placed on Jan 25, 2026 (directunlocks.com) with two payments: $24.99 Eligibility Check and $68 Standard Unlock. Your order status is "Unlock Complete", so the unlock has been finished.
Please complete the iPhone steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you’re switching carriers, insert the new SIM after restarting.
If it still shows locked or you see an error, tell me exactly what message appears and I’ll get this sorted for you right away.
“I had a great experience using DirectUnlocks. The process was straightforward, easy to follow, and much faster than I expected. From placing the order to receiving the unlock confirmation, everything was communicated clearly and professionally, which made the whole experience stress-free.
What I liked most was how simple the service was and how responsive the support team seemed. The instructions were clear, and I didn’t feel confused at any point during the process. Overall, it was a smooth and efficient service, and I would definitely recommend DirectUnlocks to anyone looking for a reliable phone unlocking service”
Hi — thanks so much for the lovely review! I’m really glad your iPhone 16 Pro unlock (Order: Unlock Complete) was straightforward and speedy. We appreciate the recommendation — if you need help with another device or anything else, just reply here or contact our support team.
Thanks again,
Charlotte
“Easy and fast. The additional price took me by surprise even though it says it in smaller writing on the first page where you pay. It’s misleading when it says $55 total charge because you pay $25 for the first one and then about $55 for the second so around $80 total”
Hi — thanks for the feedback and I’m sorry the extra cost felt surprising.
I can see your order is marked “Unlock Complete” and you paid $24.99 for the Eligibility Check and $54 for the Standard Unlock (about $79 total). The Eligibility Check is a separate, non‑refundable service — as our Refund Policy states: “Eligibility Check: These checks are non-refundable.” Our Terms also note: “It is not possible to cancel your order once it is paid for.” I know that wording can be easy to miss on the checkout page and I’m sorry it caused frustration.
Good news — with the status “Unlock Complete” your iPhone should be unlocked. To finish, please connect to Wi‑Fi, turn the phone off and back on, then try your new SIM (per our instructions: “iPhones: connecting the phone to WiFi and turning the phone off and then on;”). If anything isn’t working or you want me to double‑check the order details, reply here and I’ll help straight away. — Charlotte
“Not happy with this company first of you pay £14.99 thinking thats it .Then they hit you will another £30 to unlock so stupidly i did this and took nearly 3 days to get the unlock code but in this time I got the codes for free direct from ee in 5 minutes. I asked for a refund of just the £30 with in 1 hour of making the purchase which they told me I would get if it was before they sent the codes after a few days they have completely ignored me and now wont reply to any of my messages its a scam please don't waste your money”
Hi — Charlotte here. I’m really sorry for the delay and the frustration this caused.
I can see your order (placed 23 Jan 2026) is marked “Unlock Complete” and your unlock code was delivered: 6949758415792515. As our Terms state, “Non-iPhones: entering the unlocking codes provided in accordance with the email instructions” (T&C 8.1). Also, our Refund Policy notes that “Already Unlocked phones: No refund if you order an unlock for an already unlocked phone” and “Eligibility Check: These checks are non-refundable.”
I can help right away with step‑by‑step instructions to enter the code, or — if your S9 does not prompt for an unlock code when a non-EE SIM is inserted — we can apply a credit note toward a Remote USB unlock. Which would you prefer?
“Google searched for unlock iPhone and was happy to see this company. The process was easy and effortless on my part. Direct unlock was great at unlocking my iPhone 13. So happy will recommend to others.”
Hi — Charlotte here, thanks so much for the lovely review! Glad the process was easy and that your iPhone 13 Pro is unlocked.
I can see your order (placed 25 Jan 2026) shows "Unlock Complete" and we received $24.99 for the Eligibility Check and $54 for the Standard Unlock. To finish the iPhone unlock, follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — that should do it.
If you need any help confirming the unlock or switching networks, reply and I’ll sort it out. Thanks for recommending us!
Posted 1 week ago
Hi — Charlotte here, thanks so much for the lovely review! Glad the process was easy and that your iPhone 13 Pro is unlocked.
I can see your order (placed 25 Jan 2026) shows "Unlock Complete" and we received $24.99 for the Eligibility Check and $54 for the Standard Unlock. To finish the iPhone unlock, follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — that should do it.
If you need any help confirming the unlock or switching networks, reply and I’ll sort it out. Thanks for recommending us!
Hi — thanks so much for the lovely review! I’m Charlotte and I’m really pleased it was straightforward for you.
Our records show your order (placed 2 Feb 2026) is “Unlock Complete.” To finalise the iPhone unlock just “connect the phone to WiFi and turn the phone off and then on;” — as per our instructions. If anything’s not working or you need a hand, reply here or contact support and we’ll sort it quickly. Thanks for choosing Direct Unlocks!
Hi — thanks so much for the great feedback!
Your order shows "Unlock Complete." To finish the process please "connect the phone to WiFi and turn the phone off and then on." If you’d like any help checking it’s fully unlocked, reply here and I’ll assist.
— Charlotte
“Excellent service! The experience was completely very good! I will definitely use your service again when required! Speed and ease are the characteristics of their work. Thanks a lot!”
Hi — Charlotte here, thank you so much for the kind words! Glad the speed and ease hit the mark.
Your Galaxy S24+ (T‑Mobile USA) shows Unlock Complete — your unlock code is 2337373051428217. If you need help entering it or the phone doesn’t prompt for a code, reply and I’ll guide you through the Remote USB option. Thanks again — we’ll be here when you need us!
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