“Do not use this service. When you order the service for $30 this is in fact just for an eligibility check. Having completed the check you are then presented with a requirement to place a second order costing $40 to complete the unlock.
Company does not disclose any of this until you have placed your initial order.
Whole thing is fraudulent in my view and designed to con more and more payments from customers. I have asked for a refund of the initial fee but suspect this will not be forthcoming. AVOID USING THIS COMANY.”
Hello,
Thank you for sharing your concerns with us. I understand it can be frustrating when there are unexpected steps in the process. I want to clarify that the initial payment you made was for a mandatory Eligibility Check, to ensure your phone can be unlocked. This is a standard procedure, and as outlined in our terms, the costs for each service are mentioned on the checkout page before purchase.
Once the Eligibility Check is completed and confirmed that your phone is eligible for unlocking, a separate Unlocking Payment is required to proceed with the unlocking service. This two-step process is in place to ensure that we only move forward with unlocking phones that can successfully be unlocked, thus saving time and unnecessary costs if the phone doesn’t meet the criteria.
I apologize if this wasn’t clear at the beginning, and I understand why that would be upsetting. I’d encourage you to carry on with the process as we are committed to unlocking your phone. Your satisfaction is important to us, and converting your experience into a positive one is our goal. If there's anything specific you're concerned about, please don't hesitate to contact our Live Support through your tracking page for personalized assistance, and we'll be happy to help guide you through to completion of your service.
Best Regards,
Charlotte
“SCAM SCAM SCAM!! NOTHING MENTION ABOUT 2ND PAYMENT!! AFTER WAITED OVER A WEEK THEY CAME BACK AND SAID MY PHONE CAN'T BE UNLOCK! THEY WON'T GIVE THE MONEY BACK!! SCAM FROM THE UK!!!”
Hello Nga Huynh,
I'm sorry to hear about your frustration with the unlocking process of your Samsung Galaxy S22 5G. I assure you that transparency is very important to us and we make sure all costs are outlined on the checkout page prior to purchase. As our terms state, the unlocking process involves two payments: an Eligibility Check and the actual Unlocking Payment, which you have completed.
Your order status currently shows as "In Process" and is 99% complete, meaning the unlock should be completed imminently. I understand it can be disappointing to wait, but we are working to complete your request as quickly as possible.
If your Samsung doesn't prompt for an unlocking code with a non-AT&T SIM card, we do have a provision for a Remote USB Unlock as an alternative method. This service is an additional option for such cases.
We value your business and our goal is to resolve this issue to your satisfaction. Please hang tight for the completion notification, and I'll be here for any further assistance you might need.
Best regards,
Charlotte
“everything went wrong with my order,
It wasnt made clear at the begining that there would be 2 payments.
My unlock code didnt work, my phone asked for a 16 digit number and they sent me a 8 digit number after over a month.
They said they would try again but i never heard anything else from them after numerous emails.
Terrible company, would never use again.”
Hello,
I'm sorry to hear your experience with us hasn't met your expectations. It's important to us that our customers have all the information they need upfront, and I'm concerned to hear there was confusion regarding the payment process. As stated in our terms and conditions, "7.3 'Pre-orders' also referred to as 'Eligibility Checks'... If you decide not to proceed with the unlocking payment, we cannot refund the cost of the Eligibility Checks, as we have already performed the service."
Regarding the unlock code, I can understand your frustration with receiving a code that did not work and the subsequent lack of communication. Our policy under "Incorrect Unlocking Code" ensures that you would be eligible for a refund if, after working with our technician, the code still fails to unlock your phone.
Your situation is certainly not typical, and we would like to resolve it as efficiently as possible. Please provide us with the IMEI number of your device via our Live Support on your tracking page, as this will enable us to locate your order and address your concerns in detail.
We’re here to help and we hope to turn your experience around.
Kind regards,
Charlotte
Hi Adam Wells,
I'm truly sorry to hear about the trouble you've experienced with our unlocking service. I understand how frustrating this must be for you, and I would love the opportunity to help make things right.
I can see that you've made two payments for the Eligibility Check and the Standard Unlock on your Pixel 7. You mentioned the status is "Hard-Locked"—as per our refund policy, we usually issue a credit note for hard-locked devices which can be used against any sim unlocking service in the future.
While I'm unable to issue a direct refund, I'd be happy to assist you further in possibly using your credit note on our other services, or we could investigate what went wrong with the unlocks and see how we can resolve this moving forward.
Please reply directly and let's work together to improve your experience with us.
Best regards,
Charlotte
“STAY AWAY FROM THIS COMPANY.THEY ARE FRAUD
Beware of this company they advertise one amount and ask for twice more to do the service and it’s non refundable
If they screwed u over like the did with me, u can claim the money back through your bank as fruedent charge and your bank should be able to offer u a refund
STAY AWAY FROM THIS COMPANY THEY ARE FRAUD”
Hi Victor,
I'm sorry to hear about your dissatisfaction with our service. I understand your concerns about the payment structure and would like to clarify why there is an additional cost. At Direct Unlocks, the process to unlock a phone like your NOKIA X100 from MetroPCS USA involves two steps: the Eligibility Check, which you have already paid for, and the actual Unlocking Service. These costs are indeed outlined on the checkout page before purchase.
Since your order status shows that you've only paid for the Eligibility Check and are awaiting the Unlocking Payment, I encourage you to continue with the process to successfully unlock your device. The Eligibility Check ensures that your phone is eligible for unlocking, and the subsequent payment will complete the service.
We are committed to transparency and customer satisfaction, as detailed in our terms and conditions and refund policy, and would love the opportunity to resolve this situation for you. Please consider following through with the unlocking payment to allow us to unlock your phone successfully.
Best regards,
Charlotte
“Pure organized scam . They don’t unlock phones . You’ll get e message after a month saying that your carrier rejects your request.
And they won’t refund you either!!!!!”
Hi there,
I'm sorry to hear that you're not satisfied with your experience. We always aim to provide a clear and efficient unlocking service, and I understand how frustrating it can be when things don't go as expected.
Regarding the message about the carrier rejecting the request, this can sometimes happen for reasons outside of our control. Our team works hard to meet the unlocking criteria set by carriers, but on rare occasions, a request may be declined by the network.
As for refunds, our policy is designed to be fair and transparent. You mentioned that your order status is "Pending iCloud Unlock", which indicates that your order is still in process. The initial payment you've made for the Eligibility Check is outlined clearly as non-refundable, because we have already performed that service (as detailed in point 7.3 of our terms and conditions).
I encourage you to let the process complete, as many orders do successfully go through. If your unlock falls into the category of our "Eligible for Refund" situations, we’ll definitely honor our refund policy.
If you have any further concerns or need additional support, please feel free to reach out. We are here to help and want to ensure you're satisfied with our service.
Thank you for your patience and understanding.
Best,
Charlotte
“Stay well clear of these bunch of thieves, they took my money could not unlock my phone after 7 days of them trying even though on their website it says it would take between 0 and 22 hours and if they couldn’t unlock my phone I would be entitled to a refund. They pawned me off with a credit note when I emailed them asking for a refund not a credit note they refused to answer me. Bunch of thieves.”
Hi Andrew,
I'm very sorry to hear about your experience. I see you've endured some delays and I can understand how frustrating this must be, especially when you were expecting a swift unlock process. Our website does provide estimated time frames based on previous unlocks, but occasionally, there can be unforeseen delays which are outside of our control.
Regarding the refund, as per our policy, if a phone is determined to be 'Hard-Locked', a credit note is issued which can be used against any future sim unlocking service on our site. Although I realize this isn't the outcome you were hoping for, I hope you can find value in using the credit note for a different service or device in the future.
If there's anything specific you'd like to discuss or if you have any more questions, please don't hesitate to reach out. My goal is to help you reach a satisfactory resolution.
Best regards,
Charlotte
Hello,
I'm genuinely sorry to hear that you've had a less than satisfactory experience. It's never our intention to make our customers feel as though they are not being heard or helped. We strive to provide transparent and effective unlocking services for all of our customers, and we're eager to resolve any issues you've encountered.
We’d like to look into this for you and assist you further. Since I don’t have your order details, could I kindly ask you to provide your IMEI number or use the Live Support feature on your tracking page? This will help us identify your order and address your concerns appropriately.
Once we have your information, we'll do everything we can to ensure you're assisted to the best of our ability. Your experience matters to us, and we're committed to turning this around for you.
Best regards,
Charlotte
“Hi. This company is a scam. I paid for my unlock in June and have yet to receive it. I’ve been trying to contact them for a refund but they stopped replying to my emails since August. DO NOT USE THEM. I’ve had better success with CellUnlocker.”
Hello,
I'm truly sorry to hear that your experience with our service hasn't met your expectations. I understand how frustrating delays can be, especially when it comes to unlocking your device. I'd really like to help make things right.
Could it be possible that you have an outstanding payment pending for the unlocking process? As mentioned in our terms, an initial Eligibility Check is required, followed by an Unlocking Payment. I'd be happy to look into your order status and assist further. However, without your IMEI number, it's difficult for me to address your specific concerns or locate your order in our system.
To provide you with the best support, please reply with your IMEI number, or use the Live Support feature on your tracking page. Our team is keen to resolve this promptly and ensure a more positive experience.
Warm regards,
Charlotte
“After I paid the full price more than a week ago, still waiting for the solution. I cannot reach real customer service! Already written a couple of emails but only the same pre-written auto-reply (See pic below) I've received. No telephone number is available for assistance, no chat box is available, and there is no chance to reach them at all.
There are other trustful unlocking services are available on the market with real customer service and faster service time! If you don't want to risk your money and need quick service AVOID DIRECT UNLOCKS! ABSOLUTELY NOT RECOMMENDED!”
Hello there!
I'm truly sorry to hear that you've been waiting longer than expected and that you've encountered difficulties reaching out for updates on your order. I understand how important it is to have a working solution and timely communication.
It seems there might have been an unusual delay in your case, as our team has a track record of striving to fulfill orders as outlined in our service delivery times (section 6.1). We definitely don't want anyone feeling left in the dark.
I would love to assist you further and ensure that your issue is escalated to our support team for immediate attention. However, I'll need your IMEI number to identify your specific order and check its status. Please use the Live Support on your tracking page so we can resolve your problem promptly.
Our goal is always your complete satisfaction and I'm here to make sure we achieve that. We appreciate the opportunity to rectify this for you.
Best regards,
Charlotte
Hello Rigoberto,
Thank you for taking the moment to share your experience. I'm sorry to hear that the unlock process for your iPhone 11 has taken longer than expected. I can understand that waiting can be frustrating.
I noticed from your records that you've successfully completed the Eligibility Check for your T-Mobile USA iPhone 11, which is great news! You're now at the stage where you're awaiting the Unlocking Payment to proceed.
I'd like to assure you that all the costs are outlined on the checkout page before purchase, and as stated in our Terms and Conditions, service delivery times are variable. I would be happy to review the status of your order and see how we can expedite the unlock process for you.
Please consider continuing with the process so we can help unlock your iPhone 11. Our team is keen to have this resolved and provide you with the service you've been looking forward to.
Let us get this moving for you!
Warm regards,
Charlotte
“Is a evident SCAM, they say that phone is in LOST mode and is completely false, i provide official report with CLEAN mode and they don't refund the money.”
Hello,
Thank you for taking the time to share your concerns with us. We understand that you are frustrated about the service provided, particularly with regards to the lost mode status of your phone. In order to assist you further and resolve any discrepancies, we would need to verify the details of your order, including reviewing the official report you have mentioned.
Could you please provide the IMEI number associated with your service request? Without an IMEI or order reference, it’s challenging for us to address your specific issue. You can easily provide this information through the Live Support feature on your tracking page, where our team is ready to help you.
Our goal is to ensure customer satisfaction, and we'd like to make sure we clear up any misunderstandings about the status of your phone and move towards a positive resolution.
Best regards,
Charlotte
Hello there,
I'm really sorry to hear that you're experiencing issues with your unlock order. I want to ensure we resolve this for you as promptly as possible. I can see that you've made two payments, one for the Eligibility Check (£23.99) and another for the Standard Unlock (£30.00) for your iPhone 13 Pro on the Cricket USA network.
According to our records, your order has been in process and is currently 99% complete, so it should be finished very soon. I understand the delay has been much longer than expected and this is not our standard practice. Delays are very rare, and I apologize for any inconvenience this has caused you.
To assist you further and make sure we complete your order to your satisfaction, could you please provide us with your order number? This way, we can look into the specific details and expedite the completion of your unlock process.
Your experience is very important to us, and we're committed to turning this situation around for you. Please respond with your order number so we can take the necessary steps to resolve your issue.
Thank you for your patience and understanding.
Best regards,
Charlotte
“Scam!!!! When you start ordering unlock code, you enter the phone info, then pay 23.99 pounds (For Samsung SS Ultra). Everyone would think that is what you pay for the code. After you pay, the next website says the phone "Passed the Eligibility Check" and asks you to pay additional 63 British Pounds to "RELEASE the network unlock for your device - which will be done automatically with no code entry needed". Pay more to "RELEASE"??? Network unlock code is not needed??? When I phone is asking for the unlock code??? And then the webpage says what I did is that I agreed to pay for the "Eligibility Check" fee which is NOT REFUNDABLE, and it was mentioned in the initial 1st payment page's checkbox, terms and agreement. They are tricking you to pay multiple steps, misleading you that each payment is the last payment step. I don't know how many additional steps&payments I have to go through to finally get the unlock code. DO NOT USE directunlocks.com !!!!! Totally misleading. Not upfront with the cost. Fraudalent company trying to trick you to pay multiple payments.”
Hello there,
I'm really sorry to hear that you've hit a snag with our unlocking process. It seems like there's been a bit of confusion regarding the payment steps. Here's how it goes: initially, you pay for the Eligibility Check, which ensures your Samsung SS Ultra can be unlocked. This cost is stated upfront and is necessary to proceed.
Once your phone passes this step, as it has, you're then prompted to make an additional payment to complete the network unlock. This amount is for the actual unlocking service, which, as mentioned, should take place automatically without the need for an unlock code to be entered.
Regarding the multiple payments, it's our policy to be clear about this two-step process, and we're sorry if it wasn't as clear as we intended. All costs are outlined on the checkout page before any purchase is made, ensuring that our customers can make an informed decision.
If you're seeing a prompt for an unlock code on your phone and this is causing confusion, our support team would be happy to assist you. It’s important to know that in some cases, especially with newer models, unlocking may occur automatically once the process is initiated, without needing to enter a manual code.
We truly value your business and are here to help you every step of the way. If your service status is awaiting the final unlocking payment, we encourage you to continue, so we can successfully unlock your device.
Lastly, to address your specific case and ensure we provide the most accurate assistance, it would be necessary to reference your order with the IMEI number. Since you haven't provided it here, we recommend using the Live Support feature on your tracking page for immediate assistance.
Thank you for reaching out, and we hope to turn your experience into a positive one.
Best regards,
Charlotte
“dont trust this guy, i paid 2 time first told me £24 later final unlock £50 , i paid both of it after 10 days i email them told me cant to unlock . they dont response email also. just waste my time and money.also jus refund £50 only they didnot refund £24. i email no no repossesses at all. totally fake.”
Hello,
Thank you for reaching out, and I'm sorry to hear about the frustration you've experienced. I understand the concern with the payment and the unsuccessful unlock, as well as the communication issues.
It looks like you've gone through both an Eligibility Check and the subsequent Unlocking Payment. Our process does indeed first require an Eligibility Check, followed by an Unlock Payment, and these costs are specified during the checkout process. According to our Refund Policy, the cost of the Eligibility Check is non-refundable once the service has been performed.
However, for the unlocking cost, our policy states that if our service fails to unlock your phone, you are entitled to a refund, and I see that you've mentioned you have already been refunded the £50 unlocking cost. I'm sorry for any disappointment this has caused.
I would really like to help resolve this matter to the best of my abilities. Could you please provide the IMEI number of your phone? This is crucial for us to look up your order and understand the specifics of your case. Without it, we are quite limited in the support we can offer.
If you haven't already, please get in touch with our Live Support through your tracking page so we can assist you further. Our goal is always to provide a positive customer experience, and your satisfaction is important to us.
Kind regards,
Charlotte
“I agree with all the negative reviews. DO NOT waste your time or money with these guys. They are absolute fraudsters and I am not sure what service are they selling exactly. Three months have passed, they charged me the premium rates, my phone unlock has been stuck on 99% for several weeks, they started replying to emails under different names early on and now it has been over 5 weeks where I have not heard anything back from them. They should be locked up, I am going to do everything I can to expose these losers and make sure they don't keep scamming people. I bet even the positive reviews are fake.”
Hello there,
I'm genuinely sorry to hear about the frustration and inconvenience you've experienced with our service. It seems like there's been a significant delay and lack of communication, for which I apologize. Rest assured, we aim to provide a transparent service and we take feedback like yours very seriously.
Concerning your phone unlock being stuck at 99%, it's certainly not the outcome we want for our customers. If the delay in unlocking your phone is unreasonable or our Premium Service has failed, according to our Refund Policy, you are entitled to a full refund of both Standard and Premium service payments.
We strive to make sure that all customer interactions are authentic, and we take allegations of fake reviews very seriously. As your case seems to require urgent attention and a thorough investigation, I'd like swiftly to escalate this matter.
Please contact us directly with your order details or IMEI number, so we can look into your case specifically and rectify the situation as promptly as possible. You can reach out to us via the Live Support on your tracking page, which is the fastest way to connect with a member of our team who can help resolve your issue.
Once again, I apologize for any stress caused and thank you for bringing this matter to our attention. Your satisfaction is our priority and we're committed to turning this experience around for you.
Kind regards,
Charlotte
Hello,
I'm truly sorry to hear about your dissatisfaction with our service. We aim to deliver a smooth and transparent unlocking process, and it seems we've fallen short of your expectations this time. I understand the inconvenience this may cause and would appreciate the opportunity to address any issues.
Please note that all costs associated with our services are indeed outlined on the checkout page prior to purchase, including the Eligibility Check and the subsequent Unlocking Payment. Your feedback is important to us, and we would love to help rectify any misunderstandings about the payment structure or to provide further assistance with your unlocking needs.
Should you wish to discuss your order's status or have any other concerns, we're here to support you. I would kindly ask for your order reference or the IMEI number of your phone to look into this matter properly. Without this information, our options to assist are limited.
You can connect with our Live Support through the tracking page for a more immediate resolution. Our team is steadfast in working towards turning your experience into a positive one.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Charlotte
“A month since payment (21 working days) and ten days since I last got an email response. I'm afraid I think the company is a scam. Very concerned that the safesite review service they use may be participating in fraud. Looking into this.”
Hi there Lily,
I'm truly sorry to hear about the delay and the concern it has caused. I want to assure you that our team is committed to providing a legitimate service and we're here to support you through the unlocking process.
Your unlock is 99% complete and should be finalized imminently. I understand waiting can be frustrating, and we appreciate your patience. If there’s anything specific you’d like to discuss or if you need further updates, please feel free to reach out.
Warm regards,
Charlotte
“It's a scam, once they take your money they give weak excuses, stay away... I'd honestly recommend other guys, not these pathetic whimps
Lun nana de sister and ma nu”
Hi there,
I'm truly sorry to hear that you've had a less than satisfactory experience with us. Our aim is to provide reliable and effective unlocking services, and it seems we've fallen short in your case. We would love the opportunity to review your situation and see how we can make things right.
To help me understand your specific case, could you please provide me with your order details or IMEI number? Without this information, addressing your concerns can be quite challenging. Moreover, our knowledgeable Live Support team is always available through your tracking page to help resolve any issues promptly.
As a reminder, all costs associated with the service are outlined on the checkout page. The process involves an Eligibility check first, followed by an Unlocking Payment—all of which is necessary to unlock your device.
We do take all customer feedback seriously and would like to rectify your experience. Let us work together to find a solution that leaves you satisfied with our services.
Best regards,
Charlotte
“I ordered unlocking service for iphone 7 imei
355827086302533 since 5 months
Nothing happen. My phone still locked
I can't use it
No body replying my emails
They are liars
I asked to cancel my order and return back my money . No body responded
It is 5 months now with same sheet”
Hello there,
I'm sorry to hear about the frustration you've been experiencing with the unlocking service for your iPhone 7. I certainly understand how important it is for you to be able to use your phone freely and would like to offer assistance to resolve this matter.
To address your concerns, I'll need to check the status of your order with the IMEI number you've provided. The length of time you've mentioned does seem unusual, and it's important that we take a closer look into what has happened with your order. Our team strives to offer timely and effective support, and it's concerning to hear that you've felt unheard.
Please make sure to use the Live Support feature on your tracking page so we can look into your specific order details and provide you with an update on its progress. As for your request to cancel your order and obtain a refund, our policies state that once an unlock process has been initiated, cancellation isn't possible, as outlined in section 2.1 and 7.3 of our terms.
Nonetheless, we want to ensure that you're satisfied with our service, so if there has been a delay or issue with your unlock, I would encourage you to contact our support using the tracking page's Live Support feature so we can directly address your concerns and find a suitable resolution.
Rest assured, we are committed to providing you with the service you've requested or providing an alternative solution if the service has failed as per our guarantee policies (section 7).
Please reach out to us, and together we can work towards a positive outcome.
Kind regards,
Charlotte
