“Not sure if the phone unlock happened or not, I am able to use another SIM CARD, However , Android phone are linked to a Google account, The process did not unlink/untie the original account, so this unlock does not make anysens - if I am not able to use my own google account in and ANDRIOD PHONE..
IF THERE IS A WAY TO UNLINK THE ANDRIOD DEVICE FROM EARLIER GOOGLE account and let me setup my own GOOGLE account , please let me know.”
Hi — I'm Charlotte. Thanks for the details and sorry for the hassle. I can see your order is marked "Unlock Complete" and your unlock code is 6686723865338387, so the phone has been network-unlocked (you can use another SIM). As our terms explain, network unlocks do not remove Google account (Factory Reset Protection) locks — and we can't refund for devices with activation/account locks: "Existing Device Issues: No refunds for phones with issues like blacklisting, activation lock, or hardware malfunctions."
If you still have the original Google/Samsung credentials, sign in on the phone and remove the account (or use Samsung Find My Mobile if you registered it), then factory reset so you can add your own Google account. If you do NOT have the original account details, we can escalate this to our technicians — you already purchased a Remote USB Unlock (these "are only relevant to Samsung, Motorola, LG and Huawei phones") so I can ask techs to check whether they can remove the account lock for your Galaxy S25. Tell me which option you want and I’ll move it forward.
Hi — great to hear your iPhone 14 Plus is unlocked! Thanks for choosing our service on Jul 4, 2023.
If you need to complete the final step please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — that should finish it.
If you’re happy with how it went, a quick update to your review or a referral would mean a lot. Any other issues, reply here and I’ll help. — Charlotte
Hola Oscar, ¡Gracias por tu comentario! Me alegra saber que nuestro servicio te pareció rápido y bueno. Entiendo que el proceso de pago en dos pasos puede ser un poco sorprendente. Solo para aclarar, los $24,99 iniciales fueron para la verificación de elegibilidad y los $54 posteriores cubrieron el servicio de desbloqueo estándar. Esta estructura garantiza que podamos brindarte el servicio de desbloqueo más preciso en función de la compatibilidad de tu dispositivo. Si todo muestra "Desbloqueo completo", ¡tu iPhone 11 ya debería estar desbloqueado! Si tienes más preguntas o necesitas más ayuda, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos, Charlotte
Hi Daniela,
I understand your concerns, but I assure you that your phone has been successfully unlocked, and you're ready to use a new SIM card! The confirmation you received indicates that the process is complete.
If you have any difficulties or questions during setup, feel free to reach out. We're here to help!
Thank you for choosing us, and enjoy your unlocked iPhone 15!
Hi Kiana,
Thanks so much for your feedback! We're thrilled to hear that the unlocking process for your iPhone 14 Plus worked quickly and effectively. If you have any further questions or need assistance with anything else, feel free to reach out. We're here to help!
Best,
Charlotte
“Perdón la demora pero no funcionó el código que me mandaron no funcionó me pidió 2 veces el código el primero si me lo reconoció pero el segundo dice que es incorrecto y no nunca se pudo liberar nada”
Hi Caleb Arjay,
Thank you for your review! I understand that you're feeling a bit confused about the payment process. When unlocking your iPhone 11 Pro, the first payment you made of $28.99 was for the Standard Unlock. This initial payment is part of the process, and all costs are outlined on the checkout page before purchase.
Since your order status is "Unlock Complete," it means that we have successfully unlocked your device! If there’s anything further you need help with, feel free to reach out. We're here to ensure you have a smooth experience with your unlocked phone.
Best regards!
Hi Stephanie,
Thanks for reaching out! I’m glad to hear your iPhone 13 has been successfully unlocked! As for the history on your other devices, those details can sometimes take a bit of time to process. If you haven’t received the information yet, it may be worth checking your spam or junk folder as well.
If you have any further questions or need assistance with your other devices, feel free to let me know! We're here to help.
Best,
Charlotte
“Not bad, it was $30 to have them run a check to see if the phone was eligible for unlock, then wanted $50 to complete the unlock. I feel like that verbiage could’ve been clearer on the website. Customer service answered quickly though!”
Hi Ashley,
Thank you for sharing your thoughts with us! I’m glad to hear that our customer service team was quick to respond. I totally understand your concern about clarity regarding the payment process. We do aim to provide all cost details upfront on the checkout page, including the $30 eligibility check and the unlocking fee.
If your order status shows "Unlock Complete," it seems everything went smoothly for you! If you have any further questions or need assistance with your unlocked phone, feel free to reach out. We’re here to help!
Best,
Charlotte
Hola Edwin Angel, ¡Gracias por tu comentario! Entiendo tu frustración con respecto a los múltiples pagos. Solo para aclarar, el pago inicial de $28,99 que realizaste fue para la verificación de elegibilidad, que es un paso necesario para garantizar que tu iPhone pueda desbloquearse. Luego, la tarifa de $36 fue para el desbloqueo estándar en sí. Todos estos costos se detallan en la página de pago antes de que completes tu compra. El estado de tu pedido muestra "Desbloqueo completo", por lo que parece que el proceso fue exitoso. Si tienes más preguntas o inquietudes, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos, Charlotte
Hi Enrique,
Thank you for your review! I see that your order status is "Unlock Complete" for your iPhone 12, which means the unlock process has been successful. If you followed the unlock instructions provided via email, you should be good to go!
I understand that unlocking can feel like a complex process, but rest assured, it’s designed to ensure your phone works smoothly on your desired network. If you encounter any difficulties, we're here to help you through them!
Let me know if you have any further questions or need assistance. Happy unlocking!
Best,
Charlotte
Hi Bernadette,
Thank you for your patience as you complete the unlocking process! I see that you’ve paid $28.99 for the Eligibility Check and $50 for the Standard Unlock, and I’m happy to inform you that your order status is "Unlock Complete"!
If you’re experiencing any challenges with the process or if it takes multiple attempts, we're here to help guide you through it. Please don’t hesitate to reach out if you need any assistance.
We appreciate your understanding and eagerness to get your Apple iPad unlocked.
Best regards!
Posted 1 year ago
Hi Bernadette,
Sometimes the bank can decline a transaction if it is a transaction not consistent with your usual spending habits. They usually send a text or email asking you to confirm the transaction before attempting again. I'm happy to see you managed to make the payment in the end :)
Best regards!
Posted 1 year ago
Hi Bernadette,
Sometimes the bank can decline a transaction if it is a transaction not consistent with your usual spending habits. They usually send a text or email asking you to confirm the transaction. I'm happy to see you managed to make the payment in the end :)
Best regards!
Posted 1 year ago
Hi Bernadette,
Sometimes the bank can decline a transaction if it is a transaction not consistent with your usual spending habits. They usually send a text or email asking you to confirm the transaction before attempting again. I'm happy to see you managed to make the payment in the end 😊
Best regards, Charlotte
Здравей Георги, съжалявам да разбера, че се чувстваш разочарован от опита си. Изглежда, че състоянието на вашата поръчка е „Отключването е завършено“, което означава, че вашият Nokia 515 вече трябва да е отключен. Можете да използвате предоставения код за отключване: "058371977206786", за да завършите процеса. Ако срещнете някакви проблеми, докато използвате кода или имате нужда от допълнителна помощ, моля, не се колебайте да се свържете с нас. Ние сме тук, за да ви помогнем и искаме да гарантираме, че имате гладко отключване! Най-добри пожелания!
Hi Kevin,
Thank you for your feedback! I'm glad to hear that the unlock was successful. I understand that the wait can feel a bit lengthy, but these processes can sometimes take a bit of time due to network requirements. We appreciate your patience and are here to assist you with any further questions or needs you may have. Enjoy your unlocked iPhone 14 Pro!
Best regards!
“thought the price was a bit steep as i cpuld have ramg vodaphone and done it gor free. freaked out a bit when it said 2 days after taking second payment.
defo not a scam thpugh as inlock code came within 10 minites.”
Hi Mark,
Thank you for taking the time to share your thoughts! I completely understand your concerns about the costs and the process. Just to clarify, the two payments you made—£23.99 for the Eligibility Check and £26 for the Standard Unlock—are necessary steps outlined during checkout. We aim to provide a smooth unlocking experience, and I’m glad to hear you received your unlock code so quickly!
If you have any further questions or need assistance with using the code, please feel free to reach out. We're here to help!
Best regards,
Charlotte
“Was asked to pay $50.00 after I paid $28.00 and some change. After waiting 1 day my unkock was completed and I did not have to pay the mystery $50.00 extra fee”
Hi Logan,
Thank you for sharing your experience! I'm glad to hear that your unlock was completed successfully and that you didn't incur any additional fees. Just to clarify, the initial payment covers the Standard Unlock, and if any extra fees were mentioned during the process, they typically apply when further checks or services are necessary.
Rest assured that all costs are outlined at checkout, and we aim to keep the process as transparent as possible. If you have any other questions or if there's anything else you need, feel free to reach out!
Enjoy using your unlocked iPad Pro!
Best,
Charlotte
Hi Clint,
Thanks for reaching out! I see you've successfully completed your unlock for your Apple iPad from AT&T, and that's great news! 🎉
I understand it might feel a bit overwhelming with the multiple payments, but each step is important for ensuring your device is properly unlocked. You've already taken care of the $28.99 Eligibility Check and the $50.00 Standard Unlock, which is all part of the outlined process.
If you have any questions about using your device now that the unlock is complete, or if you need assistance with anything else, please feel free to ask. We're here to help!
Best,
Charlotte
Hi Miriam A,
I understand your frustration regarding the unlocking process for your iPhone 13 Pro. Since your order status shows “Unlock Complete,” it appears that the unlocking request has been fulfilled.
Sometimes compatibility issues can arise based on the criteria required for unlocking, which are outlined on the checkout page prior to purchase. If you need further assistance or specific instructions on completing your unlock, please let me know, and I'll be happy to help! Your satisfaction is important to us.
Thank you!
“Je ne sais pas si c’est moi qui n’ai pas fait les choses dans le bon ordre ou pas, toujours est-il qu’à mon grand désespoir, L’écran affiche toujours iPhone indisponible.
C’est compliqué pour moi car c’est le téléphone que j’avais offert à mon fils qui, à mon grand désespoir vient de mettre fin à ses jours. Il n’avait que 28 ans. J’espérais pouvoir débloquer son téléphone dans l’espoir qu’il m’ait laissé une éventuelle vidéo pour expliquer son geste.
Nathalie, une maman en souffrance”
Chère Nathalie, je suis vraiment désolé d'apprendre la perte de votre fils. Je ne peux qu'imaginer à quel point cette période doit être difficile pour vous. Concernant l'iPhone affichant « indisponible », sachez que nous avons terminé votre processus de déverrouillage et que le téléphone devrait maintenant être déverrouillé. Si vous rencontrez toujours des problèmes, je vous recommande de vérifier s'il est connecté au WiFi et de redémarrer l'appareil. Parfois, il suffit d’un petit pas pour que tout fonctionne. Si vous avez d'autres questions ou avez besoin d'aide, n'hésitez pas à nous contacter. Nous sommes là pour vous aider. Prends soin de toi, Charlotte
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