Hi — Charlotte here, thanks for your feedback.
I can confirm your order (Eligibility Check AUD35.99 + Standard Unlock AUD60) placed 05 Oct 2026 is marked "Unlock Complete (Completed early)." Your unlock code is: 6592307194065382
To finish the unlock on your ZTE U30 Air (non‑iPhone): insert a non‑Telstra SIM, power the phone on and enter the code when prompted. As our Terms state, "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device."
If the phone didn’t prompt or the code didn’t work, tell me exactly what you see (error message or behavior) and I’ll walk you through the next steps.
Charlotte
Olá — Lamento que não tenha corrido como esperado. Concluímos a análise do dispositivo, mas não conseguimos efetuar o desbloqueio.
De acordo com nossas políticas: "Verificação de Elegibilidade: Essas verificações não são reembolsáveis." e "Serviços Padrão que falharem e que não forem atualizados para o Serviço Premium serão emitidos apenas com um crédito." Isso significa que a verificação de elegibilidade de R$ 129,90 não é reembolsável, mas podemos emitir um crédito para o seu Desbloqueio Padrão de R$ 309,90.
Se preferir, posso:
- Emitir o crédito de R$ 309,90 agora para uso em um desbloqueio Premium de iPhone (recomendado) ou qualquer outro serviço, ou
- Aplicá-lo para atualizar este pedido para o nosso serviço Premium de iPhone — se o Premium for tentado e ainda assim falhar, "os pagamentos do Serviço Padrão e do Premium serão totalmente reembolsados no seu cartão."
Por favor, responda qual opção você prefere e resolverei isso imediatamente. — Charlotte
Hola, soy Charlotte. Veo que tu pedido (realizado el 20 de septiembre de 2026) muestra "Desbloqueo completado".
Por favor, intenta estas comprobaciones rápidas:
- Sigue nuestros pasos para desbloquear el iPhone: "iPhones: conecta el teléfono a Wi-Fi, apágalo y vuelve a encenderlo"; luego, revisa Ajustes > General > Información > Bloqueo de operador. Debería aparecer "Sin restricciones de SIM".
- Retira cualquier tarjeta SIM física y solicita a T-Mobile que emita/active la eSIM en tu cuenta (los operadores suelen necesitar activar el servicio eSIM).
- Asegúrate de que el teléfono no esté bloqueado por activación. Como indican nuestros términos y condiciones: "Bloqueo de activación de iCloud en iPhones: Contacta al propietario del iPhone para eliminar iCloud... No se reembolsarán los desbloqueos de SIM si el dispositivo no se puede usar debido al bloqueo de activación".
Si aún así no acepta la eSIM, envía una captura de pantalla de la página de Bloqueo de operador y el mensaje de error de eSIM de T-Mobile para que pueda revisarlo.
Hola, lamento mucho la demora y las idas y venidas. Veo que su pedido del 5 de julio de 2026 muestra "Desbloqueo completado" y que pagó MXN449 (Verificación de elegibilidad) y MXN899 (Desbloqueo estándar).
Un par de aclaraciones para terminar: nuestros términos establecen que "Los plazos indicados son un cálculo de los desbloqueos de las semanas anteriores y se ofrecen como guía, NO como garantía". Los pasos para completar el desbloqueo del iPhone son: "Conectar el teléfono a Wi-Fi, apagarlo y volver a encenderlo". Por favor, intente esto si aún no lo ha hecho.
Dado que el desbloqueo se completó, no podemos emitir un reembolso por el servicio (y "Verificación de elegibilidad: Estas verificaciones no son reembolsables"). Si aún tiene algún problema o el teléfono no funciona correctamente con AT&T, responda aquí describiendo el problema o adjuntando una captura de pantalla y enviaré a un técnico para que lo solucione rápidamente.
Gracias por su paciencia. Atentamente, Charlotte.
Hola, lamento mucho que estés molesto y quiero ayudarte a solucionar esto. Algunos puntos rápidos de nuestros términos mientras investigo: - Tu pedido aparece como "Desbloqueo completado" - para iPhones las instrucciones son: "iPhones: conectar el teléfono a WiFi y apagar el teléfono y luego encenderlo" (Términos §8.1). Por favor, intenta eso primero. - Si el dispositivo está realmente en la lista negra, nuestra política establece: "Teléfonos bloqueados/en la lista negra: Si tu teléfono está bloqueado, robado o perdido, no se proporciona ningún reembolso" (Política de reembolso). Además: "La garantía no se aplica cuando el teléfono parece estar en la LISTA NEGRA" (Términos §7.1) y los Términos y Condiciones §15.1 explican que no podemos hacer que un teléfono en la lista negra vuelva a ser utilizable. Para ayudar de inmediato, por favor envía: 1) El IMEI que usaste en el pedido (para que pueda confirmar que coincide con nuestros registros). 2) Una captura de pantalla de ENACOM que muestre el teléfono bloqueado y una captura de pantalla del correo electrónico/página de pedido de "Desbloqueo completado" que le enviamos. Revisaré esto de inmediato y trabajaré con nuestro equipo para solucionar el problema; si no se trata de un problema de lista negra, lo resolveremos. Las verificaciones de elegibilidad no son reembolsables ("Verificación de elegibilidad: Estas verificaciones no son reembolsables". Política de reembolso), pero haré todo lo posible para que su teléfono funcione. — Charlotte
Hi — thanks for the feedback and sorry the split payments weren’t clearer. I’m glad the unlock worked — your order status shows "Unlock Complete", so your Tesco iPhone 15 should now be free to use.
We do split the process into two parts (Eligibility Check + Unlock). As the terms state: "Eligibility Check: These checks are non-refundable." and "It is not possible to cancel your order once it is paid for." If you need the final iPhone steps, follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
Thanks for the heads up about the small print — if you want any help finishing the last step, reply here and I’ll help.
Charlotte
“After 2 weeks they finally unlocked the phone. Customer support could have been better. They stopped responding all together at some point. But they came though in the end.”
Hi — Charlotte here. Thanks for the feedback and patience — I’m sorry our support went quiet at times but I’m glad we got your iPhone 12 (AT&T USA) unlocked. Your order (placed Jun 30, 2026) shows Unlock Complete and we have your payment of $141 on file.
A quick note from our Terms: "Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee." and "These delivery times are variable and can decrease as well as increase without notice..." — sorry that caused frustration.
If you need the final step to complete the iPhone unlock, please follow: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — or reply here and I’ll escalate this to our support team to make sure everything’s working and to improve our response going forward.
Hi — thanks for the tip and for your patience! I can confirm your order placed on Jul 5, 2026 for your iPhone 16 (T‑Mobile USA) shows: Unlock Complete.
To finish the process, please follow the iPhone instructions: "connecting the phone to WiFi and turning the phone off and then on;" If anything still looks locked or you need a hand, reply here and I’ll help right away. — Charlotte
Hi — Charlotte here. Thanks for the feedback and I’m really glad it worked and your order shows "Unlock Complete." I’m sorry it took 3–4 days — as our terms state, “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.” For non‑iPhones the final step is simply entering the unlocking codes we supplied: “Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions.”
If you hit any trouble with the codes or need a quick walkthrough, reply here and I’ll help get you sorted.
Thanks so much for the great feedback — I’m glad it was quick and easy!
Your order placed on Jun 30, 2026 shows "Unlock Complete" so your iPhone 14 Pro is unlocked. If you need to finish the process, our instructions say: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — try that if you haven’t already.
If anything isn’t right, reply here with your order number and I’ll help. — Charlotte
“I used Direct Unlocks for my phone unlock request. The process was straightforward, and I received updates along the way. Overall, my experience was okay.”
Hi — thanks for the feedback, I’m glad the process was straightforward and you got updates.
Your order shows "Unlock Complete" and your unlock codes were sent with the instructions. As our terms state: "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;" and note that "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device."
Next steps: power off the A20, insert a different carrier SIM, follow the email instructions and enter the codes when prompted, then restart. If it doesn’t prompt for a code or you run into any trouble, reply here and I’ll help get it sorted. — Charlotte
Hi — I’m sorry it took so long and that it felt expensive. I can confirm your order (placed 21 Oct 2025 on directunlocks.com for an iPhone 12 on T‑Mobile USA) shows "Unlock Complete" — you should now be able to use it. As our terms say, "Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee." Also, Premium Services “are only relevant to iPhones.”
To finish: connect to Wi‑Fi, then turn the phone off and on (per the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"). I really appreciate your patience — I’d like to offer a $40 credit note for your next service as a thank you. Reply “apply” and I’ll add it to your account. — Charlotte
Hi — thanks so much for the kind words and for your patience. I’m sorry it took longer than expected but I’m glad the team could prioritise your case.
Your order from 16 May 2026 is showing as "Unlock Complete" and we’ve received the two payments (£14.99 Eligibility Check and £42 Standard Unlock). To finish the iPhone unlock please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" (Terms & Conditions 8.1).
If it still isn’t unlocked or you see any error, reply with your order number and I’ll get it looked at right away.
— Charlotte
Hi — I’m Charlotte. Sorry it took a month — I can see your order from Apr 3, 2026 for an iPhone 13 Pro Max (AT&T USA) is marked "Unlock Complete" and you paid $24.99 (Eligibility Check) + $54 (Standard Unlock).
Please finish the iPhone unlock by connecting to WiFi and rebooting the phone — as our instructions state: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
Delivery times can vary and are estimates: "Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee."
If it still shows locked or you need help completing the final step, reply here and I’ll get it sorted quickly. Thanks for your patience — Charlotte
“After a few tense moments thinking it was a scam it all came together in the end.
Received e.mail after 48 hours fitted SIM card and didn't even need to enter lock codes phone just sprang into life with all my info there. Yes it took some time but in the long run it was worth the wait.”
Hi — thanks so much for the lovely feedback! Really glad your Samsung Galaxy S20 FE 5G (Open Europe) sprang to life and that the unlock is now complete. As our terms say, "Completion of the unlock process is made by email notification... Non‑iPhones: entering the unlocking codes provided" — happy you didn’t even need to enter them. If you need those codes saved, or any help with another device, just shout.
— Charlotte
Hi — Charlotte here. Really glad we got everything squared away and your order shows "Unlock Complete." Sorry it took longer than you’d hoped — as our Terms state, "Any timeframes stated are a calculation... and are given as a guideline, NOT a guarantee" and "Delivery times are guidelines...These delivery times are variable" (T&C 1.1 & 6.2).
If everything’s working now I’d appreciate you updating your review — and if you have any other issues (e.g., the phone doesn’t prompt for a code) let me know and I’ll help right away.
“I actually thought this was a scam at first. I was going to contact the Attorney General so I could get a refund issued but I woke up the next morning and my phone was unlocked. I proceeded to connect with my current wireless supplier. Everything worked out great. the service was kinda long, but overall it was worth the wait so before using this service if you don’t have patience, that is something you will need to move forward with this process”
