Hi — Charlotte here. Thanks for the review. I can see your order (Eligibility $24.99 + Standard Unlock $68) shows status: "Unlock Complete."
Per our terms: "Completion of the unlock process is made by email notification to the email address provided, simple instructions to complete the unlock procedure depending on what brand phone you have
iPhones: connecting the phone to WiFi and turning the phone off and then on;"
Please connect the iPhone to Wi‑Fi, power it off and on, and try a non‑T‑Mobile SIM (or check with the T‑Mobile SIM). Also check your email (and spam) for our unlock confirmation. If it still isn’t unlocked, reply and tell me exactly what you see and I’ll escalate it for you.
“Easy and fast. The additional price took me by surprise even though it says it in smaller writing on the first page where you pay. It’s misleading when it says $55 total charge because you pay $25 for the first one and then about $55 for the second so around $80 total”
Hi — thanks for the feedback and I’m sorry the extra cost felt surprising.
I can see your order is marked “Unlock Complete” and you paid $24.99 for the Eligibility Check and $54 for the Standard Unlock (about $79 total). The Eligibility Check is a separate, non‑refundable service — as our Refund Policy states: “Eligibility Check: These checks are non-refundable.” Our Terms also note: “It is not possible to cancel your order once it is paid for.” I know that wording can be easy to miss on the checkout page and I’m sorry it caused frustration.
Good news — with the status “Unlock Complete” your iPhone should be unlocked. To finish, please connect to Wi‑Fi, turn the phone off and back on, then try your new SIM (per our instructions: “iPhones: connecting the phone to WiFi and turning the phone off and then on;”). If anything isn’t working or you want me to double‑check the order details, reply here and I’ll help straight away. — Charlotte
“It honestly took ages. After four days my status read 99% complete, unlock imminent. Then it stayed at that for another 3 days. I reached out to costumer support and they escalated it and it was done about another day later. Honestly $100 is a wild price to have to wait a week for, especially when there are other options.
Also in case anyone’s wondering, after they unlock your phone they send an email saying they’ll give you $10 back if you leave a review, and then follow that up with “If you have a problem with your unlock, please don't leave us a bad review.” Not sure what the point of reviews is then.
Glad it’s unlocked tho, customer service got the job done, so thanks
Let’s see how long this review stays up lol”
Hi — thanks for the honest feedback and sorry for the frustrating wait. I can see your order (placed 29 Dec 2025) is marked "Unlock Complete" for your AT&T USA iPhone 14 Plus, and that you paid $24.99 for the Eligibility Check and $68 for the Standard Unlock.
You’re right that delays can happen — as we state, “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.” Also, “These delivery times are variable and can decrease as well as increase without notice... if your unlock is in progress we will immediately notify you of any changes to delivery times and keep you informed right up to the point of unlocking.”
I’ll pass your comments about the review messaging to the team — we appreciate honest reviews and your patience. If anything else isn’t working with the phone, please reply here and I’ll get it escalated. — Charlotte
Hi — Charlotte here. Thanks for the feedback about WhatsApp — I’m sorry we don’t offer WhatsApp support right now; I know that’s handy and I’ll pass that on.
Your order (placed Jan 2, 2026) shows status: "Unlock Complete." Your Moto G Power unlock code is: 89043051. For non‑iPhones follow the usual steps: insert the new carrier SIM and enter the code when prompted. As our terms say, "Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions;" If your phone doesn’t prompt for a code or the code doesn’t work, reply here or contact us via directunlocks.com live chat/email and we’ll troubleshoot.
Just a quick note: the Eligibility Check is non‑refundable ("Eligibility Check: These checks are non-refundable.") — but we’ll do our best to get you up and running.
Thanks — Charlotte
“I was pleased with the fast service although have been unable to proceed until the new2 sim card arrives. I lso felt that the fact the actual coast is fourty four pounds not fourteen niniety nine sghould be made clear right from the outset.”
Hi — thanks for the feedback and I’m glad the service was fast. I’m sorry the pricing wasn’t clear up front — I can confirm you paid £14.99 for the Eligibility Check and £30 for the Standard Unlock (total £44.99).
Our terms do explain this: "Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order." Also, "There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase." And our refund terms note that "Eligibility Check: These checks are non-refundable."
Your order status is "Unlock Complete" — that means the unlock is done on our side. For iPhones, follow the unlock steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — so insert your new O2 SIM, connect to Wi‑Fi and restart the phone.
If the new SIM doesn’t work when it arrives, reply here and I’ll help troubleshoot right away.
— Charlotte
Hi — thanks so much for the feedback, glad it was worth the money! Your iPhone 11 (Cricket USA) shows "Unlock Complete." To finish, connect to Wi‑Fi and turn the phone off and on. If anything’s not right, reply here and I’ll help straight away. — Charlotte
Hi — thanks for the honest feedback and I’m glad the biggest win is that your iPhone 16 Pro is now unlocked.
I’m sorry it took so long and cost more than you expected — I know that’s frustrating. Your order (placed Nov 12, 2025) shows Unlock Complete, so to finish the iPhone unlock please “connect the phone to WiFi and turn the phone off and then on;” (Terms 8.1).
We do perform non-refundable Eligibility Checks and Premium/iPhone procedures to get these results, which is why there were multiple payments, but I appreciate your patience. If anything still isn’t working or you want a quick walkthrough, reply here and I’ll sort it out for you.
— Charlotte
“Not sure if the phone unlock happened or not, I am able to use another SIM CARD, However , Android phone are linked to a Google account, The process did not unlink/untie the original account, so this unlock does not make anysens - if I am not able to use my own google account in and ANDRIOD PHONE..
IF THERE IS A WAY TO UNLINK THE ANDRIOD DEVICE FROM EARLIER GOOGLE account and let me setup my own GOOGLE account , please let me know.”
Hi — I'm Charlotte. Thanks for the details and sorry for the hassle. I can see your order is marked "Unlock Complete" and your unlock code is 6686723865338387, so the phone has been network-unlocked (you can use another SIM). As our terms explain, network unlocks do not remove Google account (Factory Reset Protection) locks — and we can't refund for devices with activation/account locks: "Existing Device Issues: No refunds for phones with issues like blacklisting, activation lock, or hardware malfunctions."
If you still have the original Google/Samsung credentials, sign in on the phone and remove the account (or use Samsung Find My Mobile if you registered it), then factory reset so you can add your own Google account. If you do NOT have the original account details, we can escalate this to our technicians — you already purchased a Remote USB Unlock (these "are only relevant to Samsung, Motorola, LG and Huawei phones") so I can ask techs to check whether they can remove the account lock for your Galaxy S25. Tell me which option you want and I’ll move it forward.
Hi — great to hear your iPhone 14 Plus is unlocked! Thanks for choosing our service on Jul 4, 2023.
If you need to complete the final step please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — that should finish it.
If you’re happy with how it went, a quick update to your review or a referral would mean a lot. Any other issues, reply here and I’ll help. — Charlotte
Hola Oscar, ¡Gracias por tu comentario! Me alegra saber que nuestro servicio te pareció rápido y bueno. Entiendo que el proceso de pago en dos pasos puede ser un poco sorprendente. Solo para aclarar, los $24,99 iniciales fueron para la verificación de elegibilidad y los $54 posteriores cubrieron el servicio de desbloqueo estándar. Esta estructura garantiza que podamos brindarte el servicio de desbloqueo más preciso en función de la compatibilidad de tu dispositivo. Si todo muestra "Desbloqueo completo", ¡tu iPhone 11 ya debería estar desbloqueado! Si tienes más preguntas o necesitas más ayuda, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos, Charlotte
Hi Daniela,
I understand your concerns, but I assure you that your phone has been successfully unlocked, and you're ready to use a new SIM card! The confirmation you received indicates that the process is complete.
If you have any difficulties or questions during setup, feel free to reach out. We're here to help!
Thank you for choosing us, and enjoy your unlocked iPhone 15!
Hi Kiana,
Thanks so much for your feedback! We're thrilled to hear that the unlocking process for your iPhone 14 Plus worked quickly and effectively. If you have any further questions or need assistance with anything else, feel free to reach out. We're here to help!
Best,
Charlotte
“Perdón la demora pero no funcionó el código que me mandaron no funcionó me pidió 2 veces el código el primero si me lo reconoció pero el segundo dice que es incorrecto y no nunca se pudo liberar nada”
Hi Caleb Arjay,
Thank you for your review! I understand that you're feeling a bit confused about the payment process. When unlocking your iPhone 11 Pro, the first payment you made of $28.99 was for the Standard Unlock. This initial payment is part of the process, and all costs are outlined on the checkout page before purchase.
Since your order status is "Unlock Complete," it means that we have successfully unlocked your device! If there’s anything further you need help with, feel free to reach out. We're here to ensure you have a smooth experience with your unlocked phone.
Best regards!
Hi Stephanie,
Thanks for reaching out! I’m glad to hear your iPhone 13 has been successfully unlocked! As for the history on your other devices, those details can sometimes take a bit of time to process. If you haven’t received the information yet, it may be worth checking your spam or junk folder as well.
If you have any further questions or need assistance with your other devices, feel free to let me know! We're here to help.
Best,
Charlotte
“Not bad, it was $30 to have them run a check to see if the phone was eligible for unlock, then wanted $50 to complete the unlock. I feel like that verbiage could’ve been clearer on the website. Customer service answered quickly though!”
Hi Ashley,
Thank you for sharing your thoughts with us! I’m glad to hear that our customer service team was quick to respond. I totally understand your concern about clarity regarding the payment process. We do aim to provide all cost details upfront on the checkout page, including the $30 eligibility check and the unlocking fee.
If your order status shows "Unlock Complete," it seems everything went smoothly for you! If you have any further questions or need assistance with your unlocked phone, feel free to reach out. We’re here to help!
Best,
Charlotte
Hola Edwin Angel, ¡Gracias por tu comentario! Entiendo tu frustración con respecto a los múltiples pagos. Solo para aclarar, el pago inicial de $28,99 que realizaste fue para la verificación de elegibilidad, que es un paso necesario para garantizar que tu iPhone pueda desbloquearse. Luego, la tarifa de $36 fue para el desbloqueo estándar en sí. Todos estos costos se detallan en la página de pago antes de que completes tu compra. El estado de tu pedido muestra "Desbloqueo completo", por lo que parece que el proceso fue exitoso. Si tienes más preguntas o inquietudes, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos, Charlotte
Hi Enrique,
Thank you for your review! I see that your order status is "Unlock Complete" for your iPhone 12, which means the unlock process has been successful. If you followed the unlock instructions provided via email, you should be good to go!
I understand that unlocking can feel like a complex process, but rest assured, it’s designed to ensure your phone works smoothly on your desired network. If you encounter any difficulties, we're here to help you through them!
Let me know if you have any further questions or need assistance. Happy unlocking!
Best,
Charlotte
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