“After 2 weeks they finally unlocked the phone. Customer support could have been better. They stopped responding all together at some point. But they came though in the end.”
Hi — Charlotte here. Thanks for the feedback and patience — I’m sorry our support went quiet at times but I’m glad we got your iPhone 12 (AT&T USA) unlocked. Your order (placed Jun 30, 2026) shows Unlock Complete and we have your payment of $141 on file.
A quick note from our Terms: "Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee." and "These delivery times are variable and can decrease as well as increase without notice..." — sorry that caused frustration.
If you need the final step to complete the iPhone unlock, please follow: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — or reply here and I’ll escalate this to our support team to make sure everything’s working and to improve our response going forward.
Hi — thanks for the tip and for your patience! I can confirm your order placed on Jul 5, 2026 for your iPhone 16 (T‑Mobile USA) shows: Unlock Complete.
To finish the process, please follow the iPhone instructions: "connecting the phone to WiFi and turning the phone off and then on;" If anything still looks locked or you need a hand, reply here and I’ll help right away. — Charlotte
Hi — Charlotte here. Thanks for the feedback and I’m really glad it worked and your order shows "Unlock Complete." I’m sorry it took 3–4 days — as our terms state, “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.” For non‑iPhones the final step is simply entering the unlocking codes we supplied: “Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions.”
If you hit any trouble with the codes or need a quick walkthrough, reply here and I’ll help get you sorted.
Thanks so much for the great feedback — I’m glad it was quick and easy!
Your order placed on Jun 30, 2026 shows "Unlock Complete" so your iPhone 14 Pro is unlocked. If you need to finish the process, our instructions say: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — try that if you haven’t already.
If anything isn’t right, reply here with your order number and I’ll help. — Charlotte
“I used Direct Unlocks for my phone unlock request. The process was straightforward, and I received updates along the way. Overall, my experience was okay.”
Hi — thanks for the feedback, I’m glad the process was straightforward and you got updates.
Your order shows "Unlock Complete" and your unlock codes were sent with the instructions. As our terms state: "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;" and note that "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device."
Next steps: power off the A20, insert a different carrier SIM, follow the email instructions and enter the codes when prompted, then restart. If it doesn’t prompt for a code or you run into any trouble, reply here and I’ll help get it sorted. — Charlotte
Hi — I’m sorry it took so long and that it felt expensive. I can confirm your order (placed 21 Oct 2025 on directunlocks.com for an iPhone 12 on T‑Mobile USA) shows "Unlock Complete" — you should now be able to use it. As our terms say, "Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee." Also, Premium Services “are only relevant to iPhones.”
To finish: connect to Wi‑Fi, then turn the phone off and on (per the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"). I really appreciate your patience — I’d like to offer a $40 credit note for your next service as a thank you. Reply “apply” and I’ll add it to your account. — Charlotte
Hi — thanks so much for the kind words and for your patience. I’m sorry it took longer than expected but I’m glad the team could prioritise your case.
Your order from 16 May 2026 is showing as "Unlock Complete" and we’ve received the two payments (£14.99 Eligibility Check and £42 Standard Unlock). To finish the iPhone unlock please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" (Terms & Conditions 8.1).
If it still isn’t unlocked or you see any error, reply with your order number and I’ll get it looked at right away.
— Charlotte
Hi — I’m Charlotte. Sorry it took a month — I can see your order from Apr 3, 2026 for an iPhone 13 Pro Max (AT&T USA) is marked "Unlock Complete" and you paid $24.99 (Eligibility Check) + $54 (Standard Unlock).
Please finish the iPhone unlock by connecting to WiFi and rebooting the phone — as our instructions state: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
Delivery times can vary and are estimates: "Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee."
If it still shows locked or you need help completing the final step, reply here and I’ll get it sorted quickly. Thanks for your patience — Charlotte
“After a few tense moments thinking it was a scam it all came together in the end.
Received e.mail after 48 hours fitted SIM card and didn't even need to enter lock codes phone just sprang into life with all my info there. Yes it took some time but in the long run it was worth the wait.”
Hi — thanks so much for the lovely feedback! Really glad your Samsung Galaxy S20 FE 5G (Open Europe) sprang to life and that the unlock is now complete. As our terms say, "Completion of the unlock process is made by email notification... Non‑iPhones: entering the unlocking codes provided" — happy you didn’t even need to enter them. If you need those codes saved, or any help with another device, just shout.
— Charlotte
Hi — Charlotte here. Really glad we got everything squared away and your order shows "Unlock Complete." Sorry it took longer than you’d hoped — as our Terms state, "Any timeframes stated are a calculation... and are given as a guideline, NOT a guarantee" and "Delivery times are guidelines...These delivery times are variable" (T&C 1.1 & 6.2).
If everything’s working now I’d appreciate you updating your review — and if you have any other issues (e.g., the phone doesn’t prompt for a code) let me know and I’ll help right away.
“I actually thought this was a scam at first. I was going to contact the Attorney General so I could get a refund issued but I woke up the next morning and my phone was unlocked. I proceeded to connect with my current wireless supplier. Everything worked out great. the service was kinda long, but overall it was worth the wait so before using this service if you don’t have patience, that is something you will need to move forward with this process”
Hi — Charlotte here. Thanks for the review. I can see your order (Eligibility $24.99 + Standard Unlock $68) shows status: "Unlock Complete."
Per our terms: "Completion of the unlock process is made by email notification to the email address provided, simple instructions to complete the unlock procedure depending on what brand phone you have
iPhones: connecting the phone to WiFi and turning the phone off and then on;"
Please connect the iPhone to Wi‑Fi, power it off and on, and try a non‑T‑Mobile SIM (or check with the T‑Mobile SIM). Also check your email (and spam) for our unlock confirmation. If it still isn’t unlocked, reply and tell me exactly what you see and I’ll escalate it for you.
“Easy and fast. The additional price took me by surprise even though it says it in smaller writing on the first page where you pay. It’s misleading when it says $55 total charge because you pay $25 for the first one and then about $55 for the second so around $80 total”
Hi — thanks for the feedback and I’m sorry the extra cost felt surprising.
I can see your order is marked “Unlock Complete” and you paid $24.99 for the Eligibility Check and $54 for the Standard Unlock (about $79 total). The Eligibility Check is a separate, non‑refundable service — as our Refund Policy states: “Eligibility Check: These checks are non-refundable.” Our Terms also note: “It is not possible to cancel your order once it is paid for.” I know that wording can be easy to miss on the checkout page and I’m sorry it caused frustration.
Good news — with the status “Unlock Complete” your iPhone should be unlocked. To finish, please connect to Wi‑Fi, turn the phone off and back on, then try your new SIM (per our instructions: “iPhones: connecting the phone to WiFi and turning the phone off and then on;”). If anything isn’t working or you want me to double‑check the order details, reply here and I’ll help straight away. — Charlotte
“It honestly took ages. After four days my status read 99% complete, unlock imminent. Then it stayed at that for another 3 days. I reached out to costumer support and they escalated it and it was done about another day later. Honestly $100 is a wild price to have to wait a week for, especially when there are other options.
Also in case anyone’s wondering, after they unlock your phone they send an email saying they’ll give you $10 back if you leave a review, and then follow that up with “If you have a problem with your unlock, please don't leave us a bad review.” Not sure what the point of reviews is then.
Glad it’s unlocked tho, customer service got the job done, so thanks
Let’s see how long this review stays up lol”
Hi — thanks for the honest feedback and sorry for the frustrating wait. I can see your order (placed 29 Dec 2025) is marked "Unlock Complete" for your AT&T USA iPhone 14 Plus, and that you paid $24.99 for the Eligibility Check and $68 for the Standard Unlock.
You’re right that delays can happen — as we state, “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.” Also, “These delivery times are variable and can decrease as well as increase without notice... if your unlock is in progress we will immediately notify you of any changes to delivery times and keep you informed right up to the point of unlocking.”
I’ll pass your comments about the review messaging to the team — we appreciate honest reviews and your patience. If anything else isn’t working with the phone, please reply here and I’ll get it escalated. — Charlotte
Hi — Charlotte here. Thanks for the feedback about WhatsApp — I’m sorry we don’t offer WhatsApp support right now; I know that’s handy and I’ll pass that on.
Your order (placed Jan 2, 2026) shows status: "Unlock Complete." Your Moto G Power unlock code is: 89043051. For non‑iPhones follow the usual steps: insert the new carrier SIM and enter the code when prompted. As our terms say, "Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions;" If your phone doesn’t prompt for a code or the code doesn’t work, reply here or contact us via directunlocks.com live chat/email and we’ll troubleshoot.
Just a quick note: the Eligibility Check is non‑refundable ("Eligibility Check: These checks are non-refundable.") — but we’ll do our best to get you up and running.
Thanks — Charlotte
“I was pleased with the fast service although have been unable to proceed until the new2 sim card arrives. I lso felt that the fact the actual coast is fourty four pounds not fourteen niniety nine sghould be made clear right from the outset.”
Hi — thanks for the feedback and I’m glad the service was fast. I’m sorry the pricing wasn’t clear up front — I can confirm you paid £14.99 for the Eligibility Check and £30 for the Standard Unlock (total £44.99).
Our terms do explain this: "Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order." Also, "There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase." And our refund terms note that "Eligibility Check: These checks are non-refundable."
Your order status is "Unlock Complete" — that means the unlock is done on our side. For iPhones, follow the unlock steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — so insert your new O2 SIM, connect to Wi‑Fi and restart the phone.
If the new SIM doesn’t work when it arrives, reply here and I’ll help troubleshoot right away.
— Charlotte
Hi — thanks so much for the feedback, glad it was worth the money! Your iPhone 11 (Cricket USA) shows "Unlock Complete." To finish, connect to Wi‑Fi and turn the phone off and on. If anything’s not right, reply here and I’ll help straight away. — Charlotte
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