“What's worse is that they have a dirty agreement with Trust Pilot. I left a negative review there. All of a sudden I'm sent emails by Trust Pilot asking me for uploads and all of that. This is absolutely absurd. Look, we all know our phones are locked. We would NOT be coming to a phone unlock service if we knew that we would be paying first for them to tell us our damn phones are locked. The screens they show are also not the ones you see. This is such a scam and I don't know how it can be going on this day and age.”
Dear valued customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize if our service has not met your expectations. We understand your frustration regarding the process and we aim to provide complete transparency during every step of our services.
Regarding the eligibility check, it is an essential part of our unlocking process to ensure we can provide you the correct and functioning unlock method. This step confirms whether your phone can be unlocked and determines the right service for your device, whether it's a Standard or a Premium Service. We outline all costs on the checkout page before any payment is made, including the eligibility check and subsequent unlocking payment if applicable.
Please rest assured that honesty and customer satisfaction are core values of our business. If you have not already completed the unlocking process due to concerns about additional payments, I encourage you to visit your tracking page and consider continuing with the process. We are committed to helping you unlock your device successfully.
If you need further assistance with your order status or have additional concerns, we kindly ask for your IMEI number so we can provide you with specific information and support. You can also reach out via Live Support on your tracking page for prompt assistance.
We value your patronage and hope to resolve any issues swiftly to your satisfaction.
Warm regards,
Charlotte
Hi there,
I'm sorry to hear that you're unhappy with the service. It's certainly not our intention to make anyone feel that way. Could you please elaborate on the issues you encountered? Your feedback is important, and we want to make sure we address any concerns you may have. If you could also provide your IMEI number, we can take a closer look at your order and better assist you. Should you require immediate assistance, don't hesitate to use the Live Support on your tracking page so we can resolve your problem as efficiently as possible.
Looking forward to hearing from you soon and hoping we can turn your experience around.
Best regards,
Charlotte
“scam web site i have paid $50 dollars to unlock an iphone. phone didnt get unlocked and they didnt give me refund and asked me to pay again to unlock the phone SCAM SCAM DONT WASTE YOUR MONEY, THEY DONT HAVE CUSTOMER SERVICE TO HELP”
Hello,
I'm really sorry to hear you've had a frustrating experience. I'd like to help clarify the situation and address your concerns. Our service involves a two-step process for unlocking phones: first, an Eligibility Check, followed by the actual Unlocking Payment, as you've mentioned.
If your iPhone wasn't unlocked, there might be various reasons for this, as highlighted in our terms and conditions, and depending on the issue, it might be covered by our refund policy. I'd love to assist you further and see exactly what went wrong, but for that, I'll need your IMEI to find your order and see how we can help.
If you haven't provided your IMEI number yet, this is crucial for us to identify your specific case. Please use the Live Support feature on your tracking page, so we can ensure your problem is resolved as efficiently as possible.
We strive to make our unlocking process as transparent and customer-friendly as possible, and I'm here to ensure you have a positive experience with us.
Best regards,
Charlotte
“I don’t like leaving bad reviews. (Honestly)
But there are other companies that handle this process much much better. (That’s just the truth.)
No hard feelings, but I am out of $30 at no fault of my own. I understand the policy (Cancellation Rights...pre-orders and checking costs cannot be refunded because costs are incurred and checks begin immediately upon placing your order. By clicking Credit/Debit Payment you wish for the order to be commenced immediately)
But the model as a whole is VERY misleading. I’m biting the loss, but it is what it is. I went to The Unlocking Company and everything was handled (successfully) same day, with extra attention on updates/progress throughout the entire process. (I was told by Direct Unlocks, after my card was charged by the way, that it could take up to two weeks to hear back…)
Please take my review seriously. Spend your money elsewhere. I’m sure they are decent people at Direct Unlocks, but their model is sub-par at best. To me, it seems like a cop-out to blame it on the “carrier” when another competitor of theirs was able to complete my request same day.
Again, I am not trying to come off as brutal, I’m just giving the full details of my experience with Direct Unlocks.
Brian,”
Hello Brian,
Thank you for taking the time to leave your feedback. I'm sorry to hear that your experience with us didn't meet your expectations. It's certainly important for us that all our customers leave with a positive impression, so I truly appreciate your honest review.
I understand you've found the process to be misleading, and that is concerning to us. We strive to provide transparent information at every step, including our costs and the time frames, which are outlined on our website and during the checkout process. The time it takes to unlock a phone can vary due to a number of factors that are often outside of our direct control, such as the specifics of the carrier's unlocking criteria and processing times.
While I'm glad to hear that you were able to have your phone unlocked on the same day with another service, this can sometimes be the case depending on the unique situation with each unlock request.
Your mention of the model being misleading is something we will take on board and look into, as it's our aim for every aspect of our service to be as clear and straightforward as possible for our customers.
Since I don't have your IMEI or order reference, I'm unable to review your specific order details right now. However, I want to ensure we do everything possible to make things right for you within our policy guidelines, so I'd encourage you to use the Live Support on your tracking page. Our team would be more than willing to assist you further and address any concerns you may have.
Thank you again for your feedback, Brian. It's important to us, as it helps us improve our service.
Kind regards,
Charlotte
“Hi All:
The above website site is a scam website. I emailed my phone's IME to them on 7/4/2022 and requested them to unlock for me and paid for the stage of payment. The unlocking fee is one and half the cost of the phone. I waited for 5 days and did a follow email and not reply. On 22/4/2022 I emailed them and requested a refund. I believe they will not email me.; Please just be careful they just scam your money
I wonder where can I report and not to get other to step into this scam company”
Hello,
I'm sorry to hear you've had a poor experience. I'd like to assist you in resolving this issue, but without your IMEI number, it's challenging to address your specific concerns. Please submit your IMEI through your tracking page, or get in touch with our Live Support, so we can locate your order and assist you further.
Regarding the process, it’s important to note that all costs associated with our services are outlined on the checkout page prior to purchase, including the Eligibility check, followed by the Unlocking Payment.
If you're experiencing a longer-than-expected wait or lack of communication, please accept our apologies for any inconvenience caused. Our aim is to provide efficient service, and we would like to get this resolved for you promptly.
If you still wish to request a refund, our Refund Policy provides a clear outline under what circumstances a refund will be issued. Please refer to those terms to understand if your situation qualifies. Remember, we are here to help guide you through the process and to ensure your satisfaction without issue.
For cases that do not qualify for a refund as per our policy, we still desire to assist you and would urge you to contact us so we can work towards a positive resolution.
We value the opportunity to rectify this situation and hope to hear from you soon to help ensure a better experience.
Best regards,
Charlotte
Hi Shanelle,
I'm sorry to hear that you're unhappy with the service you've received. I understand the frustration you might be feeling if things aren't working as expected. I can see from our records that your Samsung Galaxy S10 unlocking process is 99% complete and should be finalized very soon. Our team is working hard to ensure that your phone is unlocked from the WORLDWIDE NETWORK.
Your order status, "In Process," indicates that we are in the final stages, and we aim to successfully complete it without further delays. If your phone doesn’t ask for an unlocking code, this could mean that a Remote USB Unlock is necessary. The costs for any service were outlined on the checkout page before purchase, ensuring full transparency.
In the unlikely event that our unlock attempt using the code fails, our refund policy does cover this scenario, as well as other specifics outlined in the documents provided. However, if the unlock service is successful but a code prompt does not appear due to the nature of the phone, we offer the option of a Remote USB Unlock to resolve this.
We appreciate your patience and are here to support you in this last stretch of the unlocking process.
Best Wishes,
Charlotte
Hello,
I'm sorry to hear about your dissatisfaction with the unlocking service. Delays can be incredibly frustrating, and I do apologize for the inconvenience you've experienced. We certainly aim to complete all orders in a timely manner, and it sounds like yours has taken longer than expected.
To help you, I'll need to locate your order in our system. If you could please provide the IMEI of the device you're trying to unlock, I'll be able to check the current status of your unlocking process. Also, remember to use the Live Support feature on your tracking page; our support team is there to assist you and keep you informed about your order.
Thanks for reaching out, and we hope to resolve this matter to your satisfaction as quickly as possible.
Best regards,
Charlotte
“This company is a scam. They will tell you that you will receive your unlock in 24 hours, then after they take your money they tell you it will take 5 days, then after that they tell you they can't unlock your phone and refuse to refund your money but tell you if you send them even more money they will offer a premium service to unlock your phone. SCAM AND FRAUD Artists. UK based SCAMMERS.”
Hello,
I'm really sorry to hear about the frustrating experience you've had. Our aim is to provide clear and accurate time frames for our services, and we apologize if there has been any misunderstanding in this case.
As outlined in our terms (section 1.1), our service of sourcing and supplying an unlock solution begins once payment is received, and delivery times provided are guidelines based on past unlocks, rather than guaranteed times. Sometimes, due to factors beyond our control, these can increase which we understand can be disappointing.
Regarding refunds, our policy ensures that if certain criteria are met, refunds are indeed processed (section 7 of the terms). If the initial service fails and you're eligible for a premium unlock attempt that also fails, you would be refunded for both services (section 7.9).
If you could please provide your IMEI or Order Reference Number, I would gladly look into your case personally and ensure we do everything possible to resolve the situation satisfactorily. We value your business and would appreciate the opportunity to rectify any issues.
Best regards,
Charlotte
“This has been going on now since 10th January this year that’s four months that’s not good enough, no one should have to wait that long for a service to unlock a phone, I would like a full refund as you aren’t providing a service for me I’m not getting what I’ve paid for.
This is bad costumer service, I’m not saying you’re ripping me off but it’s starting to feel like it, I’m sorry but that’s how I’m feeling about this situation.”
Hello Wayne,
Thank you for reaching out, and I completely understand your concern regarding the time it has taken to unlock your iPhone SE 2020. I assure you that our intention is to provide you with the service you've paid for, and I'm sorry to hear that the process has not met your expectations.
As of now, it seems that you have paid for the Eligibility Check which is £4.00, and the next step is to proceed with the Unlocking Payment. According to the information provided, if your phone passes the eligibility criteria, this payment will enable us to move forward with the unlocking process. I want to reassure you that the costs are outlined clearly on the checkout page before purchase, ensuring transparency in our service.
I'd like to encourage you to proceed with the unlocking process, as the additional payment would allow us to potentially complete the service. As per our terms, the Eligibility Check fee is non-refundable as we've already provided that service (7.3 of the terms and conditions). Additionally, it is understood from our refund policy that should the unlocking attempt ultimately not succeed due to falling within eligible scenarios, you will be refunded (7.9 of the terms and conditions).
We truly value your business and are here to support you through this process. I'm confident that once complete, you will be satisfied with the freedom an unlocked phone provides.
Thank you for your patience and understanding, Wayne. We're looking forward to resolving this for you.
Best regards,
Charlotte
“I am now 10 weeks waiting. The so called timer has been at 99% for 7 weeks and says imminent. I received 3 or 4 standard mechanical email responses that it should happen soon, but they are meaningless and useless. Now I receive no response to my emails to explain, complete or refund. Also now the “timer” is back to 10 days. One other warning to anyone in the US, when my two credit card payments were made to the UK I got charged a $10 wire transfer fee on each so in total have paid $99 and got nothing.”
Hello,
Thank you for reaching out, and I apologize for the frustration you've been experiencing with the delay in unlocking your phone. I understand how important it is for you to get this resolved, and I'm here to help.
Regarding the timeframe, I see that our service delivery times are guidelines and can vary due to various factors. However, waiting 10 weeks is certainly longer than expected, and the 99% timer issue should have been addressed. I assure you that we appreciate your patience and would like to look into this for you as soon as possible.
Regarding the additional charges incurred due to the payment being processed in the UK, I understand that may have come as a surprise and I apologize for any inconvenience this has caused. For future reference, please note that international transaction fees are determined by your bank's policies when dealing with overseas payments.
To better assist you, could you please provide us with your order number or the IMEI of your phone? With this information, we can review your order's status directly and expedite a solution for you. Without these details, it's challenging to access your specific case and provide a conclusive response.
Please also consider using the Live Support feature on your tracking page, as our team can provide you with real-time assistance and help resolve your issue promptly.
We're here to ensure your experience is a positive one, and we'll do our utmost to address your concerns and provide a satisfactory resolution.
Best regards,
Charlotte
“"6 hour unlocks" Yeah, right. I'm still sitting here 3 days later, more than $60 sunk into it, and still can't use my phone. They don't tell you how much it is going to cost until you get to the point of putting in your payment method, just over $30. Then, you get an e-mail saying that your IMEI is eligible for being unlocked, but you need to pay another $30 for it. The numbers are in pounds, not dollars, so you really don't know for sure until it shows up in your account. Total BS.”
Hello Karen,
Thank you for taking the time to write a review, and I'm sorry to hear that your experience hasn't been as quick as expected. Our unlocks typically are very swift, but occasionally, there are delays that can extend the process beyond our guideline times, and I appreciate that this can be frustrating.
Regarding the payments, I can assure you that all costs are outlined on the checkout page prior to any purchases being made, ensuring full transparency. For your order, you've already paid £23.99 for the Eligibility Check, and the £22.00 for the Standard Unlock was refunded to you, as per our policies.
Please remember that the initial Eligibility Check is a necessary step to ensure your ZTE K87CC can be unlocked from the WORLDWIDE NETWORK, and it's great news that your IMEI is eligible. Though your order is marked as "Already Refunded," I would like to encourage you to take the next step and continue the unlocking process so you can enjoy the freedom of using your phone on any network.
We're here to support you through the completion of your service. If you need any further assistance or have any more questions, please don’t hesitate to get in touch.
Best wishes,
Charlotte
“This company is a scam. They will tell you that you will receive your unlock in 24 hours, then after they take your money they tell you it will take 5 days, then after that they tell you they can't unlock your phone and refuse to refund your money but tell you if you send them even more money they will offer a premium service to unlock your phone. SCAM AND FRAUD ARTISTS.”
Hello,
Thank you for taking the time to express your concerns. I'm truly sorry to hear that your experience hasn't met your expectations.
Our unlocking service timeframes are based on estimates provided as guidelines, and we strive to complete them as promptly as possible. According to our terms, "any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee." Sometimes, unforeseen delays can occur, which regrettably affects how quickly we can deliver our services.
Regarding your comments on the premium service, this option is offered in some cases where the standard service might not be able to unlock the phone due to certain criteria not being met. Any initial payments for standard services are contributions towards the costs incurred for the eligibility checks and attempts made to unlock your phone, as detailed in our terms and conditions under the 'Cancellation' and 'Refund Policy' sections.
Your concerns are important to us, and we would like to address them directly. To assist you further, could you kindly provide the IMEI number of your device through our Live Support on your tracking page? This will help us locate your order and understand the specifics of the situation so we can find a resolution.
Thank you for your patience, and we're looking forward to assisting you further.
Best regards,
Charlotte
“If I could leave less than a star I would. They said the item was stolen, it wasn't. I managed to get the old owner to unlock the apple watch. I sent proof of purchase, me buying it from the seller and the sellers receipt from buying it from the store. Proof I managed to unlock the item! And suddenly no contact from Tim to issue me a refund. Liars and scammers. Use someone else.”
Hello,
I'm truly sorry to hear about the frustration you've experienced. I appreciate the time you've taken to provide feedback and would love to help resolve any issues. Your efforts in resolving the unlock situation with the previous owner are commendable, and I understand that you're looking for closure regarding your refund.
In order to look into this matter further and provide you with specific assistance, I kindly request the IMEI of the Apple Watch. Without it, it's challenging to address your concerns accurately. Having this information will allow me to ensure we follow the appropriate steps according to our Refund Policy.
Additionally, I would encourage you to use the Live Support feature on your tracking page to connect with one of our agents who can guide you through the process and discuss the details of your situation.
We value your business and our goal is to provide a resolution that leaves you satisfied with our service. Please reach out with your IMEI so we can move forward with assisting you.
Best regards,
Charlotte
“If I could give no stars I would! I have been waiting for 4 months and still nothing. I've emailed them multiple times with no response each time. I trusted this bulls*** excuse of a company and look at how they show their gratitude. They don't. I didn't have the money to just throw away because I had just lost EVERYTHING to Hurricane Ida and have since been homeless. This company sure knows how to kick someone who is already down!! I want my refund !!!!”
Hi there,
I'm truly sorry to hear about the struggles and frustrations you've experienced, especially in light of the challenging circumstances you're facing after Hurricane Ida. I understand that waiting for a long period without clear communication is not acceptable and can be incredibly disheartening.
While I can't offer an immediate refund based on the terms of service, I'd like to ensure your situation is addressed as swiftly as possible. If you could please provide me with your IMEI number, this will allow me to locate your order and review its status to see how we can assist you further.
In the absence of any reference, we are unable to directly address your specific concerns, so I'd suggest using the Live Support feature on your tracking page for real-time assistance. Our team is committed to helping you resolve this issue, and we truly want to turn this experience around for you. Please get in touch with us at your convenience, and we will do our best to support you.
Warm regards,
Charlotte
“This company is basically a scam, and I would not recommend anyone to use their service. I placed another and it was supposed to be completed in 4 days, then after that time passed, i check with them and they said to wait. I waited 10 more days, and still nothing. They keep saying we are working on it, and give you no timeframe. When I asked for my refund, they were like we will refund second installment, 1st installment was something like 'eligibility' check! I was like what eligibility? I knew what the problem with my phone was, and did I have to pay $29 for them to tell me??!! Anyway, I have not even received the 2nd installment fee....please don't use these guys...total scam.”
Hello Stephen Nsengiyumva,
I'm truly sorry to hear that your experience with us did not meet your expectations. We aim to provide clear information about our process which consists of an initial Eligibility Check, as mentioned in our terms and conditions, followed by the Unlocking Payment. It appears from your order that you have been refunded for your Standard Unlock payment, despite your dissatisfaction.
Our delivery times are provided as guidelines and occasionally, there might be delays which are unfortunately out of our control. We understand this can be frustrating and we're grateful for your patience. Although your order status is "Already Refunded", we would love to turn your experience around and ensure that you are satisfied with our service.
If there is anything specific you would like us to address or any further assistance we can provide to support you with your OnePlus BE2025 from MetroPCS USA, please let us know, and we would be more than happy to help.
Kind regards,
Charlotte
“2ヶ月経過してもSIMロックの解除ができず、契約を履行していないことが明白です。
私が支払った費用の返金を何度も催告しましたが、返金の手続きについて一度も返信がありません。
It is clear that the SIM lock cannot be released even after 2 months and the contract is not fulfilled.
I have repeatedly requested a refund of the costs I paid, but I have never received a reply regarding the refund procedure.”
“Its been more than 20 days since I made a first payment: only got updates on day one.
I am reading people who is required a second payment, which I will not be doing based on other's users experiences.
Don't waste your time or money!”
Hello Mariana,
Thank you for reaching out to us. I understand that it's been some time since your initial payment and you're concerned about the necessity of a second payment. I can assure you that the first payment of £23.99 you've made was for the Eligibility Check of your iPhone 11 to ensure it meets the network's criteria for unlocking.
As outlined in our terms and conditions:
"7.3 'Pre-orders' also referred to as 'Eligibility Checks' are not covered by our money back guarantee. [...] There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase."
It is a two-step process, with Eligibility Check being the first step. The Unlocking Payment is only taken when the phone is eligible for the service.
If you have any concerns about what the process entails, we're here to help clarify and assist you so that you can comfortably proceed with the unlocking service. We value your time and investment, and aim for your complete satisfaction with our services.
Should you decide to progress with the unlocking of your iPhone 11, please let us know, and we'll promptly guide you through the next steps.
Best regards,
Charlotte
“Total scam. Paid twice and phone did not get unlocked at all. Cannot even send an email to the company, the email address is invalid. Wasted my money. Do not trust this company.”
Hello,
I'm truly sorry that your experience did not meet expectations, and I understand your frustration about the unlock process. It appears that your unlock has been completed, and I would love to assist you with any issues you might be facing.
Since your order status indicates "Unlock Complete", your iPhone 7 should be unlocked from Vodafone UK. To confirm this, could you please try connecting your phone to WiFi and then turning it off and on as mentioned in our unlocking instruction (section 8.1)? Sometimes, this final step is necessary for the changes to take effect.
If you're still experiencing difficulties, don't hesitate to get in touch so we can help you troubleshoot. Your satisfaction is important to us, and we're here to ensure your phone is fully unlocked.
Best regards,
Charlotte
Hello,
I'm sorry to hear that you've had a less than satisfactory experience. I’d like to assure you that our intention is to provide a reliable service. Regarding your unlock request, if it's been two months, it certainly sounds like there's been a delay and I understand your frustration.
Could you please provide me with your IMEI number or order reference? This would enable us to look into your specific case and give you an update on the status. We want to help resolve any issues as quickly as possible.
Let's work together to sort this out. If you need immediate assistance, don't hesitate to use the Live Support feature on your tracking page.
Best regards,
Charlotte
“You will be charged two payments, they claim in the email they send you that they alerted you to this fact. They dont. But it happens. Read any other review. Even once you have paid the two fees, i've been waiting 6 weeks and phone still not unlocked. the oh so helpful tracking page has said "1 day X hours" remaining for the last 35 days.
Emails to Tim in customer service are as useful as an ashtray on a motorbike. Avoid this scammer or throw 50 quid in the toilet to achieve the same outcome.”
Hello there!
First of all, let me express my sincere apologies for any confusion and distress caused by the process and the communication you've experienced. It's our top priority to ensure our customers have a clear understanding of the process and we strive to make it as smooth as possible.
I understand you are concerned about the two separate payments. Our service involves an initial Eligibility Check, and then, if eligible, a subsequent Unlocking Payment. This is indeed outlined on our checkout page prior to the purchase.
Regarding the delay you've mentioned, delivery times are typically a guideline based on historical data and can vary. We aim to keep you informed of any changes and appreciate that this can be frustrating.
I’m also sorry to hear that your interactions with our customer service have not been satisfactory. We definitely don’t want our customers to feel this way and we highly value your feedback.
To address your concerns directly and help with your specific order, I’ll need the IMEI number of the device or the order reference. Could you please provide that? Without it, I'm unable to look into your order status or make necessary adjustments.
In the meantime, I encourage you to get in touch with our Live Support through your tracking page for real-time assistance. They will be well-equipped to investigate the prolonged delivery time and assist further with your case.
Thank you for reaching out, and let's work together to resolve this for you.
