DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.75

4.8 Rating 3,809 Reviews

94 %

of reviewers recommend DCTUK

4.8

Based on 3,809 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order process was easy”

Helpful Report

Posted 2 years ago

“Great Service however a little disappointed on the 30% ‘re stocking’ charge for returning two boxes of tiles.”

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Posted 2 years ago

“Delighted with range of colours and qualities of carpet tiles to choose from. Very quick sending me samples , and some more when we couldn't decide. Excellent delivery speed too and price best of all!.”

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Posted 2 years ago

“received our carpet tiles and glue next day Good service”

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Posted 2 years ago

“I ordered several sample carpet tiles which we want to fit in our conservatory. I would have given five stars but I find the website quite difficult to find tiles suitable for residential use as opposed to contract. I did order quite a few samples and had a voicemail telling me that some of them I had ordered weren't for residential use, which I wasn't aware of. In addition it would be good if there were filters for pile height, etc. as I am looking for thickish tiles that are stain resistant but without going through each tile to check the info it isn't clear. In fact I have ended up referring to other sites to try and find the information”

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Posted 2 years ago

“Excellent customer care”

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Posted 2 years ago

“No longer required, change of mind. Thank you”

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Posted 3 years ago

“The sample was sent out quickly and after ordering the order was delivered quickly. Unfortunately, the delivery of the order could have been better. The cardboard boxes were over packed and not strong enough.”

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Posted 3 years ago

“Very helpful staff and quick delivery of the tiles”

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Posted 3 years ago

“The sample arrived quickly but there was only one colour and quite a large piece. I wanted a range of colours as many as possible and only needed a small sample of each. So good service but not quite as instructed. best Mary”

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Posted 3 years ago

“After waiting some time for the samples (Thanks to Royal Mail) great selection of carpets to choose from. Order in and carpet on the way.”

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Posted 3 years ago

“Very helpful on phone but 2nd batch of samples not arrived after 9/10 days”

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Posted 3 years ago

“Easy web site to use, lots of variety to choose from and quick delivery of samples. These were followed up with an email asking if I needed further help. Also found out that dctuk no longer fits residential properties. Unfortunately, the samples in reality did not do the job we wanted.”

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Posted 3 years ago

“good quality for a good price!”

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Posted 3 years ago

“Easy to use site, quick and efficient delivery, however, the colours of the tiles were rather different to the images advertised.”

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Posted 3 years ago

“my samples not yet received”

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Posted 3 years ago

“Had a good range of product, delivery not as quick as I would have wished and delayed by a further day nearer the original given delivery date. Product arrived in good order and delivered in time window advised. Tried to use fitting service only to be told only available on 100 square meters plus, in other words commercial premises. Should make that clearer as filling in service request form and providing requested photos a complete waste of my time.”

Helpful Report

Posted 3 years ago

Hi Brian, thanks for this feedback, it's a fair point and we will make it clearer on the website.

Posted 3 years ago

“Easy to get a sample and make an order. The colour of the planks wasn't the same shade as the sample but fortunately acceptable. Planks are good quality and just what I needed.”

Helpful Report

Posted 3 years ago

“The service hasn't been too bad but I had toring up to check on my order as it had been a while without hearing anything.when I got through the order hadn't been processed they said it was because it had been left in my basket a while and yet they'd already taken the money out and sent me an email saying thankyou for my order.so I'm still waiting it's due to be delivered on Friday”

Helpful Report

Posted 3 years ago

“They are great tiles and easy to lay. There were a few small flaws in several of the tiles, fortunately these were not used due to trimming them for different areas of the room. But a good service and they look as we wanted them too. We found that you should not leave the bonds on the packaging as they damage the four edges of the tiles.”

Helpful Report

Posted 3 years ago

DCTUK is rated 4.8 based on 3,809 reviews