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DCTUK Reviews

4.7 Rating 3,251 Reviews

93 %

of reviewers recommend DCTUK

Company Reviews

Product Reviews

4.7

Based on 3,251 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 17th March 2024

DCTUK 5 star review on 12th February 2024

DCTUK 5 star review on 9th February 2024

DCTUK 5 star review on 4th February 2024

DCTUK 5 star review on 24th November 2023

DCTUK 5 star review on 19th October 2023

DCTUK 5 star review on 17th October 2023

245

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the ties. Emily Davies very helpful regarding delay in receiving tile samples.”

Posted 1 year ago

“Very good service and competitive prices. Better information including the directional nature of some titles which can affect the quantity needed. The current instructions are not that clear for self lay and it is not obvious there are any as they can be hidden amongst the tiles.”

Posted 1 year ago

“The service from yourselves was very good, however the delivery driver was not helpful at all, according to others who have received deliveries from this driver before have experienced the same very bad attitude. I would like to order again if I can be assured of a different delivery driver”

Posted 1 year ago

“The carpet tiles are very nice, the sample service was prompt, and I feel essential, as colours look very different in real life than on the computer screen. It also allowed me to put samples down in my kitchen, and look at them by daylight and artificial light. My order was fulfilled on time, the tiles arrived straight from the factory. The aerosol cans of glue were dispatched direct from dctuk, and arrived as two cans in a large box with nothing to protect them, consequently they had banged, rendering 1 can unusable. A replacement was sent again in a huge box, containing only 1 can of glue after 2 phone calls and an email. To sum up, the products are good, but someone at the dctuk warehouse needs to pack things more carefully.”

Posted 2 years ago

“DCTUK was absolutely fantastic in ensuring I ordered the right product and correct amount, they kept in contact throughout and you can tell they really care about their clients. Unfortunately, the delivery man (not sure if he is connected) was rude and extremely unhelpful.”

Posted 2 years ago

“Great selection of tiles at competitive prices. Although shown as "in stock" on the day of ordering my tile had a short lead time notified afterwards. This turned out OK as they arrived a week before. Very pleased with the outcome in my home office mezzanine.”

DCTUK 4 star review on 18th March 2022

Posted 2 years ago

“Good communications and delivered on time”

Posted 2 years ago

Thanks for your review, Michael!

Posted 2 years ago

“Your web site is very misleading instead of boxes of tiles , you sell any amount of tiles.”

Posted 2 years ago

Hi, we're sorry you've found our website misleading. On each of our product pages, it states whether or not the products come in tiles, boxes or m2.

Posted 2 years ago

“The delivery was quick and efficient, the items were packaged fine however one of our carpet tiles was damaged/ marked but we managed to use it for offcuts.”

Posted 2 years ago

“Tiles great Very poorly packaged though”

Posted 2 years ago

“Carpet tiles are perfect, however the extra VAT on top of a discounted order that takes the price of the order over what the price would be if there was no discount is horrendous, the only reason we went ahead with the order is because we were purchased to do so with a £15 just eat voucher that is still yet to arrive over two week later. Now I have contacted customer service about this many of times and have been told multiple different things, that it will arrive 1 week after then 2 week after now it’s being dispatched today or tomorrow?”

Posted 2 years ago

Hi Kira, we have to charge VAT, that is the law, unfortunately. You will still have saved money in our sale. The Just Eat voucher is sent to you 14 days after your order is placed as per the terms of the promotion. Thanks.

Posted 2 years ago

“I recently purchased carpet tiles, to which I am very happy with colour and fit. I will be happy to purchase from DCTUK again.”

Posted 2 years ago

Thank you for your review! We're happy you like your carpet tiles😊

Posted 2 years ago

“I ordered some carpet tile samples, which were sent together with some I hadn't asked for. Amongst these was one which I preferred but when I tried to order it, it wasn't shown on the website. Not sure why you send samples of items you don't have! However, I was able to phone Vanessa Ospina and received excellent service. She contacted the manufacturers, obtained a quote and then ordered the tiles for me which were delivered the next day.”

Posted 2 years ago

“The carpet tiles were delivered quickly and came in good order. Much appreciated. A Lang”

Posted 2 years ago

“Some problems with initial order but it was turned around swiftly and effiicientl by the company,”

Posted 2 years ago

“Terrible service. Ordered the incorrect item but was told even though I hadn’t received this item yet there was a 30% handling fee! The flooring was over £1300 so I just refused to Accept the delivery and crawled the money back from PayPal! And the customer service was shocking! No help at all.”

Posted 2 years ago

“DCTUK have a good selection of flooring to suit all needs. Their prices are very competitive and provide samples of any product you are interested in. The lead times vary because of where the products are coming from, e.g. Britain or abroad. I had an issue with the quality of finish on my carpet tiles, to me a poor quality control by producer. However, because I had to rectify issues as I went along, I did not have photos of issues, so customer services said that the distribution team would contact me.. no contact yet! I have used DCTUK in the past with no problems and would use again. I would just make sure to get photos of any issues as I find them.”

Posted 2 years ago

“The process from reviewing the information on your website and obtaining samples, to ordering the tiles and delivery was quick and efficient. Communication was excellent with the tiles being delivered on the date advised. Regarding delivery, the driver was very helpful.”

Posted 2 years ago

Thanks for your review David! We're glad you had a great shopping experience and we hope you're loving your products👍🏻🥰

Posted 2 years ago

“Good quality tiles for the price paid. Quick delivery as well.”

Posted 2 years ago

“Clear ordering process. Got what we wanted - just in time for the kitchen fitters! Thanks to Ross for his help.”

Posted 2 years ago

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DCTUK is rated 4.7 based on 3,251 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.