DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

4.7 Rating 3,684 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

Write Your review

Tell us how DCTUK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer care”

Helpful Report

Posted 2 years ago

“No longer required, change of mind. Thank you”

Helpful Report

Posted 2 years ago

“The sample was sent out quickly and after ordering the order was delivered quickly. Unfortunately, the delivery of the order could have been better. The cardboard boxes were over packed and not strong enough.”

Helpful Report

Posted 2 years ago

“Very helpful staff and quick delivery of the tiles”

Helpful Report

Posted 2 years ago

“The sample arrived quickly but there was only one colour and quite a large piece. I wanted a range of colours as many as possible and only needed a small sample of each. So good service but not quite as instructed. best Mary”

Helpful Report

Posted 2 years ago

“After waiting some time for the samples (Thanks to Royal Mail) great selection of carpets to choose from. Order in and carpet on the way.”

Helpful Report

Posted 2 years ago

“Very helpful on phone but 2nd batch of samples not arrived after 9/10 days”

Helpful Report

Posted 2 years ago

“Easy web site to use, lots of variety to choose from and quick delivery of samples. These were followed up with an email asking if I needed further help. Also found out that dctuk no longer fits residential properties. Unfortunately, the samples in reality did not do the job we wanted.”

Helpful Report

Posted 2 years ago

“good quality for a good price!”

Helpful Report

Posted 2 years ago

“Easy to use site, quick and efficient delivery, however, the colours of the tiles were rather different to the images advertised.”

Helpful Report

Posted 2 years ago

“my samples not yet received”

Helpful Report

Posted 2 years ago

“Had a good range of product, delivery not as quick as I would have wished and delayed by a further day nearer the original given delivery date. Product arrived in good order and delivered in time window advised. Tried to use fitting service only to be told only available on 100 square meters plus, in other words commercial premises. Should make that clearer as filling in service request form and providing requested photos a complete waste of my time.”

Helpful Report

Posted 2 years ago

Hi Brian, thanks for this feedback, it's a fair point and we will make it clearer on the website.

Posted 2 years ago

“Easy to get a sample and make an order. The colour of the planks wasn't the same shade as the sample but fortunately acceptable. Planks are good quality and just what I needed.”

Helpful Report

Posted 2 years ago

“The service hasn't been too bad but I had toring up to check on my order as it had been a while without hearing anything.when I got through the order hadn't been processed they said it was because it had been left in my basket a while and yet they'd already taken the money out and sent me an email saying thankyou for my order.so I'm still waiting it's due to be delivered on Friday”

Helpful Report

Posted 2 years ago

“They are great tiles and easy to lay. There were a few small flaws in several of the tiles, fortunately these were not used due to trimming them for different areas of the room. But a good service and they look as we wanted them too. We found that you should not leave the bonds on the packaging as they damage the four edges of the tiles.”

Helpful Report

Posted 2 years ago

“Good customer service had a small problem with a carpet tile fixed /replaced in 24hrs thanks very much the service is appreciated”

Helpful Report

Posted 2 years ago

“Very accurate description, efficient service, quality and an excellent value product. We will certainly be purchasing from DCT again. Thank you.”

Helpful Report

Posted 2 years ago

“great quality carpet tiles with quick delivery It takes a lot for me to give 5 stars so 4 is good”

Helpful Report

Posted 2 years ago

“Very pleased with the ties. Emily Davies very helpful regarding delay in receiving tile samples.”

Helpful Report

Posted 3 years ago

“Very good service and competitive prices. Better information including the directional nature of some titles which can affect the quantity needed. The current instructions are not that clear for self lay and it is not obvious there are any as they can be hidden amongst the tiles.”

Helpful Report

Posted 3 years ago

DCTUK is rated 4.7 based on 3,684 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.