DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.75

4.8 Rating 3,824 Reviews

94 %

of reviewers recommend DCTUK

4.8

Based on 3,824 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpfull sales staff”

Helpful Report

Posted 8 years ago

Hi Patricia, Thank you for the lovely review, we are very happy you are pleased. I have passed on your kind words on to the team and if you need any flooring in future please do not hesitate to contact us :) Thank you again, Rachel

Posted 8 years ago

“Excellent quality, lovely colour, easy to install - and very fast delivery. On top of that, the keenest price around for carpet tiles as good as these.”

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Posted 8 years ago

Hi There, We are made up you are pleased with the service and goods, thank you for the great review! Kind Regards, Rachel

Posted 8 years ago

“Excellent product and service - very good value”

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Posted 8 years ago

Hi Hilary, Thank you so much for the fantastic review! We are pleased you are happy with the goods and service. If you need any help with flooring in future please do not hesitate to contact us. Thanks again, Rachel

Posted 8 years ago

“They were so friendly and helpful. I received the carpet samples the day after ordering them and was able to discuss other options over the phone. The tiles were on special offer online so they refunded the difference straight away. The delivery arrived exactly on time and I even had options for the day and time for the delivery. They have a huge selection of carpets and are knowledgable. I'm so pleased that everything went well. I'd recommend them every Time!”

Helpful Report

Posted 8 years ago

Hi Jackie, Thank you for the lovely review, we are very happy you are pleased. I have passed on your kind words to Nichola and if you need any flooring in future please do not hesitate to contact us :) Thank you again, Rachel

Posted 8 years ago

“Delayed delivery. Returns process very difficult, had to keep chasing for an update then the person went on annual leave and did not pass the case on...”

Helpful Report

Posted 8 years ago

Hi Tony, Please accept our apologises, we always aim to provide the best service we can to our customers. Kind Regards - Rachel

Posted 8 years ago

“Great price, good selection of colours, simple to use website, fast and (almost) faultless delivery - one package arrived the day after the first three”

Helpful Report

Posted 8 years ago

Hi Garry, Thank you so much for the fantastic review! We are pleased you are happy with the goods and service. (Sorry one package was a day late!) If you need any help with flooring in future please do not hesitate to contact us. Thanks again, Rachel

Posted 8 years ago

“Pleased with product Always kept up to date with dispatch info etc but completely let down by the courier Promised delivery on Friday notified at 1900 Friday delivery changed to Monday As carpet fitter arranged for Saturday morning not pleased But after 10 Days or so they were fitted and pleased with the tiles”

Helpful Report

Posted 8 years ago

Hi There, Thank you for your review. Please accept our apologises for the let down by our courier, we always aim to provide the best service we possible can. Kind Regard - Rachel

Posted 8 years ago

“They couldn't have made it easier, and the best price anywhere.”

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Posted 8 years ago

Hi Camille Thank you for the lovely review, we are very happy you are pleased. If you need any flooring in future please do not hesitate to contact us :) Thank you again, Rachel

Posted 8 years ago

“We ordered our chosen carpet tile samples which turned up, and what a great idea, and we ordered our choice and were sent the wrong ones at first by mistake, DCTUK were straight on it no questions asked brilliant customer service, the correct ones arrived and I refurbished the office space and laid the carpet tiles this weekend just gone and they were fantastic tiles, very light but heavy duty and easy to trim and a lovely quality so well done DCTUK!!”

Helpful Report

Posted 8 years ago

Hi Ken, Thank you so much for the fantastic review! We are pleased you are happy with the goods and service. If you need any help with flooring in future please do not hesitate to contact us. Thanks again, Rachel

Posted 8 years ago

“Communication really good, and did help to get floor fitted when it was needed”

Helpful Report

Posted 8 years ago

Hi Kate, Thank you for your review, we are please you are happy with how we communicate with our customers, we always aim to help as much as we can. Once again thank you - Rachel

Posted 8 years ago

“Tiles as stated in description, colour as stated, value for money, used your own brand tile glue which was efficient, arrived on time.”

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Posted 8 years ago

HI There, Thank you for taking the time to leave us a review. Super pleased to hear your were satisfied with the products and services! Rachel

Posted 8 years ago

“great service, nice people to speak to on the phone, and rapid delivery, all with a good product and price.”

Helpful Report

Posted 8 years ago

Hi Paul Thank you for the lovely review, we are very happy you are pleased. I have passed on your kind words to the team and if you need any flooring in future please do not hesitate to contact us :) Thank you again, Rachel

Posted 8 years ago

“Fast and efficient service. Samples came by return. Main order arrived within 48 hours of ordering. Easy to lay. Pleased with the result.”

Helpful Report

Posted 8 years ago

Hi Stephen, Thank you so much for the fantastic review! We are pleased you are happy with the goods and service. If you need any help with flooring in future please do not hesitate to contact us. Thanks again, Rachel

Posted 8 years ago

“Very happy with the Heuga tiles we have fitted to our kitchen floor. This is the third time we have used carpet tiles to cover are kitchen floor area and we have always used Heuga. The quality is exceptional. Best ones on the market in my opinion! Only one minor complaint to consider was the packaging of the tiles themselves. They did arrive undamaged, but could have easily not been. I have attached a few photos for your reference. Maybe you need to have a word with your courier?”

Helpful Report

Posted 8 years ago

Hi Ian, Thank you for your review, we are glad to hear you are happy with the quality of the tiles. We can only apologise for the sate the outer packing, and we will be having a word with our courier to make sure this dosn't happen again. Kind Regards - Rachel

Posted 8 years ago

“Excellent website, products and service. I couldn't have asked for better.”

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Posted 8 years ago

Hi Annette, Thank you so much for the fantastic review! We are pleased you are happy with the website, goods and service, always puts a smile on our faces to know we have another happy customer. Thank you again - Rachel

Posted 8 years ago

“I was very pleased with the quick response from receiving a sample tile to receiving our order, although you were a couple of days late with the delivery, you kept us in touch and informed us of the review date and time of delivery by email. I would strongly recommend this company.”

Helpful Report

Posted 8 years ago

Hi There, Thank you for your wonderful review. Chuffed to hear you were so pleased with our products and services. - Rachel

Posted 8 years ago

“Easy to order - Delivered as stated - Excellent product.”

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Posted 8 years ago

Hi David, Thank you so much for the fantastic review! We are pleased you are happy with the goods and service. If you need any help with flooring in future please do not hesitate to contact us. Thanks again, Rachel

Posted 8 years ago

“prompt service very good product and very helpful would recommended”

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Posted 8 years ago

Hi Lorraine, Thank you so much for the fantastic review! We are pleased you are happy with the goods and service. If you need any help with flooring in future please do not hesitate to contact us. Thanks again, Rachel

Posted 8 years ago

“Fast delivery, spray adhesive was correct for the number of tiles laid. Carpet tile quality was excellent too. If I win prize draw would like to complete a bigger room.”

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Posted 8 years ago

HI Roseanna, Thank you so much for the fantastic review! We are pleased you are happy with the goods and service. If you need any help with flooring in future please do not hesitate to contact us. Thanks again - Rachel

Posted 8 years ago

“Good service, helpful staff.”

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Posted 8 years ago

Hi Eddie, Thank you for your review, our staff always aims to be the most helpful they can. Thank you again :) - Rachel

Posted 8 years ago

DCTUK is rated 4.8 based on 3,824 reviews