DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

4.7 Rating 3,705 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the service was. very good and Vanessa was very helpful”

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Posted 5 years ago

“I did not receive sample , I even after telephoning”

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Posted 5 years ago

Hi Karan sorry to hear this. The samples should have arrived from the Netherlands but clearly the manufacturer has let us down. If you still require these samples please let us know and we will ensure they are sent by courier to you by FedEx. Thanks, Jon.

Posted 5 years ago

“Fast delivery of samples. Thank you”

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Posted 5 years ago

“Website very easy to use and samples I requested were delivered next day. Have since placed an order.”

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Posted 5 years ago

“The best carpet tiles I have found looks like carpet not tiles”

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Posted 5 years ago

“Quick delivery”

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Posted 5 years ago

“Ordered a range of samples for my parents bedroom. All arrived very quickly and well packaged. Tiles now ordered. Sadly the colour we require is out of stock but communication about this has been good.”

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Posted 5 years ago

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Posted 5 years ago

“All samples received with thanks. I am awaiting work to be done on the property before making a purchase.”

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Posted 5 years ago

“Very helpful, received the sample by post. Thank-you.”

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Posted 5 years ago

“great service, knowledgable staff, swift delivery, great company”

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Posted 5 years ago

“Super quick service.”

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Posted 5 years ago

“Fabulous service and the usual high quality product.”

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Posted 5 years ago

“Excellent service will be going to order goods soon”

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Posted 5 years ago

“prompt delivery of samples. chose miliken product, a little disappointed about long lead time”

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Posted 5 years ago

“Heather has been very helpful while I've been looking at various designs and materials. Pleasant service and responsive”

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Posted 5 years ago

“Very friendly and professional”

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Posted 5 years ago

“The website was very easy to use , and the samples arrived really quickly.We were very impressed with the quality.we have instructed our kitchen fitter to order our choice.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“After asking for samples and waiting over a week for them to arrive, we made an order, after 2 days we were called to say the website had an error by asking per tile instead of per box, so we were asked to pay more, I didn't think we should as it is an error on their end, but my wife paid it. Only then to have another phone call another 2 days later telling us our order was out of stock and will take 2 weeks, we said ok, then got another call day later saying it would take 4 weeks! We cancelled the order, my wife had to call them nearly a week later to prompt for our refund, which happened then the next day.”

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Posted 5 years ago

Hi Steve thanks for your review and sorry for the issues you've had. We actually totally agree with you, the wait was too long - mainly because they were shipped in from Belgium. We've now decided to stock the collection you ordered because of it's popularity so if you order with us again you can expect next day delivery. Thanks again for bringing this problem to our attention. Regards, Jon - DCTUK Management team.

Posted 5 years ago

DCTUK is rated 4.7 based on 3,705 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.