DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

4.7 Rating 3,775 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,775 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

Write Your review

Tell us how DCTUK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would highly recommend DCTUK. Fantastic service. Steve and Lewis were so helpful and professional. Our tiles were delivered the next day as promised. Well done DCTUK.”

Helpful Report

Posted 3 years ago

“Great service and product”

Helpful Report

Posted 3 years ago

“Good customer service had a small problem with a carpet tile fixed /replaced in 24hrs thanks very much the service is appreciated”

Helpful Report

Posted 3 years ago

“Excellent service,fast delivery and lovely product.”

Helpful Report

Posted 3 years ago

“Very accurate description, efficient service, quality and an excellent value product. We will certainly be purchasing from DCT again. Thank you.”

Helpful Report

Posted 3 years ago

“The carpet tiles were great.”

Helpful Report

Posted 3 years ago

“It arrived in time and good quality”

Helpful Report

Posted 3 years ago

“great quality carpet tiles with quick delivery It takes a lot for me to give 5 stars so 4 is good”

Helpful Report

Posted 3 years ago

“Great delivery, Lovely product. Speaking to customer support very good indeed. Rose”

Helpful Report

Posted 3 years ago

“Very helpful team and quick delivery big thank you to Lewis.T made the whole process very easy.”

Helpful Report

Posted 3 years ago

“Tiles are very good for price , but I wasn’t pleased with delivery date keep being changed. Although tbf Ross did keep me in the loop”

Helpful Report

Posted 3 years ago

“Excellent speddy service”

Helpful Report

Posted 3 years ago

“Had to pay a 30% restocking fee for tiles we incorrectly ordered and cancelled before delivery. We will definitely not use this company again or refer them, especially after finding the same floor tiles 30% cheaper with another supplier. A very expensive mistake on our part.”

Helpful Report

Posted 3 years ago

Hi Simon, we're always sorry to receive a negative review however we make no money with the restocking charge. It is a charge that is passed to us from the manufacturer for collecting and restocking the products back into their factory. We do have this clearly in our terms and conditions for businesses. And we would always recommend requesting free samples before placing an order so that you don't end up changing your mind on receipt of the order. Regards, Jon

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“Competitive prices and quick delivery”

Helpful Report

Posted 3 years ago

“Product was great (carpet tiles and spray adhesive). Delivery was fast and professional. No complaints at all. Thank you DCTUK!”

Helpful Report

Posted 3 years ago

“Carpet tiles delayed due to not having enough in stock to complete order, but regular updates received from company and order received as per revised estimated time frame. Great customer service from Ross Smith and refund of shipping costs given for delay in receipt. Have used this company 3 or 4 times now and would have no hesitation in highly recommending these people.”

Helpful Report

Posted 3 years ago

“I love the carpet tiles, they are perfect.”

Helpful Report

Posted 3 years ago

“Poor service. My order was the wrong size, it was delivered by one of the well known couriers without any protection and just rolled up with sticky tape. Given that it was less than 2msq that just isn’t good enough. The worst bit of all, I contacted customer services immediately about the wrong size and I have never had a reply. Don’t waste your time or money. Their delivery charges are massive too.”

Helpful Report

Posted 3 years ago

Hi, we're sorry that you feel your experience has not been great. I have checked with our team and we have had no contact from you that anything was wrong. So please contact us first if you experience an issue and we will always resolve it straight away. We can confirm however that you ordered 1m2 of Nouveau entrance matting and you had 1m2 delivered, so there was no shortage. Some people do get confused however that because this is a 2m wide roll, to get 1m2 we would deliver to you 2m x 0.5 m. So perhaps you thought you were getting 1m linear length? If so contact us and we can arrange for an additional order to be sent and we will waive the shipping fee. Thanks Jon

Posted 3 years ago

“Ordered flooring arrived very quickly good service”

Helpful Report

Posted 3 years ago

DCTUK is rated 4.7 based on 3,775 reviews