DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

4.7 Rating 3,781 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,781 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always very speedy delivery and high quality goods”

Helpful Report

Posted 6 years ago

“I have been dealing with Rob who is very helpful and gives sensible advice when asked. really like dealing with this company.”

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Posted 6 years ago

“DCTUK are my go to guys for all my commercial carpet works, very efficient and easy people to deal with”

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Posted 6 years ago

“I am awaiting delivery of my order but I have been SO impressed with dctuk and the service they have given me. Following requesting samples, I received a telephone follow-up confirming receipt of my request and advising that I would be given a 10% discount. I have only placed a small order (for my bathroom) but have had 2 separate advices on delivery - only a few days. If other companies offered similar standards of service, life would be easier!”

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Posted 6 years ago

“found this company online, loved the easy to navigate website, and very easy to use sizing tool, will recommend to friends”

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Posted 6 years ago

“Product arrived with over half the pack damaged. When i complained i was told unless they can take the whole pack back they cant replace or refund but theyll check with supplier. Ive heard nothing back. My partner is terminally ill with cancer having been given 3 months to live, and the floor fitter we'd booked had to use what he could by making lots of cuts the day he was booked in, so as to allow my partner to safely use our bathroom or we'd be charged twice if he had to return to do the job. Very poor product and even worse customer service!”

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Posted 6 years ago

Hi Stacey, I have just left a message for you to have a chat regarding this. I am so sorry that you have had this bad experience with DCT UK. We have to collect the damaged product before we can refund or replace the product I am afraid. Again I do apologise and if you would like to give me a call to discuss this then my name is Kerry on 0345 322 3519.

Posted 6 years ago

“Excellent service throughout. The order was placed online and inadvertently I placed the order twice,I phoned DCTUK who immediately cancelled one of the orders and initiated a refund. The order arrived very promptly and we were kept updated throughout. Everything well packed. A great company to deal with.”

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Posted 6 years ago

“Hello, I have nothing but good things to say about DCTUK. Product was great, and service was much better than i'm used to here in Finland. Big thnaks to Heather Davis, for great customer service.”

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Posted 6 years ago

“As before - prompt emails to acknowledge order and give details of delivery. Tiles as advertised and very suitable for our purpose. Delivery even quicker than first indicated. A total, very satisfactory purchase with no problems whatsoever!! Thank you.”

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Posted 6 years ago

“Came when said very pleased with carpet tiles for our dinning room hope to do my lounge they are lovely to walk on easy to lay feel warm to your feet”

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Posted 6 years ago

“My order for carpet tiles arrived exactly on the day I was advised, despite having to be ordered from Belgium. Communication was perfect. Great service from a good, friendly company.”

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Posted 6 years ago

“Samples made it easier to decide on the right product. Click vinyl is my preferred flooring for bathrooms. Delivered promptly as promised. I haven’t installed the planks yet (major bathroom refit in progress) but no qualms about the product.”

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Posted 6 years ago

“Always happy to help, good quality and fast delivery.”

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Posted 6 years ago

“Really happy with DCTUL products and pricing, have save over 50% on my normal supplier, turn around time was good and love all the free samples”

DCTUK 5 star review on 6th November 2019

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Posted 6 years ago

“Excellent efficient service”

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Posted 6 years ago

“Samples were sent straight away to enable me to make the right choice, once ordered the tiles, tape and edging strips came almost by return, brilliant!”

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Posted 6 years ago

“I bought Cosy Toes tiles in Misty (grey). Delivery was quick and the delivery window was 1 hour - not the usual 1/2 day. The tiles look lovely and I will be ordering more as I update each of my rooms. It was a pleasure dealing with Rob Griffiths as he handled my quote and subsequent order. I will definitely use Rob in the future.”

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Posted 6 years ago

“Really helpful, fast delivery. Fantastic service, thank you!”

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Posted 6 years ago

“Great service from DCTUK! Would recommend to others. Samples arrived speedily and kept well informed about the subsequent delivery. I found all of the DCTUK agents extremely helpful and polite leading up to my order, both online and on the phone. Many thanks to all”

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Posted 6 years ago

“I have been using DCT for several years now and I am always impressed with their friendly attitude, immediate assistance and consideration for the clients needs. And the carpet tiles are good too”

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Posted 6 years ago

DCTUK is rated 4.7 based on 3,781 reviews