DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.75

4.8 Rating 3,902 Reviews

94 %

of reviewers recommend DCTUK

4.8

Based on 3,902 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived with over half the pack damaged. When i complained i was told unless they can take the whole pack back they cant replace or refund but theyll check with supplier. Ive heard nothing back. My partner is terminally ill with cancer having been given 3 months to live, and the floor fitter we'd booked had to use what he could by making lots of cuts the day he was booked in, so as to allow my partner to safely use our bathroom or we'd be charged twice if he had to return to do the job. Very poor product and even worse customer service!”

Helpful Report

Posted 6 years ago

Hi Stacey, I have just left a message for you to have a chat regarding this. I am so sorry that you have had this bad experience with DCT UK. We have to collect the damaged product before we can refund or replace the product I am afraid. Again I do apologise and if you would like to give me a call to discuss this then my name is Kerry on 0345 322 3519.

Posted 6 years ago

“I trailed some carpets they weren’t for me, the thing that’s most put me off ever using you is the fact to this day you’re still calling me constantly trying to sell a product and constant emails... ita really bad customer service it’s as if you’re a company who enjoy pressure selling.”

Helpful Report

Posted 6 years ago

Hi Dom, sorry to hear that you weren't happy with us calling you. We honestly don't pressure sell, we just call our customers who order samples to make sure the sample arrived and to see if we help at all. We'll make sure you don't get any more calls now we know you're not interested. Cheers Jon

Posted 6 years ago

“Sent them a contact enquiry form. no response. Emailed them 3 times. online chat twice. Still no quote. Their competitior emailed back with 30 minutes with quote. Shocking service.”

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Posted 7 years ago

“Delivered spray glue but no tiles.”

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Posted 7 years ago

“I have called the DCTUK and the courier to find the tiles that never arrived but I paid for and they haven’t even bothered to update me. I wouldn’t use again.”

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Posted 7 years ago

“I cannot understand why I was told that my order should be delivered within 3 to 5 working days if this was not the case.on querying non delivery, I was informed that sometimes tiles have to be ordered in from Belgium and this can take 4 weeks or so.I was also told that someone had sent me an email notifying me of this update but I have not received such an email.”

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Posted 7 years ago

“Unfortunately I have not received the samples?”

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Posted 7 years ago

“Did not receive it”

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Posted 7 years ago

“Never received sample”

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Posted 7 years ago

“Sample never received Shopped somewhere else”

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Posted 7 years ago

“Never received any samples”

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Posted 7 years ago

Hi Sarah we're really sorry to hear this. We have requested the samples get sent out again. Please let us know if they don't arrive. Thanks, Jon

Posted 7 years ago

“Had 4 boxes delivered all 4 were wet and boxes looked liked they had been thrown down the road”

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Posted 7 years ago

“Still waiting for my order to be delivered. promised it would be delivered today. Can you please expedite for me it would be appreciated if someone could follow up o this on my behalf Thank you Mike Lowther”

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Posted 7 years ago

“never ever use again”

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Posted 7 years ago

“Ordered incorrect colour carpet tiles as image wasn't accurate online then to be told I would have to pay £15 for collection and would receive a refund. Fine, then get radio silence. Email sent on 22 Aug then tried chasing 29 Aug then again today 7 sept.”

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Posted 7 years ago

“Ordered 132 carpet tiles, 120 delivered. I was informed I would be called by the person who packed the order but didn’t hear back.”

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Posted 7 years ago

“Driver delivering the mat had a stinking attitude because he couldn't get right to my doorstep, he had to carry a 2 metre mat round the corner to my premises. Strangely, a flatbed lorry with a crane on it delivering wood the previous day, managed to get to my doorstep. I expected "2m square" to be 2 metres by 2 metres. Nope. I got 2 metres by 110cm. Nothing "square" about that. Patronising and unhelpful customer service from Ross via emails. Absolutely no offer of a solution at all to my problem. A waste of £57. From misleading website listings to attitude and zero help. One of the worst ALL ROUND customer experiences I've ever had. You need a review option for NO Stars. I have since purchased 2m x 2m from elsewhere, from a nice and clear website, delivered to my doorstep by a friendly driver.”

Helpful Report

Posted 7 years ago

Hi Marcos I'm very sorry that you had a bad experience when ordering your matting. I have read the email correspondence between yourself and our customer service team and they were right in the instructions they gave you in relation to the measurements that you ordered. I found no evidence that they were unhelpful, but they were simply trying to help you understand how you had ended up with the size that you did. But I do understand that the website could be made clearer in relation to how to buy this product, and I am going to ensure this happens. Thank you for bringing this to our attention so other customers can benefit. In relation to the driver delivering the order, we do rely on our national delivery partners to provide a good service and I apologise that on this occasion it fell well below our high standards. We will of course pass your feedback back to the relevant transport company and ensure they speak to the driver. Regards Jon Techilovsky Marketing Manager

Posted 7 years ago

“Pretty poor...more than half the tiles supplied were incorrect colour!”

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Posted 8 years ago

“No delivery within the agreed timescale (Friday latest last week!). Our project is now in delay. You said that there were 1000 in stock You have been paid and failed to deliver. We have received 4 tiles at a cost of over £100 each! What use is 4 tiles when we ordered 80?”

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Posted 8 years ago

Hi Keith we're really sorry about the wrong quantity being delivered. We did successfully process your order for the correct amount but Interface made a mistake and delivered the wrong amount. There are enough tiles in stock and they will be with you tomorrow. Regards, Jon

Posted 8 years ago

“Been waiting for my product for a long time. Still not received it. Had numerous text messages with delivery dates but none materialed. I understand delivery was delayed due the snow. However, We had 2 days of snow, but delivery been delayed by more than 7 days. Why that long ?? Not happy really”

Helpful Report

Posted 8 years ago

Hi Saeed, we're really sorry you've experienced a delay with your order. We use DPD as a courier and usually they are very good at delivery on time. However on this occasion they have experienced a big delay due to the snow. As you say this should not cause such a long delay as you have experienced and we will be making DPD aware of this poor level of service. We are doing everything to expedite your delivery and have promised your delivery will be with you today before 12pm.

Posted 8 years ago

DCTUK is rated 4.8 based on 3,902 reviews