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DCTUK Reviews

4.7 Rating 3,256 Reviews

93 %

of reviewers recommend DCTUK

Company Reviews

Product Reviews

4.7

Based on 3,256 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 17th March 2024

DCTUK 5 star review on 12th February 2024

DCTUK 5 star review on 9th February 2024

DCTUK 5 star review on 4th February 2024

DCTUK 5 star review on 24th November 2023

DCTUK 5 star review on 19th October 2023

DCTUK 5 star review on 17th October 2023

245

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice people, products are good prices but AVOID. We're in a seemingly unending saga with the fitters they subcontract to. Save yourself grief and find someone local to supply & fit.”

Posted 2 years ago

“Not delivered yet”

Posted 2 years ago

“I bought £1500 worth of floor tiles and provisionally ordered a £50 adhesive. I called and asked for confirmation that I had ordered the correct adhesive and was encouraged to upgrade to a £90 tub. When we used the adhesive, it did not dry. When I queried this with dctuk I was told that it was the correct adhesive but my floor was wrong. I didn't need to change the adhesive, I need to change my floor. When I asked for a refund on the adhesive to mitigate my costs I was asked if I had the advice in writing... Do NOT trust anyone from DCTUK to give good advice nor take responsibility for bad advice. Useless and dishonest.”

Posted 2 years ago

Hi Derek, I have listened to the calls you made with our sales advisor and I think the impression you give in your review is not a fair summary of events but I do understand your frustration at what has occurred. Our advisor did spend quite a lot of time with you on multiple calls ensuring you were sold the correct floor, with the correct adhesive and with the right stair nosings. The adhesive was not upgraded because it is a more expensive product but because it's the recommended adhesive for the type of flooring that you purchased. The problem that has arisen is that you didn't mention that your subfloor was a painted wooden subfloor and our advisor didn't check this with you either. This is really unfortunate and it's rare for someone to have a painted wooden subfloor, because in most conditions this adhesive would have been perfect for the job. We will ensure this question is asked in future and thank you for bringing it to our attention via this review. Regarding the refund - I think it's a reasonable request from yourself and if this has not already been done then contact me on jon@dctuk.com and I will ensure this is refunded back to you. We are putting new procedures in place to ensure that reasonable requests like this are processed in cases like this. On this point we got it wrong and we apologise for this. I'm sorry this has not been a good experience for you and hope that you do return in the future when we can change your mind. I will ensure you get a substantial discount on your next order, just email me direct. Regards Jon Techilovsky Business Development Manager

Posted 2 years ago

“After a lengthy ordering process, goods delivered are the wrong ones. Need 4mm Luvanto click to replace damaged ones already fitted, but for some reason ended up with 5mm and they don't click together. Very disappointed because I can't use them.”

Posted 2 years ago

Hi Beryl really sorry to hear this, it is a bit confusing as you were sold Luvanto Click Plus which is the new replacement for Luvanto Click. However if you contact our team on 0345 222 1544 we will replace them for the right ones if they have them in stock. If not we will provide a full refund. Apologies this did not go smoothly for you. Thanks, Jon Techilovsky Business Development Manager

Posted 2 years ago

“Having to purchase more tiles to replace damaged tiles supplied and fitted by DCTUK!”

Posted 2 years ago

“Be prepared to be bombarded with emails and junk for the rest of your life once you buy an item from these guys. They don't leave you alone.”

Posted 2 years ago

Hi Hesham, we email out offers and giveaways because we know a lot of our customers love this. But you can unsubscribe at any time. Have a great evening! From, Jon.

Posted 2 years ago

“Would NEVER use DCTUK again our delivery was short no help on this and no resolution poor poor customer service”

Posted 2 years ago

“Sold flooring that I was told was compatible and was not. I called and sent pictures to rectify the problem I never had a reply.”

Posted 2 years ago

Hi Barry, I have listened back to the original call when you placed the order and although our advisor did tell you that you were ordering "Luvanto Click Plus" which was different to your previous order of "Luvanto Click", she didn't make it clear enough that these would not be compatible. I agree with you that we should have been clearer in this. And I apologise that this has not been rectified so far. Our Dispatch Manager says he has tried to contact you to arrange collection of these products and a full refund. If you can't find that email please email me at jon@dctuk.com and I will arrange this. Thanks so much for being honest in your review, we learn from this and improve from this. Just sorry your experience was not a good one this time. Regards, Jon Techilovsky Business Development Manager

Posted 2 years ago

“A horrendous traumatising experience of damage to property, carpets not laid properly and the situation still not rectified weeks later. Don't use these guys to fit your carpets or you may seriously live to regret it. Use a local contractor you know. The 'proffessional' fitting service by 'superheroes' thier website describes is very different in reality.”

Posted 2 years ago

Hi Michael, as customer service is our number 1 priority - this wasn't a nice review to read, and is rare to see among our reviews. We're keen to listen and learn from our reviews. But having looked into your project, we honestly feel like this is a unjust and unfair review. There was only one main issue that you were unhappy with, and that was our fitter taking it upon himself to help you by removing the radiator covers, fitting the carpet tiles underneath, shaving the radiator covers at the bottom, and replacing to improve the finish of your installation. This was done to help you and was not part of our quote, but our fitter wanted to help. We understand you were not happy with the quality of the craftsmanship with the refit of the radiator covers and as soon as you made us aware of this we refunded you for the cost of the radiator covers so you could replace them. We did this without quibble or delay. With regards to the snaggings (that occur on any project this size) we emailed you to arrange a fitter to return at your convenience and you replied that you were on holiday. Since then we have not received a response to when you would like the fitter to return. When you do reply we will be happy to finish off the minor snags that are left to fix. I am posting this reply publicly so that other potential customers will not be put off by your review because as I'm sure you will agree - when it comes to reviews - the devil is in the detail. We hope that after the fitter has returned and finished the minor bits left to do, you will be entirely happy with the finished project. Regards Jon Techilovsky Business Development Manager

Posted 2 years ago

“You have sent me a feedback form asking about dctuk and i simply can't remembr what dctuk is. Your logo does not have a tag line under it to remind me, so massive fail on your side. who are you? In case you haven't noticed, life is super fast and complicated these days, i can't remember who you are just from those initials, i deal with multiple businesses on a daily basis.”

Posted 2 years ago

“Samples never arrived. They sent me a message and I said I hadn’t received them. They said they’d send them again and still nothing turned up. So order off of UK Flooring instead. If they can’t get a sample to you, can’t imagine their order service is any better.”

Posted 2 years ago

“I found staff to be helpful and friendly and the sample arrived quickly. I then realised that you were pretending to have a sale and the item is obtainable elsewhere at the same price. Also your staff are clearly instructed to "hard sell" so I was then bombarded with phone calls and emails. I will therefore make sure to have no further dealings with DCTUK because I do not like such aggressive attitudes which come from the senior management.”

Posted 2 years ago

Hi Stephanie glad the sample got to you quickly. Sorry you didn't like our customer care. I have checked our phone logs and we only called you once to check the sample had arrived. You didn't pick up. We don't hard sell to anyone, we give expert advice when it is asked of us. Perhaps I could ask you to review these comments and perhaps change it to a more honest reflection of your experience with us. Regards Jon

Posted 2 years ago

“A while after processing my order I was informed by a warehouse person that I would incur an extra £30 "cutting fee". There was no menion of this on the website or order details. What other company slaps on a spurious extra fee after processing an order? After calling some competitors and finding they did not charge such a fee, I challenged this and the fee was waived. Then my order was apparently "lost" and after chasing several times it was eventually delivered. The lost delivery meant I had to delay a tenant costing me money. Not a good experience.”

Posted 2 years ago

“Never arrived, ordered twice and no response to my email to chase where my sample was.”

Posted 2 years ago

“Conflicting emails from different people. When chased by phone no promised response. Bought elsewhere.”

Posted 2 years ago

“I ordered my samples on a Saturday but almost a week later (Fridayp.m.) I am told that it will be another two or three working days. The website is very misleading.”

Posted 2 years ago

“i have never received the sample. apparently i have had two samples sent out. i do actually get deliveries to my house, but never ever gt your flooring”

Posted 2 years ago

“Delivery didn’t arrive after waiting all day. Finally arrived 5 days late. Promised chocolates as an apology but they never arrived either. Very poor”

Posted 2 years ago

“When I purchased my order online they emailed me and told me it would take 3-4 working days. Then 3-4 working days later they emailed me again saying they would ring me to arrange a delivery in 5 working days. So 5 working days later Still having no phone call or delivery turn up I called them , then they told me my flooring was out of stock. Very unprofessional and still haven’t received my refund yet, will not use this company again.”

Posted 2 years ago

“I contacted them by email which bounced back. Emailed again but had no response - basically really poor and now feel I shouldn't have used this company as they can't be trusted. Bought flooring Order 628430 and clearly states non slip / slip resistant - well it's not! My next step is to write a formal letter of complaint and then legal action as the flooring is not fit for purpose.”

Posted 3 years ago

Hi Steve, we have checked our inbox and have not received any emails from you and there are no system problems with our emails. Please make sure you are emailing sales@dctuk.com. You can also contact us via livechat or phone. Our phone lines are open Mon-Fri 8.30am to 5.30pm. Secondly the product you purchased was Luvanto Click LVT. This is slip resistant and has been tested under BS7976-2:2002 (wet pendulum test) and has a rating of 62 in dry conditions and 50 in wet conditions. Anything over 36+ has a PTV value that is rated as low slip potential. With the above information now to hand perhaps you might like to revise this review.

Posted 3 years ago

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DCTUK is rated 4.7 based on 3,256 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.