DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

4.7 Rating 3,687 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were trying to decide between laminate and carpet tiles. In the end we decided on laminate. However, I was really very pleased with the carpet tile samples we received and the speed at which they arrived. If I am after carpet tiles in the future I will definitely come to DCTUK again.”

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Posted 4 years ago

“Delivery didn’t arrive after waiting all day. Finally arrived 5 days late. Promised chocolates as an apology but they never arrived either. Very poor”

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Posted 4 years ago

“Great prices, call centre staff a bit too pushy and persistent, kept calling asking if / when I was ordering. I did order as it was the best price, fantastic quality LG hausy flooring. There is no need to keep calling as the persistent calls were not what made me purchase it was the price. If the price could have been matched else where there is a good chance I’d of bought else where because of the over the top calling.”

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Posted 4 years ago

“Brilliant, great follow up. Will be sending in my order soon”

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Posted 4 years ago

“Helpful in time all good”

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Posted 4 years ago

“I had some questions after my delivery and contacted your company and spoke with i think Vanessa who was extremely helpful in answering my questions”

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Posted 4 years ago

“Carpet is good, but the state of the boxes they were in looks like they came from a trash compartment”

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Posted 4 years ago

“When I purchased my order online they emailed me and told me it would take 3-4 working days. Then 3-4 working days later they emailed me again saying they would ring me to arrange a delivery in 5 working days. So 5 working days later Still having no phone call or delivery turn up I called them , then they told me my flooring was out of stock. Very unprofessional and still haven’t received my refund yet, will not use this company again.”

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Posted 4 years ago

“Smooth problem free service from these people, and a great product. Turns out, if you cut carpet tiles on a diagonal, you can make some cool patterns!”

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Posted 4 years ago

“Very helpful. Sample carpet tiles requested and delivered quickly. Ordered Flotex carpet tiles for small porch as test area. Fast delivery. No complaints at all and will be using DCTUK for rest of house.”

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Posted 4 years ago

“Easy to order & delivery of tiles happened faster than anticipated. Floor not worn out yet (after 6 days)!!”

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Posted 4 years ago

“Service is excellent, amazing price and quality, never had carpet tiles before, so easy to lay and cut, am looking to do more rooms with them,”

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Posted 4 years ago

“My order of LVT was dealt with quickly and efficiently. Most of the order arrived the following day and the rest, the day after that. No complaints from me.”

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Posted 4 years ago

“We have purchased tiles through DCTUK previously, and that was the reason for purchasing through them again. They have a great range of tiles, maybe too many to chose from, but getting to have samples sent is great as you can really see how they will look when laid. The staff who have dealt with my queries have been very efficient and helpful. Delivery was excellent, and on time as advised.”

Helpful Report

Posted 4 years ago

“Prompt delivery. Call back to my query was very quick. Without knowing DCTUK's policy, I ordered a sample during a sale and was advised that I would get the product at that price even if the sale was over, so said so done. I am very pleased with the service I received.”

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Posted 4 years ago

“Vanessa dealt with my order... Excellent service Many thanks”

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Posted 4 years ago

“All good. But little upset no samples have been received as of yet”

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Posted 4 years ago

“First class service, price & quality. This was my 2nd order and I would highly recommend DCUK & their staff.”

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Posted 4 years ago

“Excellent service, quick delivery”

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Posted 4 years ago

“Once again a fantastic company to deal with, fast delivery, quality tiles and so happy with how the room turned out, that's all 3 bedrooms done with there carpet tiles. Will be buying from them again when I do my living room.”

Helpful Report

Posted 4 years ago

Thank you for your review John and congratulations on the transformation of your rooms. We are so pleased to hear that DCTUK has lived up to its reputation as a company worth doing business with. We appreciate it when our customers take the time to share their experience and pictures with us, and we're always happy when they have good things to say about us. Thank you again for taking the time to leave this review--we hope that we can continue providing excellent service in the future! Kind regards Charlotte

Posted 4 years ago

DCTUK is rated 4.7 based on 3,687 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.