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Dance Direct Reviews

4.7 Rating 7,783 Reviews
93 %
of reviewers recommend Dance Direct
Company Reviews Product Reviews
5,527
 Metrics Info
4.7
Based on 7,783 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Dance Direct Reviews

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Julie W
Verified Dancer
“Delivery was disappointing which is more a problem with Fedex than First Position, but unfortunately as it's the delivery company you use it reflects on you. I paid for next day delivery but the order arrived a day late. I tracked the parcel on the Fedex site and it said that a delivery had been attempted and a card left. But as I had stayed in all day to receive the parcel, this wasn't true. Fedex arranged to deliver the next day. I asked them not to leave it at the house if I wasn't in, and to leave it with a neighbour. I was assured that a parcel would never be left on the doorstep as it had to be signed for. So I was surprised to see the parcel sitting on the doorstep when I returned home. Clearly not signed for! Unfortunately the products I ordered don't fit and will need to be returned, but from a quality point of view they seem to be value for money.”
Helpful Report
Posted 9 years ago
David P
Verified Dancer
“I was not happy with this service due to the fact I requested and paid for a next day delivery and did not get one. On the day on deliver (Friday) there was no sign of the deliver then to my amazement on Saturday night a postage note was stuck to my entrance stating that my package was attempted to be delivered on Friday at approximately 12:30. Eventually my sons tap dancing shoes arrived on Wednesday Over three working days late.”
Helpful Report
Posted 9 years ago
Eve S
Verified Dancer
“Sent me totally the wrong shoes so now iv got to faff about sending them back to get a refund. Went out and bought the shoes I needed from an actual shop in the meantime should have done that in the first place! Man on the phone not very helpful or apologetic.”
Helpful Report
Posted 9 years ago
Susanne B
Verified Dancer
“Wrong items revived, no response to emails sent or voicemails left. Have returned items. Delivery was good and prompt but I'm disappointed in the customer service.”
Helpful Report
Posted 9 years ago
Dance Direct is rated 4.7 based on 7,783 reviews
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