Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,769 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 18th May 2025

Megan

Dance Direct 5 star review on 17th May 2025

355

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a dress from you last weekend for my daughter's dance competition. It arrived in good time. However, when I opened the package, I can only describe it as being screwed up in a bag & the dress was full of creases. I contacted you to inform you of this & was advised to try a couple of things to get the creases out. None of which worked. Due to the incompetence of someone in the despatch department, I have now had to buy a professional garment steamer at a considerable cost so my daughter can wear the dress. I'm bitterly disappointed by my 1st experience of using you. I will share my experience with other dance mums so they don't have to go through this experience themselves. I look forward to hearing from you on this matter,although I probably won't hear anything. Sharon D”

Helpful Report

Posted 2 years ago

I am sorry you were not happy with the garment you received. I know you had a lengthy conversation with our Customer Service team and have subsequently sent them an email which one of the team will respond to. All problems are dealt with promptly by one of the team and we pride ourselves on our service in reaching a satisfactory solution to all queries.

Posted 2 years ago

“Did measure before ordering, daughter wore for competition and the back cut in leaving marks”

Helpful Report

Posted 2 years ago

Manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. Please send a photo of the problem to the customer services team who will be able to help you.

Posted 2 years ago

“Product was fine. Paid extra for next day delivery, parcel took nearly a week to come. When I contacted customer services they pretty much said tough luck. No offer of a refund on postage.”

Helpful Report

Posted 2 years ago

I have passed this on to the Customer Service Team and someone will be in touch with you.

Posted 2 years ago

“Haven't received this yet”

Helpful Report

Posted 2 years ago

I am sorry you have not received your parcel yet. It was collected from us on the 9th December but unfortunately due to Industrial Action it has not yet been sent out for delivery. I will email the tracking number to you so you can see the status of your parcel.

Posted 2 years ago

“Definitely not size 5.5”

Helpful Report

Posted 2 years ago

I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. Please feel free to return them for a refund.

Posted 2 years ago

“The leotard I purchased for my daughter is very poor quality and see through. I’m in process of doing a return which is also causing a headache as need printers etc.”

Helpful Report

Posted 2 years ago

Hi Heather, thank you for your feedback. I am sorry the leotard did not meet expectations. Please feel free to contact our Customer Service team who will be able to assist you. When arranging your return, you can select to have Royal Mail collect from your door, and they provide the label so you have no need to print anything yourself.

Posted 2 years ago

“Let down by delivery. Paid extra for next day and arrived after two, emailed company and received no response.”

Helpful Report

Posted 2 years ago

Thank you for the review. I am sorry that the delivery was not as quick as you expected. We despatched the goods on the same day as you ordered them. It appears that there was a problem with our courier which we will follow up on. Unfortunately the email you sent did not come through to us.

Posted 2 years ago

We have since heard from the courier and they have accepted responsibility and refunded the delivery charge. This we have now refunded to you.

Posted 2 years ago

“Both items were too small, I am still waiting on larger size character shoes and have not been refunded full amount for ballet shoes, I am £4 short and would like this resolved please”

Helpful Report

Posted 2 years ago

Thank you for the review. The shoes have been refunded in full. The difference in the amount was the postage charge which we do not refund as we offer a free returns service so you do not have to pay twice.

Posted 2 years ago

“I order size 6 ballet shoes and they came way too small”

Helpful Report

Posted 2 years ago

I am sorry that the ballet shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. Please feel free to return them.

Posted 2 years ago

“I ordered ballet shoes one size too big I thought to be on the safe side but when they arrived they were tiny and you can’t return. I was then advised by my daughters ballet teacher that you need to order two sizes up!”

Helpful Report

Posted 2 years ago

“I have had my order arrive, but they have come up so small. I emailed at the weekend to do a return and replace but have had no reply? I really do need my tap shoes and really want to return and replace, can someone please contact me. Kind Regards Theresa Chambers-Blaney thebridalchambers@hotmail.com”

Helpful Report

Posted 2 years ago

I have checked and a reply to your email was sent yesterday, Monday 11th July. Please check your junk box in case it went in there.

Posted 2 years ago

“Not sure what to say dispatch seemed to take a while so if u need stuff quickly would order sooner, however the quality of the item i received is what would put me off ordering again not the dispatch time”

Helpful Report

Posted 3 years ago

I am sorry you were unhappy with the despatch time. We received the order on the 22nd which was a Sunday and the goods were despatched on the 25th.

Posted 3 years ago

“Requested an exchange but have not received the item and then queried by email but no response to my email either. Hoping a response is received shortly.”

Helpful Report

Posted 3 years ago

It appears that the replacement you requested was more expensive than the return and the Returns Department emailed you for additional payment. I am sorry if you have not received this communication. I will ask Customer Services to contact you again.

Posted 3 years ago

“Not rec’d order yet”

Helpful Report

Posted 3 years ago

I am sorry you have not received your parcel yet. It was due to be delivered on Friday 29th. I am chasing Royal Mail to see why it has not been delivered.

Posted 3 years ago

“Size of shoes not good so small and narrow will be returning goods arrived in good time though”

Helpful Report

Posted 3 years ago

Thank you for the review. I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 3 years ago

“Items went missing in post and another item was not stated as being out of stock until after I purchased it and it was supposed to be sent. Replacement was offered at a smaller size which would have been no good for the user.”

Helpful Report

Posted 3 years ago

Thank you for the review. I am sorry some of your order got lost in the post. We try to keep on top of stock issues but occasionally the item is not on the shelf although the system says we have it in stock which can be due to an incorrect pick or a miscounted stock take. We do try to offer suitable replacements but this is not always possible. We hope you will order again and look forward to your continued custom.

Posted 3 years ago

“The delivery was prompt but all 3 items totally not true to size, at least 2 sizes off so now having to return all. Been put off ordering online for ballet clothes now. Also when ordering tights they were showing as M/L as one of the size options without option to select M vs L - got sent M which was too small for what I needed.”

Helpful Report

Posted 3 years ago

I am sorry that the items did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 3 years ago

“I was very disappointed in the leotard I ordered a size 8 as my daughter is only very small. It’s a very small fit.”

Helpful Report

Posted 3 years ago

I am sorry that the leotard did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 3 years ago

“Took 5 days for delivery which I thought was quite ridiculous considering it cost over £3 to have a packet of tights delivered. Sizing was way out. These tights were TINY”

Helpful Report

Posted 3 years ago

We are doing everything we can to exceed expectations in terms of delivery, however at the moment we are still despatching within 3 working days from order placement on a 48 hour tracked service as stated on the website. I am sorry that the tights did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 3 years ago

“I have been sent an email asking me to write a review of our order. Sadly this is a bad review as at the moment the goods have not arrived. Received an email from Dance Direct telling me my order had been dispatched and 7 days later i am still waiting. have contacted their customer service who have suggested i contact Royal Mail, who have not been any help at all. Made a complaint which is with the Dance Direct Transport team to find out what has happened with my order. Have also complained to Royal Mail but getting through to a real person and around their computer bots has been very difficult.”

Helpful Report

Posted 3 years ago

I am sorry you have not received your order. I can confirm that the Transport team are doing their best to find out where your parcel is and will contact you when they have some news.

Posted 3 years ago

Dance Direct is rated 4.7 based on 7,769 reviews