Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 8,091 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 8,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 28th December 2025

362

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The little tutu for my granddaughter is gorgeous and I’m sure she’s going to love it. The only problem was the awful smell when I opened it. I telephoned customer service and was advised that sometimes the netting smells like fish! In this instance it smelled of vomit. I hung it outside for two days and in the house for three nights. It now smells ok but I honestly could not have given this item to anyone straight away. Thankfully this is a Christmas gift so I have had plenty of time to air.”

Helpful Report

Posted 5 years ago

I am sorry about the smell. It is due to the product the manufacturers use for the stiffening of the netting. Sometimes a light spraying with something like Febreze will get rid of it, but failing that you did absolutely the right thing in airing it. I hope your granddaughter loves the tutu as much as you.

Posted 5 years ago

“It wasn't exactly a great experience. One part of my order didn't arrive with the others, with no explanation. I assumed it was delayed. Then days after the rest of my order arrived I received an abrupt, unapologetic, un-explanatory email saying that that item was out of stock and did I want a refund. As opposed to what? And why did it take till *after* my other items had arrived to realised one item would never come? And when realised that this mistake had been made why wasn't it handled with a tiny bit more attention to the customer? I never even received a confirmation that I would be refunded for the missing item.”

Helpful Report

Posted 5 years ago

I am sorry you have not had a great experience with us. We have more than one warehouse but only ship from one of them. Rather than delaying sending out an order we sometimes split it to make sure you do not have to wait for the whole order to be consolidated, which is stated on the website. As far as the out of stock item is concerned we sometimes get notification from our suppliers that the expected delivery has been delayed or they themselves are out of stock. I will get the Customer Service manager to look at the out of stock notification and see if they can make it more customer friendly. I will make sure the refund is done as soon as possible.

Posted 5 years ago

“Prompt delivery of item however I have now been waiting over 6 weeks for a refund. I wouldn't recommend ordering from this company if you need to order a selection for choice/size.”

Helpful Report

Posted 5 years ago

I am sorry you have not received your refund yet. I have passed this on to the Customer Service team who will chase it up for you and be in touch.

Posted 5 years ago

“Still awaiting a refund for an item I returned that had make up all over it”

Helpful Report

Posted 5 years ago

I have emailed you to get more information about the returned garment and will deal with this as soon as i get a reply.

Posted 5 years ago

“Fabric of 'outfit' cheap and thin. More like a market dressing up costume than an outfit. Wouldn't recommend.”

Helpful Report

Posted 5 years ago

I am sorry you are not happy with the quality of the garment. The Cheerleader Outfit you purchased is one of our Budget range of costumes and therefore made of a cheaper fabric. The COCH0087 Multi Star Cheerleader Dress is of a better quality but is consequently more expensive. If you want to return the outfit, please see the section Returns on the Dance Direct website which will tell you what to do.

Posted 5 years ago

“Delivery and products all ok but service and returns are terrible. Sadly my order didn’t fit, I returned the items and after no response for 3 weeks I contacted them (figured COVID might have slowed things down) a further 3 weeks and 3 emails from myself I finally have a refund. They offer free returns but you will wait 6 weeks for your refund!”

Helpful Report

Posted 5 years ago

I am sorry that there were delays in processing your returns as our returns warehouse is operating a strict covid-secure process. Returns are being processed in date order and we have drafted in additional staff to help us catch up with the processing of returns and refunds. Hopefully if you have to return something in future it will be a swifter turn around. Thank you for the positive comments about the delivery and products.

Posted 5 years ago

“Still waiting for a refund 8 weeks later”

Helpful Report

Posted 5 years ago

I am sorry that the refund has not been processed, I will arrange for someone from Customer Services to phone you.

Posted 5 years ago

“Totally my daughter’s fault but she ordered ballet and tap shoes but selected the child 6.5 in the tap shoes rather than the adult 6.5. We realised the mistake immediately but I-couldn’t find anywhere to cancel or amend the order. I then sent an email to customer services and had no response. Some days later II then received notification that the order had been dispatched. So now we have had to return the tap shoes and are awaiting a refund. Not Dance directs fault we ordered the wrong size but not great customer service all the same.”

Helpful Report

Posted 5 years ago

I am sorry you are not happy with the service you received. I will contact Customer Services and will get back to you.

Posted 5 years ago

“Still waiting for refund it’s been two weeks”

Helpful Report

Posted 5 years ago

I am sorry that there are delays in processing your returns as our returns warehouse is operating a strict covid-secure process. Returns are being processed in date order. Please allow us some time to work through them and you will receive an automated e-mail as soon as your return has been dealt with. If you requested a refund then this will be processed as soon as possible.

Posted 5 years ago

“My resolution tights were marked as “tan” and they came in a strange dark green colour. No use for my show and didn’t have time to order new ones”

Helpful Report

Posted 5 years ago

I am sorry you were not happy with the tights I will get someone from the Customer Service Team to contact you.

Posted 5 years ago

“The character shoes we received were not true to size. So many dance websites say that their shoes will be true to size and you nearly always have to order up. Please make your sizing clearer! The ones we ordered are on their way back to you for an exchange. Shoes overall looked good though.”

Helpful Report

Posted 5 years ago

I am sorry that the shoes did not fit. Different brands work to different sizing patterns and we use their sizing charts on the website. I am pleased that you were happy overall with the shoe and hope that the replacement is better.

Posted 5 years ago

“Wrong item and wrong size shipped”

Helpful Report

Posted 5 years ago

I am sorry you received the wrong items. I understand that you have spoken to customer services and that they are resolving the situation.

Posted 5 years ago

“Placed an order 14 days ago, part of the order arrived quickly however there is something missing from it. I contacted the company last week to chase it up and still waiting for a reply”

Helpful Report

Posted 5 years ago

I am sorry you have had no response to your query. The ballet shoes you are waiting for are due here in early October and will be despatched as soon as we get them.

Posted 5 years ago

“Didn’t receive a confirmation email on receipt of my order. Shoes arrived in good time but were very small so had to return. Returned by Royal Mail. Haven’t received an email on receipt or refund yet. Awaiting an update. Would like to reorder but not sure what size I should order. Otherwise, the shoes seemed of good quality and were priced fairly.”

Helpful Report

Posted 5 years ago

I am pleased that you like the quality and price of the shoes. As far as the sizing is concerned, please contact hello@dancedirect.com who will help you

Posted 5 years ago

“I ordered 2 items and have only received one. My daughter needed the black tights last week so I called on Thursday to see what had happened. The person I spoke to said the item was being processed and she would call me back to let me know when I would receive it. I’m still waiting - and disappointed as I could have ordered elsewhere and had them by now.”

Helpful Report

Posted 5 years ago

I am sorry you have had to wait for your tights. I can confirm they were shipped out from here yesterday and Royal Mail expect to deliver it on 30/09/2020 between 9:04am - 1:04pm.

Posted 5 years ago

“sizing seems small - shoes fine”

Helpful Report

Posted 5 years ago

Thank you for your review. Different brands of leotards have a different sizing structure. If you want to return the leotard please contact hello@dancedirect.com who will help you

Posted 5 years ago

“They sold “it of stock” items. And there were no explanation nor expected delivery date when the other items were delivered.”

Helpful Report

Posted 5 years ago

After a prolonged absence of classes, we are seeing higher than normal levels of Dancewear purchasing. Whilst we hold over double the inventory of any of our other competitors, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. Your items are due early in October so should be with you soon.

Posted 5 years ago

“Reasonable prices but quality not as good as the brand we usually buy.”

Helpful Report

Posted 5 years ago

I am sorry that you are unhappy with the quality of the leotards.

Posted 5 years ago

“Product far smaller than should be for the size”

Helpful Report

Posted 5 years ago

I am sorry you are not happy with the shoes. Different brands have a slightly different fit and the width of the foot also impacts on what size is needed. If you want to return them please contact hello@dancedirect.com who will help you

Posted 5 years ago

“Very poor customer service. Received a wrong size item, phoned up only to be told to email with the proof in a form of photos. Received a reply back 5 days later saying the item is correct size and to order a different size if I am not happy. It’s clearly wrong size as the shoe only covers half of the foot. Are you advising to order 3 sizes up the regular size?”

Helpful Report

Posted 5 years ago

I am sorry you are unhappy with our service. As far as the shoes are concerned, different brands have a variation in sizing and the width of the foot also has a bearing on what size is required. I hope you have managed to sort this out with the customer services team.

Posted 5 years ago

Dance Direct is rated 4.7 based on 8,091 reviews