Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,775 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 18th May 2025

Megan

Dance Direct 5 star review on 17th May 2025

355

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My item arrived late, I contacted dance direct and the customer service was poor. They promised to get the items out on 24h delivery and didn't it was on the standard 48h delivery.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are shipping orders as quickly as possible and we are sorry that your order was delayed. I can see that on this occasion it was shipped late in the evening where we only have the option to ship it on a 48 hours delivery, had we waited until the next day we could have sent it on a 24 hour delivery but it would have arrived at the same time.

Posted 4 years ago

“The items I ordered were really good, and as I had imagined. The quality was excellent and the fit just right. However I was disappointed with the delivery of the items. The order took 9 days to arrive ( I placed the order at 1.30pm during a weekday). I received no notifications informing me of when my order was being processed or despatched. It was only after contacting customer services directly did I find out what was happening. I sent a further email asking for a refund on my postage and packaging, given the delay in receiving my order and, again it took 3/4 days for someone to get back to me. All in all I am happy with the products but disappointed with the level of service I received.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are working as quickly as possible. I can see that in your case we were slightly outside the timescales shown on the checkout page but I'm glad to hear that you were able to speak to our customer service team even though it took slightly longer than usual. Back to school season is always our busiest time of year and our response times are longer due to the large amount of orders and enquiries we receive, Apologies for the delay and the inconvenience caused.

Posted 4 years ago

“Took so long to come that I had to buy elsewhere and postage too expensive”

Helpful Report

Posted 4 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are working as quickly as possible. Please note that there is a notice on the website pop up as well as the checkout page to advise all customers of the current timescales.

Posted 4 years ago

“Sent me the wrong size and then didn’t have the right size in stock!”

Helpful Report

Posted 4 years ago

Thank you for your review. We're sorry that you have received an incorrect item and unfortunately we are unable to replace it as the size you ordered is now out of stock. Due to this we have requested a full refund to be processed asap, please allow 5 to 10 working days for this to show in your account. Apologies for the inconvenience caused.

Posted 4 years ago

“Shoes were great, delivery was not! Website says same day/next day dispatch, I waited over a week and had to chase them, still took another 2 days to send them. Had to phone numerous times as the "on hold" eventually cuts you off. Good products if you have Weeks to wait otherwise give it a miss.”

Helpful Report

Posted 4 years ago

Thank you for your review. We're sorry that you were unable to get through to us but we're glad to hear that you are happy with the shoes. With regards to the delivery, there is a notice on checkout that advises of the current timescales as same day dispatch is not currently available.

Posted 4 years ago

“my order took a week to ship and once it arrived my tap shoes were missing and i still haven’t received them”

Helpful Report

Posted 4 years ago

Thank you for your review. I'm sorry to hear that an item was missing. I can see that one of the items you have ordered was not in stock and is currently kept on backorder as a new delivery is due within 1 - 2 weeks. If you are happy to wait then you don't need to do anything and we will ship it out as soon as the delivery arrives, however if you prefer to receive a refund for this item please let us know and we can arrange this for you. Apologies for the inconvenience caused.

Posted 4 years ago

“Still waiting on half of my order, the tracking number isn't working and I have emailed with no reply. Not overly impressed so far I am afraid.”

Helpful Report

Posted 4 years ago

Thank you for your review. I'm sorry that you have not received your order. I can see that you have already been in touch with our customer service team who have investigated this issue and unfortunately the parcel was declared as lost by the courier. As this was the last item in stock we are unable to send a replacement so please let us know whether you wish to receive an alternative or a full refund. Apologies again for the inconvenience caused.

Posted 4 years ago

“Ordered 2 pairs of ballet shoes in different sizes, unfortunately 1 pair was the wrong size (a tiny baby size) and when I contacted to explain the reply was the size I ordered was no longer in stock, waiting for a refund.”

Helpful Report

Posted 4 years ago

Thank you for your review. I'm sorry to hear that you received an incorrect item. I can see that a refund has already been requested and please allow 5 to 10 working days for this to show in your account.

Posted 4 years ago

“The products are good but I waited 7 days for my order to be shipped and it wasn't, so I emailed customer service and they told me customers wait a maximum of three days and to be patient,then when my order came something was missing and it said I hadn't been charged for it but I had so I emailed again- I was told I would receive a refund because they've been discontinued but I still haven't. Disappointing experience because normally this website is good”

Helpful Report

Posted 4 years ago

Thank you for your review. I'm sorry to hear that an item was missing. I can see that a refund has already been requested and please allow 5 to 10 working days for this to show in your account.

Posted 4 years ago

“Dispatch time for items is terrible. I’ve had to chase my orders on more than one occasion and then when it finally arrived one of the items was wrong and sizing terrible. Had to go local to buy and cost double the price. Two orders raised now but unfortunately will not be using again.”

Helpful Report

Posted 4 years ago

Thank you for your review. I'm sorry to hear that you have received a wrong item and I can see that we have sent the correct one out the following day. In regards to sizing, this can vary from brand to brand and as such it can be difficult to work out the size you require. We are currently working with our suppliers to make more information available on the website to assist our customers in choosing the right size. Apologies for the inconvenience caused.

Posted 4 years ago

“Still waiting for the product”

Helpful Report

Posted 4 years ago

Thank you for your review. Your order was dispatched on 2nd September with European Air Mail which can take up to 15 working days to arrive.

Posted 4 years ago

“Ordered two pairs of shoes, one too small and not reflective of UK sizing, the other pair broken after one wear. Sent for exchange, 3 weeks later have heard nothing from dance direct. When I phone for an update, none can be given. My daughter now has no shoes to dance in.”

Helpful Report

Posted 4 years ago

Thank you for your review. Especially with shoes the sizing can vary from brand to brand and as such it can be difficult to work out the size you require. We are currently working with our suppliers to make more information available on the website to assist our customers in choosing the right size. In regards to your return, we will process your exchange as soon as possible. Normal turnaround times for returns are usually 14 days but it's currently taking up to 21 days due to high volumes of returns post lockdown. Apologies for the inconvenience caused.

Posted 4 years ago

“Only received one of the 2 pairs I ordered and no further info about my order.”

Helpful Report

Posted 4 years ago

Thank you for your review and for taking my call just now. I'm ever so sorry about the lack of information about the missing item and as discussed we are shipping the alternative out to you as soon as we possibly can.

Posted 4 years ago

“The larger size of tight came with a ladder in. Not very good”

Helpful Report

Posted 4 years ago

Thank you for your review. I'm sorry to hear that one of the tights had a ladder in, please can you send us a photo of the item to hello@dancedirect.com and we can arrange a replacement for you? Please also include your order number and advise which of the 2 tights was faulty. Apologies for the inconvenience caused.

Posted 4 years ago

“Not received it yet.”

Helpful Report

Posted 4 years ago

Hi Anthony, your order was shipped on the 11/08/20 and delivery was attempted on the 15/08/20 by Royal Mail. I have sent you an email with the tracking information to re-arrange delivery.

Posted 4 years ago

“Paid £5 extra for next day delivery and still took several days to receive my order. This happened with 2 orders. Sizes are way out.”

Helpful Report

Posted 4 years ago

“Sain ihan väärän tuotteen. Ja oikea tuote on loppu...”

Helpful Report

Posted 4 years ago

Good morning, thank you for your review. I am sorry to hear that you have received a wrong item. I can see that one of our customer service advisors has already been in touch to find out whether you would like to wait for the item to come back into stock or whether you would prefer a refund. Please let us know by e-mailing us on hello@dancedirect.com.

Posted 4 years ago

“Hi! I love the way I purchase items from your product. But please to remind you that I haven't yet received the item I ordered three weeks ago. Please give me some updates. Thank you”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. I have checked your order and can see that it was sent with Air Mail, which can take up to 15 working days to arrive in Bahrain. Your order was dispatched on 14th July and please allow until 4th August for your parcel to be delivered. If you have any further questions please e-mail us on hello@dancedirect.com.

Posted 4 years ago

“Poor customer service and response time. I had a query on my order and it took me a long time and many emails to explain to them to understand my problem.”

Helpful Report

Posted 4 years ago

Good morning, there was a misunderstanding regarding the free gift and we tried to explain this a few times but there was no issue with the order overall. If you have any further questions please do not hesitate to contact us again.

Posted 4 years ago

“I have ordered 4 pairs of the same ballet Capezio ballet shoe, UK size 4 and each time you have sent a Capezio Size 4 which is a UK 1. I have now been waiting 3 weeks for the replacement pair. Also, it takes weeks for the refund to be made. Altogether a poor service.”

Helpful Report

Posted 4 years ago

Good morning, thank you for your review. Please accept our sincerest apologies for the multiple errors with your order and thank you for allowing us to rectify this last week. If you have any further questions please do not hesitate to contact us again.

Posted 4 years ago

Dance Direct is rated 4.7 based on 7,775 reviews