Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.67

4.7 Rating 6,712 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 6,712 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 5th May 2024

Olga

Dance Direct 5 star review on 25th April 2024

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Dance Direct 5 star review on 19th April 2024

Fiona P

Dance Direct 5 star review on 8th April 2024

Lucy

277

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was disappointed in the delayed shipment of my product.”

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Posted 7 years ago

“I ordered some shoes but had made a mistake in ordering. I e- mailed to ask about the return of goods, and got no reply. So I had to just post them back and hope I get a refund.”

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Posted 7 years ago

“I have not received the leotard, please could you advise of delivery. Patricia Butler”

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Posted 7 years ago

“I ordered shoes and they came in the wrong size despite me entering the correct one. The next pair I ordered did not fit but there was nothing on the website to indicate that you needed to order a size up from your normal size. The website states that you will receive a full refund on returned goods but this does not include postage so it isn't really a full refund.”

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Posted 7 years ago

“Not received order as yet”

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Posted 7 years ago

“I ordered and paid for two pairs of dancing shoes and have only received one.”

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Posted 7 years ago

“Received wrong item and returns are quite difficult would be so much easier if a returns slip was given with the order without having to print it and find all the information myself.”

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Posted 7 years ago

“Shoes arrived 2 weeks and 1 day after ordering. I paid extra for next day delivery and got in touch with you when they didn't arrive. I was told they would be here within 7 days and that the next day delivery charge would be refunded - it has NOT been refunded! Very disappointing”

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Posted 8 years ago

“The item was too small so I returned asking for an exchange for a bigger size, in 2 weeks I had not heard anything so telephoned to be advised that a refund had been made (which was good) but that they had missed my instruction to exchange and that I would have to re-order therefore having to pay another P&P fee.... I went elsewhere I'm afraid !”

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Posted 8 years ago

“Delivery was disappointing which is more a problem with Fedex than First Position, but unfortunately as it's the delivery company you use it reflects on you. I paid for next day delivery but the order arrived a day late. I tracked the parcel on the Fedex site and it said that a delivery had been attempted and a card left. But as I had stayed in all day to receive the parcel, this wasn't true. Fedex arranged to deliver the next day. I asked them not to leave it at the house if I wasn't in, and to leave it with a neighbour. I was assured that a parcel would never be left on the doorstep as it had to be signed for. So I was surprised to see the parcel sitting on the doorstep when I returned home. Clearly not signed for! Unfortunately the products I ordered don't fit and will need to be returned, but from a quality point of view they seem to be value for money.”

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Posted 8 years ago

“I was not happy with this service due to the fact I requested and paid for a next day delivery and did not get one. On the day on deliver (Friday) there was no sign of the deliver then to my amazement on Saturday night a postage note was stuck to my entrance stating that my package was attempted to be delivered on Friday at approximately 12:30. Eventually my sons tap dancing shoes arrived on Wednesday Over three working days late.”

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Posted 8 years ago

“Sent me totally the wrong shoes so now iv got to faff about sending them back to get a refund. Went out and bought the shoes I needed from an actual shop in the meantime should have done that in the first place! Man on the phone not very helpful or apologetic.”

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Posted 8 years ago

“Wrong items revived, no response to emails sent or voicemails left. Have returned items. Delivery was good and prompt but I'm disappointed in the customer service.”

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Posted 8 years ago

Dance Direct is rated 4.7 based on 6,712 reviews