Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,783 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 13th July 2025

Leanne

Dance Direct 5 star review on 18th May 2025

Megan

Dance Direct 5 star review on 17th May 2025

Amelia C

Dance Direct 5 star review on 9th May 2025

Stephanie

Dance Direct 5 star review on 8th May 2025

Sam

356

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really small made. Quality is fine.”

Helpful Report

Posted 7 years ago

Thank you for your review Mhairi. We are sorry to hear the shoes you have ordered have come up small. We have sent you a free returns label via email which you can request a refund or an exchange with. We hope you continue to shop with us in the future :)

Posted 7 years ago

“I wasn't very impressed that you are required to print your own returns labels or pay own postage. When I explained I had a printer malfunction I was repeatedly told to go to the library I explained I am a busy Mum with 3 children including a 6 month old baby, and that it would take me at least half an hour in our library so this wasn't an option yet was continually asked "so do you think you can print it out." I again said this wasn't an option, requested they send me a returns label and was again told no, and asked if I could print! A customer service advisor who found it hard to listen. Ended up funding returns postage myself. Would not order from again.”

Helpful Report

Posted 7 years ago

Please accept our apologies you feel as though the customer service you received was not to the standard it should have been. We have contacted you to try and resolve this further. Kind regards, The First Position Team

Posted 7 years ago

“i payed for next day delivery on monday and they came on thursday”

Helpful Report

Posted 7 years ago

I can see that this has already been looked into for you. We hope you continue to shop with us in the future :)

Posted 7 years ago

“Unfortunately the order did not arrive on the specified day hich I paid extra for. The items themselves are lovely but are having to be sent back as they didn't arrive on time.”

Helpful Report

Posted 8 years ago

Thank you for your review. I have looked into this further for you and can view that your delivery was unfortunately delayed due to a lorry breaking down which was transporting the parcels to the depot. I can see that you were contacted and notified as to when the parcel would be delivered. unfortunately an incident like this is out of our hands. I will request for your delivery fee to be refunded. We hope you still continue to shop with us in the future :)

Posted 8 years ago

“The items were far too small compared to the sizes given on the website in relation to leotard sizes. Unfortunately, due to being underwear I can't return these.”

Helpful Report

Posted 8 years ago

Thank you very much for your review. We take all feedback seriously and i will personally contact you regarding this matter. Kind regards, First Position

Posted 8 years ago

“Ok price.quick delivery. However the jazz shoes smell like they are made from a synthetic material and not leather so I am not very happy about this and I doubt I will buy from your u again.”

Helpful Report

Posted 8 years ago

Thank you for your review Sarah. We have contacted you to try and resolve this issue. Kind regards, First Position

Posted 8 years ago

“Order didn't go through properly had to re order pay £5 for express delivery and wrong item was delivered . Had to be sent out the next day and other item returned.”

Helpful Report

Posted 8 years ago

Thank you for your review. please accept our apologies that you have had a bad experience. We will try and contact you to resolve this problem.

Posted 8 years ago

“The item (bra) arrived really quickly and in plenty of time. However, one of the loops of material which the strap hooks into broke second time of wearing.”

Helpful Report

Posted 8 years ago

Dear Jacqui, Thank you for your review. Please accept our apologies that this item broke the second time of wearing it. I have tried to contact you but couldn't get hold of you, i hope this is something we can get resolved for you. if you could give us a call on 033 0333 0222. Kind regards, First Position

Posted 8 years ago

“Good intentions but not good communication.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave us a review. We are sorry that we haven't met your expectations as a company on this occasion. I have looked into your order and can see that we did refund your postage charge as a result of the sub standard service of our courier partners. We hope this doesn't discourage you from ordering with 1stposition.com in the future. If you have any further queries please do not hesitate to contact our team on (0)33 0333 0222 - Our telephone line is open 8.30am to 5.30pm, Monday to Friday. Kind regards.

Posted 8 years ago

“The dance sneaker I ordered was around 3 sizes too small, I had to return them but had to download the return form and had to have it printed off at a cost of £2.30, so much for free postage return, I had allready paid postage on the item. I suggest you enclose a return form in your parcels in future.”

Helpful Report

Posted 8 years ago

Thank you for your review Jean. We are sorry it has cost you to print the label off. The reasoning for printing the label off is so you dont have to pay for the return postage aswell as the delivery for your parcel. We will take this into account. We hope you would still like to shop with us in the future :)

Posted 8 years ago

“Order and delivery no problem at all. Returns the opposite, unable to trace returned items, frustrating that although as expected immediate payment for purchases, 14 days for refund to be credited, unacceptable in my view.”

Helpful Report

Posted 8 years ago

Thank you for your review Patricia. We are sorry to hear that you were not pleased with the service you received but we hope that will consider to shop with us in the future.

Posted 6 years ago

“Was disappointed in the delayed shipment of my product.”

Helpful Report

Posted 8 years ago

“I ordered some shoes but had made a mistake in ordering. I e- mailed to ask about the return of goods, and got no reply. So I had to just post them back and hope I get a refund.”

Helpful Report

Posted 8 years ago

“I have not received the leotard, please could you advise of delivery. Patricia Butler”

Helpful Report

Posted 8 years ago

“I ordered shoes and they came in the wrong size despite me entering the correct one. The next pair I ordered did not fit but there was nothing on the website to indicate that you needed to order a size up from your normal size. The website states that you will receive a full refund on returned goods but this does not include postage so it isn't really a full refund.”

Helpful Report

Posted 8 years ago

“Not received order as yet”

Helpful Report

Posted 8 years ago

“I ordered and paid for two pairs of dancing shoes and have only received one.”

Helpful Report

Posted 9 years ago

“Received wrong item and returns are quite difficult would be so much easier if a returns slip was given with the order without having to print it and find all the information myself.”

Helpful Report

Posted 9 years ago

“Shoes arrived 2 weeks and 1 day after ordering. I paid extra for next day delivery and got in touch with you when they didn't arrive. I was told they would be here within 7 days and that the next day delivery charge would be refunded - it has NOT been refunded! Very disappointing”

Helpful Report

Posted 9 years ago

“The item was too small so I returned asking for an exchange for a bigger size, in 2 weeks I had not heard anything so telephoned to be advised that a refund had been made (which was good) but that they had missed my instruction to exchange and that I would have to re-order therefore having to pay another P&P fee.... I went elsewhere I'm afraid !”

Helpful Report

Posted 9 years ago

Dance Direct is rated 4.7 based on 7,783 reviews