Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,794 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 19th July 2025

Mylie-Bow

Dance Direct 5 star review on 13th July 2025

Leanne

Dance Direct 5 star review on 18th May 2025

Megan

Dance Direct 5 star review on 17th May 2025

Amelia C

Dance Direct 5 star review on 9th May 2025

Stephanie

357

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of goods was good value for money.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are pleased you are happy with the products and the service, and hope you will shop with us again soon :)

Posted 6 years ago

“I ordered a pair of size 8 tap shoes which were sent quite quickly unfortunately they were to small I got onto customer care and they answered straight away and sent a returns form phone and a label was very impressed”

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Posted 6 years ago

Thank you for your review. We are pleased you are happy with the service and hope you will shop with us again soon :)

Posted 6 years ago

“Quick delivery with great options and a very good website. Only note to self is that the site's advice to buy leather ballet shoes one and a half sizes up was a little much as the shoes were big - most other sites advise one size up and that would have been better.”

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Posted 6 years ago

Thank you for your review. We value your feedback and will forward it to the relevant department. We hope you will shop with us again soon :)

Posted 6 years ago

“Very happy with the service from first position. Delivery was fast and was notified when item was dispatched. Only negative is the mark up on the price, almost £20 more than the cost on the brand site, the only reason I bought it here was because it was out of stock everywhere else!”

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Posted 6 years ago

Thank you for your review. We are pleased you are happy with your order. We hope you continue to shop with us in the future :)

Posted 6 years ago

“Good”

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Posted 6 years ago

Thank you for your review. We are pleased you are happy with your order. We hope you continue to shop with us in the future :)

Posted 6 years ago

“Excellent service yet again. Affordable dance shoes and speedy delivery. Very happy”

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Posted 6 years ago

Thank you for your review. We are pleased that you are happy with your order, the delivery and the service you received. We hope that you continue to shop with us in the future.

Posted 6 years ago

“Looked like the photo and arrived in good time.”

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Posted 6 years ago

Dear Maureen thank you for your review. We are pleased that you are happy with your order and the delivery. We hope that you continue to shop with us in the future.

Posted 6 years ago

“Grand daughter very pleased with fit, well made too”

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Posted 6 years ago

Dear Denise thank you for your review. We are pleased that you are happy with your order and the fit. We hope that you continue to shop with us in the future.

Posted 6 years ago

“My only complaint is that I cannot track my package. I live in the United States so things, do take a while to ship to me. Would be nice to be able to track it. Otherwise, the customer service and the quality of the items ordered were excellent!”

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Posted 6 years ago

Thank you for your review Lindsey. We are pleased to hear that you are happy with the customer service and the quality of the items which you ordered. We hope that you continue to shop with us in the future.

Posted 6 years ago

“I have been very pleased with your service but unfortunately have not been able to buy from you because the styles I have chosen did not fit my feet because of a high instep. I have recommended you to people”

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Posted 6 years ago

Thank you for your review. We are sorry to hear that the shoes you have ordered did not fit but you were still happy to recommend us to others. We hope you continue to shop with us in the future :)

Posted 6 years ago

“Very good quality arrived quickly would buy from your company again many thanks”

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Posted 7 years ago

Thank you for your review Sandra. We are pleased you are happy with the speed of your delivery. We hope you continue to shop with us in the future :)

Posted 6 years ago

“I found the website easy to navigate, a smooth process from start to finish”

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Posted 7 years ago

Thank you for your review. We are pleased you are happy with your order. We hope you continue to shop with us in the future :)

Posted 7 years ago

“Please refer to the review I wrote via Google”

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Posted 7 years ago

Thank you for your review. Unfortunately we are not able to see any recent reviews that have been left on Google reviews. Thanks, first position

Posted 7 years ago

“The service was great and the products are high quality but the leotard - which is required by my daughter's dance school - is extremely low cut in front. She hates wearing it because she feels cold and exposed. She's just a child - is there any need to make dance synonymous with being semi-naked? I don't see why females young and old are constantly pressured to wear as little clothing as possible. Please make the leotards more appropriate and comfortable for children. Thanks!”

Helpful Report

Posted 7 years ago

Thank you for your review. We are pleased you are happy with your shopping experience. We have lots of different designs which fit/ cut differently to hopefully cater for everyone. We hope you continue to shop with us in the future :)

Posted 7 years ago

“I ordered a size 10 ballet shoe as my daughter is 9.5 in her shoes. The ballet shoes are too small. I feel that they need to advise buying at least a size bigger than the child's actual shoe size. I would like to add that First Position did get in contact to apologise, appreciated my point and of course offered a refund.”

Helpful Report

Posted 7 years ago

Thank you for your review. Please accept out apologies you feel the sizing isn't quite right, all feedback is very important and will be fed back to the appropriate people. Please use our free returns label to send the shoes back for an exchange or refund. We hope you continue to shop with us in the future :)

Posted 7 years ago

“Excellent Customer Service, thank you. Only reason for 4 stars being, the ‘hopeful’ recipient has not as yet, received them - they are part of g’daughter’s birthday present.”

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Posted 7 years ago

Thank you for your review Anne. it's great to hear you received excellent customer service and we hope your granddaughter loves her present. We hope you continue to shop with us in the future :)

Posted 7 years ago

Thank you for your review Anne. We are pleased to hear that you are happy with our customer service, hopefully your order arrived in time for your granddaughter's birthday, sorry it took so long, hopefully this will be rectified for you next time. We hope that you continue to use us in the future.

Posted 6 years ago

“Your supplied what was ordered”

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Posted 7 years ago

Thank you for your review Eleri. We are pleased you are happy with your order. We hope you continue to shop with us in the future :)

Posted 7 years ago

“Order arrived quickly and in perfect condition”

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Posted 7 years ago

Thank you for your review. We are pleased you are happy with the speed of your delivery. We hope you continue to shop with us in the future :)

Posted 7 years ago

“Free postage and free returns make this a good purchase but it took an awful of of chasing to get the order away even though I'd confirmed with the primary shoe suppliers that all five pairs ordered were in stock ready for next day dispatch. Sort this glitch out and you'd be the clear go to site for shoes.”

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Posted 7 years ago

Thank you for your review Neil. Unfortunately when we are in a chain it is difficult to advise on a time scale . We hope you continue to shop with us in the future :)

Posted 7 years ago

“speedy delivery, good returns procedure. Only issue sizing ordered uk size 1 on arrival too small. not sure how the sizing works for this site. I have since been advised to order x2 sizes bigger. however will visit a shop that sells the same to allow my daughter to try size.”

Helpful Report

Posted 7 years ago

Thank you for your review Hayley.We offer a free returns/ exchange service in the UK where you can download the label off our website. Should you need any further help please do not hesitate to contact us. Kind regards, first position

Posted 7 years ago

Dance Direct is rated 4.7 based on 7,794 reviews