Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 8,031 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 8,031 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 28th December 2025

362

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service, fast delivery”

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Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service and speed of delivery.

Posted 2 years ago

“Very easy website to use and excellent delivery times, great quality of products too! thankyou”

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Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 2 years ago

“Fast delivery good communication”

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Posted 2 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 2 years ago

“A great website with everything you need at affordable prices!”

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Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the website. We always try to give the best value for money and pride ourselves on our product selection.

Posted 2 years ago

“Fantastic as always”

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Posted 2 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 2 years ago

“Very friendly staff, my daughter has only been going for 3 weeks and she absolutely loves it. Teacher rio and teacher Jemma are her favourites. Always a warm welcome by all the people who work there and they make you feel welcomed. Thank you”

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Posted 2 years ago

Thank you for the review but I think this should have been sent to the dance school.

Posted 2 years ago

“Gorgeous item, easy order and returns”

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Posted 2 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 2 years ago

“Order no. 004458042 Ordered a dress needed for a show. The dress arrived damaged, I notified Dance Direct and requested a refund seen as the dress replacement wouldn’t have arrived in time for when it was needed. Dance direct ignored my email and sent out a replacement, I then had the hassle of returning the dress which I did over a month ago - still no refund received. I have sent numerous emails which have been ignored! I keep getting told a refund takes 14 days to process! I won’t be using this company again”

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Posted 2 years ago

I am sorry you are not happy. I have passed this to the CS team for a full investigation and someone will be in touch with you.

Posted 2 years ago

“The ballet character skirt looks amazing on my daughter and arrived much quicker than expected. She looked the 'bee's knees' for her ballet exam. Thank you”

Dance Direct 5 star review on 1st April 2023

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Posted 2 years ago

Thank you for the review. We love to hear that we have exceeded expectations. I hope your daughter did well in her exam.

Posted 2 years ago

“Quick delivery and great quality clothes!”

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Posted 2 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the quality of your purchase.

Posted 2 years ago

“Quality products. I have ordered twice from the website, no issues. I would recommend them and I will keep shopping from them. As suggestion, I would replen the bags stock as many of them are out of stock, and from this point of view, directed me to browsing different merchandisers.”

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Posted 2 years ago

Thank you for the 5 stars it makes our day when we hear positive comments. I will pass on your comments about the bags to the buying department.

Posted 2 years ago

“Good quality jazz shoes.”

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Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your jazz shoes.

Posted 2 years ago

“Incredible quality for a brilliant price”

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Posted 2 years ago

Thank you for the product review I will pass this on to the buying team. Your comments will be helpful to our other customers.

Posted 2 years ago

“I purchased a mystery bag and I was pleasantly surprised. Every item was incredible quality and for a reasonable price. 10/10 I would definitely buy again!”

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Posted 2 years ago

Thank you for the review. We love to hear that we have exceeded expectations.

Posted 2 years ago

“Excellent service, good communication. Product arrived quickly and quality item received.”

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Posted 2 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase and our service.

Posted 2 years ago

“Response to questions is quite slow. Asked for advice for size of taps required and was given incorrect advice so have had to return pack and now await replacement. Incidentally, the size is on the underside of the taps when we removed them to try and fit new ones - it would have made life easier and saved time if customer service knew that!!!”

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Posted 2 years ago

I am sorry you did not get the level of service we pride ourselves on but can see that you were dealt with promptly when you asked about returning the wrong taps.

Posted 2 years ago

“Excellent product, as described, delivered in suitable packaging”

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Posted 2 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 2 years ago

“Lovely shoes at a fair price and delivered quickly”

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Posted 2 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 2 years ago

“Not used Dance Direct before but it will be my goto place from now on. Great response, quick delivery, well packaged and great prices. Thank you.”

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Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with Dance Direct. We always try to give the best value for money and pride ourselves on our product selection.

Posted 2 years ago

“Excellent costumes and quality”

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Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 2 years ago

Dance Direct is rated 4.7 based on 8,031 reviews