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Dance Direct Reviews

4.7 Rating 7,794 Reviews
93 %
of reviewers recommend Dance Direct
4.7
Based on 7,794 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Dance Direct Reviews

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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So far so good. My order arrived within the specified time. Most of the items did not fit so I have had to return them and request different sizes. I did follow the size guide for all items to reduce the chances of the items not fitting. One of the items, a bra, only case in small, medium and large. I’m a 34 B (which is by no means large, I wouldn’t say) and I went for large to be on the safe side but it was extremely tight as it was too small but as it’s underwear I couldn’t return it so I’m very unhappy about that. So overall I was impressed with the service (so far) and in particular the free returns (this was very straightforward) but getting the right size proved difficult. I wouldn’t want to buy under garments online again though as I lose money if they don’t fit. I have returned the items that did not fit and I have requested different sizes so I hope that I will receive these items in good time as I did with the original order. I will say as well that all of the clothing and shoes I ordered look like excellent quality.
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Posted 4 years ago
Thank you for the positive review. I am sorry that the bra did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but appreciate that there are sometimes problems.
Posted 4 years ago
Quick delivery. Size guides accurate and true.
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Posted 4 years ago
Thank you for the great review, it cheers us up when we get good comments.
Posted 4 years ago
Fine, not great for wider feet
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Posted 4 years ago
Thank you for the product review I will pass this on to the buying team.
Posted 4 years ago
These purchases are a gift but I've used dance direct for a couple of years now and the recipient is always happy!
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Posted 4 years ago
Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.
Posted 4 years ago
The reason you didn’t get the 5th stary is that not all products that are marked at certain age are the same size. 3 different pairs of leggings all 7-8 years age they are all different length and waist circumference. As a results I have to order couple of different sizes and you end up with more than necessary returns and for me tye hustle of going to the post office. Otherwise products are of a good quality with some being exceptional especially the jazz shoes for kids.
Helpful Report
Posted 4 years ago
Thank you for the review. I am sorry you have had problems with sizing. Our suppliers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size. I will pass these pictures on to the Buying Team along with the individual Product reviews you have posted.
Posted 4 years ago
I love dance direct and used it for myself for years, now I’m using it to buy my daughters stuff too. I would have given it 5 stars but there aren’t enough filter options when searching for things.
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Posted 4 years ago
Thank you for the review. I will pass your comments on to the IT Team.
Posted 4 years ago
Fast, efficient service - first order didn't arrive within a week so I rang, they apologised and it arrived 2 days later. Second order arrived 2 days after I placed it. Can't go wrong.
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Posted 4 years ago
Thank you for your review. It is good to hear that you are happy with our service and the way we resolved your first order problem. I will pass your comments on to the team.
Posted 4 years ago
Easy website to navigate. Quick delivery and easy returns. The price range is suitable for all financial situations but the items are still of high quality. This is my go-to dance shop now ( my child is new to dance).
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Posted 4 years ago
Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them. It is good to hear that you are happy with our service and I will pass your comments on to the team.
Posted 4 years ago
Order came very quickly and products seem to be of a good quality. I had to return one item as did not fit, so just awaiting a refund, which I understand takes a little longer. Can definitely recommend and will use again.
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Posted 4 years ago
Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.
Posted 4 years ago
Fast delivery, good selection. However, on trying to ask advice on the online chat about sizing for ballet shoes, the lady was most unhelpful. I ended up having to order 3 times to try and get the correct size for my daughter.
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Posted 4 years ago
Thank you for the review. I am sorry you did not have a good Live Chat experience. I will raise this with Customer Services on Monday.
Posted 4 years ago
We have looked into this issue and the Customer Service manager is taking steps to avoid this happening again.
Posted 4 years ago
Always fast with delivery, good quality products. I have brought many items of clothing and tap shoes from here.
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Posted 4 years ago
Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.
Posted 4 years ago
Good quality products at great prices. I accidentally ordered the wrong size tap and ballet shoes (adult size instead of child) when I rang up Kath who I spoke to had them cancelled from my order and refunded to me which was extremely helpful. My only suggestion is that the delivery cost be reviewed as I feel it is a little high but other than that I will be using dance direct on the future. Kayleigh Martin
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Posted 4 years ago
Thank you for your review. I will pass your comments on to Kath and mention to the team about the delivery costs.
Posted 4 years ago
It was a birthday present for a wee girl of 4 years, she loved the shoes unfortunately the bag was a bit big. Very happy. Thank you
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Posted 4 years ago
Thank you for your review. It is good to know you liked the shoes and doubtless she will use the bag when she is bigger.
Posted 4 years ago
Very pleased with how fast the delivery was 👍
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Posted 4 years ago
Thank you for your review. It is good to hear your order arrived promptly.
Posted 4 years ago
Arrived very quickly and we were pleased with the items, they were just as described.
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Posted 4 years ago
Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.
Posted 4 years ago
Great clearance prices! It would be good to have proper size guides or at least a size table for every item - some items were missing this.
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Posted 4 years ago
Thank you for your review. It is good to know you are happy with our prices. I will pass on the comments about the missing size charts.
Posted 4 years ago
Item arrived promptly and as described
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Posted 4 years ago
Thank you for your review. It is good to hear your order arrived promptly and you are happy with your purchase.
Posted 4 years ago
Excellent quality
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Posted 4 years ago
Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on the quality of our products.
Posted 4 years ago
Good price, easy to order and was very fast delivery
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Posted 4 years ago
Thank you for the 4 stars it makes our day when we hear positive comments.
Posted 4 years ago
Delivery was as promised, my only grumble is that I returned ballet pumps, which have been received per Royal Mail track & trace and no refund as of yet several days now.
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Posted 4 years ago
Thank you for the review. The accounts team are working through the refunds so it should be with you soon, Sorry for the delay.
Posted 4 years ago
Dance Direct is rated 4.7 based on 7,794 reviews