Cymphony Reviews

Name: Cymphony
Address: 34-35 Berwick Street (202), London, London
Rating: 4.72

4.7 Rating 480 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 480 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cymphony:

At Cymphony, we blend empathetic, human-led communication with advanced technology to ensure every call, chat, and lead is handled in real time. Our UK-based team integrates seamlessly into your business, delivering 24/7 coverage and branded support that puts your customers first.

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

34-35 Berwick Street (202),
London
London
W1F 8RP

Anonymous

Anonymous // 01/01/2019

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“We find the service great for our business knowing that clients calls will be answered professionally even if we are tied up or concentrating on other tasks. I find that the productivity areas has improved due to being able to focus on tasks in hand but still able to get back to clients promptly. What started out as holiday cover for the phones has now turned to an integral part of our operations.”

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Posted 7 years ago

“We have used the service for many years. long before the brand change to Cymphony. As a small specialist business our customers want to speak direct to an individual adviser rather than a colleague and it makes life difficult to be in demand all times of the day and weekends. Holidays are especially hard if your desk phone is diverted to your mobile. The service has allowed us to be able to concentrate on work in hand, have some of the less important calls fielded but ensure that customers get what they want and quick access as required without having to explain their needs to somebody trying to "assist". The service is good for our brand and very professional. There is no danger of a customer getting the wrong information because calls are put through top the right person regardless.”

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Posted 7 years ago

“The team at Cymphony that handles our calls really feel like part of our team. They're interested and engaged in our business, they treat our customers like their own and I know I can trust them to not only deliver the right responses to our customers, but also treat them with empathy and attentiveness. Their webchat service is excellent too, highly recommend.”

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Posted 7 years ago

“Excellent service, always reliable and represent our business to the highest standard. Highly recommend.”

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Posted 7 years ago

“Cymphony provide an excellent service, dealing very sensitively with my clients and always passing on accurate information. The staff have really taken the trouble to understand the business, answering questions and booking appointments appropriately and reliably. I would wholeheartedly recommend.”

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Posted 7 years ago

“Not a major volume user but potentially high value/sensitive contacts. Really appreciate the friendly team approach and sensitive handling – as well as the cost-effectiveness- it pays us dividends.”

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Posted 7 years ago

“Very efficient and professional”

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Posted 7 years ago

“Efficient and professional service always.”

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Posted 7 years ago

“Very reliable service that requires very little input from us. Offers our customers a good quality service at peak times.”

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Posted 7 years ago

“Our company has used Cymphony services for several years now and we are very satisfied with the results so far. Our calls are handled with great care and the customer service is very good. The only hiccups we occasionally suffer is when new Cymphony staff join, sometimes they are not properly trained or inducted in our business operations and the error rate goes up, causing customer service failures. Apart from that, we are very happy with the service.”

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Posted 7 years ago

“We have worked closely with Cymphony for a number of year and have always found them to be extremely professional even more so since our Company has grown and continues to grow. We would struggle without your help especially to those clients that require out of hours assistance.”

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Posted 7 years ago

“We could see the value in LiveChat, but did not find the time to manage it effectively! With Cymphony, we have seen the overall number of leads rise, but more importantly, the conversion rate of those leads passed through is up by 23%. I also imagine we are a fairly demanding client, but Cymphony are always accommodating, friendly, and a pleasure to work with.”

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Posted 7 years ago

“We have been a customer of Cymphony for a number of years. They help us greatly by taking out of hours call from customer wanting to place orders and well as being an overflow facility. The service is excellent.”

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Posted 7 years ago

“We have been very happy with the service that Armchair and now Cymphony have provided to our company over the last few years. Any updates/changes are implemented immediately and messages passed through promptly. A friendly, helpful service.”

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Posted 7 years ago

“As a Cymphony customer for a number of years now, we have always found them easy to work with and understanding our business needs. Price-wise they are also distinctly competitive!”

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Posted 7 years ago

“Windrush have been working with Armchair and now Cymphony for several years and we have always been fully satisfied with the service provided, I cant think of a single issue that has ever been caused through a lack of service and care.”

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Posted 7 years ago

“Cymphony take care of our out of general out of hours service, but recently they enabled us to have a very bespoke 'Director on Call' service. A trigger word get to one of three directors in order of precedence on a week to week rolling basis. Something which requires a degree of flexibility and application on their part. It's a superb service, not least because of the prompt I get to renew the rota every three weeks. They are so friendly and helpful.”

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Posted 7 years ago

“Cymphony works hard to give Stuga Machinery the best possible support that in turns gives our customers and suppliers the best support. Everyone at Cymphony is working hard to improve the experience of their services and the new online customer portal is a great benefit already.”

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Posted 7 years ago

“As a small business user I originally signed up with Cymphony to provide telephone cover while I was on holiday. I was very impressed with the service and the quality of messages taken so I decided to continue to use it. I can relax in the knowledge that no calls will be missed and I no longer have to rely on clients to leave a message on the answerphone if I am unavailable.”

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Posted 7 years ago

“Cymphony handle all our overspill and out of hour calls. They are a very important service for our business and are always quick to come back to you if you have any issues or queries. A very good company to have a working relationship with”

Helpful Report

Posted 7 years ago

Cymphony is rated 4.7 based on 480 reviews