Cymphony Reviews

Name: Cymphony
Address: 34-35 Berwick Street (202), London, London
Rating: 4.73

4.7 Rating 478 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 478 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cymphony:

At Cymphony, we blend empathetic, human-led communication with advanced technology to ensure every call, chat, and lead is handled in real time. Our UK-based team integrates seamlessly into your business, delivering 24/7 coverage and branded support that puts your customers first.

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

34-35 Berwick Street (202),
London
London
W1F 8RP

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used Cymphony for many years now and the customer service you will receive is first class. Nothing less at all times I myself many years ago used to work in companies as a Receptionist in a busy Solicitors firm and for 10 years after that a Receptionist in a secondary school of 1200 pupils and as there was only me I could never get to all the calls on time, would often have to leave it ring and switch to answer machine and listen to the messages when i got time and sometimes I forgot to give messages on time to recipients especially when it was a very busy time for me so I appreciate it is not just somebody answering the telephone, you are the first port of call when contact is made so it is important to be professional at all times. All the team who answer the calls are first class in taking our calls. After all first impressions are important. With Cymphony you receive you message immediately. When you call Cymphony the call is answered always very quickly and you are sent your message instantly. This can be by email, or phone and i believe whatever suits you best to receive your messages so we always have a good response time to deal with our enquiries. Equally if we are too busy, out of office, on holiday or whatever reason we cannot deal with calls that day, Cymphony inform our customers and keep them up to date. I cannot recommend them enough. For the bill that comes in each month in relation to the amount of calls answered that month for you, the price is unbeatable as well.”

Helpful Report

Posted 2 years ago

Good morning Rachel. Thank you so much for a lovely 5* review. We pride ourselves on providing a perfect voice and a world class service, giving nothing but the best! Getting messages over to you instantly, is just as important to us as it is to you, and we will always try to accommodate what ever needs you have. Kind regards Steph

Posted 2 years ago

“We have used Cymphony for several years and have always found them very professional and polite. They represent us very well with confidence when we are unable to take customer calls. We wouldn't use anyone else.”

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Posted 2 years ago

Good morning Joy. Thank you so much for an awesome 5 star review! We really appreciate it. We have thoroughly enjoyed working along side you over the years, and certainly look forward to continuing to represent the business, with the same high level standard as always. Kind regards

Posted 2 years ago

“Always effective and efficient, Cymphony have that added benefit are listening to any concerns you as a customer might have and acting accordingly. I have no complaints whatsoever.”

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Posted 2 years ago

“We have been using Cymphony for a few years now and have found the service really helpful in fielding calls for us. When we have liased with the team for any changes to the service the they have always been very helpful and quick to respond. Great service for what we need/use it for.”

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Posted 2 years ago

Good afternoon Alex. Thank you for an amazing 5* review. We pride ourselves on giving a quick and efficient service to not only our clients, but all of your clients too. We look forward to working along side you for many years to come. Kind regards Steph

Posted 2 years ago

“I've been using Cymphony for many years they are a great company giving good service, great value for money would definitely recommend them.”

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Posted 2 years ago

Good afternoon Yvonne. Thank you for such a lovely 5* Review. We have loved working along side you for so many years, and look forward to continuing working with you. It pleases us to hear that you would recommend our services. Kind regards Steph

Posted 2 years ago

“good service ......no complaints”

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Posted 2 years ago

Good Morning. Thank you for your fantastic 5* review. We are pleased to provide such a good service to yourself and your business. Kind regards Steph

Posted 2 years ago

“Has been a good service for a few years but the 48% price hike this year is unwarranted, even my energy bills haven't increased by that much.”

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Posted 2 years ago

Thank you for taking the time to share your feedback with us. We're sorry to hear that you're unhappy with the recent price increase. We understand that this can be frustrating and we would like to address your concerns. Would you please make direct contact with me and I will definitely look into your comment about the increases you have experienced. We appreciate your loyalty over the years and would like to resolve this. Thank you for choosing our service and we hope to continue serving you in the future. Kind Regards Steph

Posted 2 years ago

“Really poor service. 7 calls waited around 2-4 minutes to be answered. Ignoring callback requests and only in a trial!”

Helpful Report

Posted 2 years ago

Dear Ryan, Thank you for taking the time to share your experience with us. We apologise for any inconvenience or frustration you may have experienced. We take all feedback seriously and use it to improve our services. Could you please provide us with more details about the issue you faced? We would like to investigate and address the problem as soon as possible. Thank you again for your feedback. We value your business and hope to have the opportunity to serve you better in the future. Best regards, Chelsea

Posted 2 years ago

“The guys are always there to take calls and the email notes of each are really useful - would not hesitate to recommend them….”

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Posted 2 years ago

Good Morning. Thank you for a lovely 5* review. We appreciate that you would be happy to recommend our services. We look forward to continuing to work along side yourself. Kind regards

Posted 2 years ago

“Can't fault the service. Saves me some much time. Really benefits me that someone takes the call when i'm out of the office or indeed busy in the office!”

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Posted 2 years ago

Good Morning Dave. Thank you for a brilliant 5* review. We are really glad that we save you so much time by helping your business when you are busy. Kind regards Steph

Posted 2 years ago

“Cymphony have never let me down, always reliable and just get on with what I need them for.”

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Posted 2 years ago

Good Morning Mark Thank you for an amazing 5* review. We are happy to help you and your business with the services we provide. Kind regards Steph

Posted 2 years ago

“Cymphony provides a great service. Having them on board with is fantastic as it means we never miss a potentially valuable sales call if there is no one manning the office. They are professional, polite, and quick. We as a business would recommend them to anyone looking for this type of service.”

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Posted 2 years ago

Good Morning Laura. Thank you for your fantastic 5* review. We love being able to support your business, and appreciate that you would recommend us for our services. Kind regards Steph

Posted 2 years ago

“Cymphony provide an excellent and professional service. They made the set up of the service very easy for me and the team are always friendly and happy to help.”

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Posted 2 years ago

Good Morning Christina. Thank you for your amazing 5* review. We are really please to hear how we provide such an excellent and professional service for you, and we will certainly continue to do so. Kind regards Steph

Posted 2 years ago

“Always an excellent service. We have used Cymphony for almost 10 years now. They can pick up calls when we are short staffed/unavailable so we find their services very useful.”

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Posted 2 years ago

Good Morning Clare. Thank you for your amazing 5* review. It's been a great nearly 10 years, here's to the next 10 years and many more after that. Kind regards Steph

Posted 2 years ago

“Excellent service from the Cymphony team with long operating hours to pick up late/holiday calls from our customers and suppliers. Can definitely recommend the service and their tariffs are really reasonable.”

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Posted 2 years ago

Good Morning Paul Thank you for your lovely 5* review. It's wonderful to hear how you benefit from the many different services we offer. Kind regards Steph

Posted 2 years ago

“We have used Cymphony for many years for our two businesses. I tried once before when i joined the Company to manage phone calls as well as be at my desk, take messages, and deliver to recipient as well as do my own work. The difference between us is exactly why we still use Cymphony to this date. All calls answered immediately, all messages delivered to recipients listed straight away. Logs of all the calls end of the month in a bill, listing all calls and duration of calls. Excellent professional service from Cymphony and the different voices answering the phones, give off a vision of a larger company than we are which is excellent for new business I for many years a long time ago used to be a receptionist, in a small firm in my first job and a Secondary School in my last job before working where i do now. If such a service was available in those days, i would have been out of a job. Cannot recommend Cymphony enough. Well done to all the staff including staff in the background who we never get to speak to if we ever need to which i admit is rare”

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Posted 2 years ago

Good afternoon Rachel. Thank you for your amazing 5* review and kind words. We pride ourselves on being world class, and your words just prove how strong we are in what we do. We certainly look forward to many more years of working along side you. Kind regards Steph

Posted 2 years ago

“Totally reliable service with quick thinking staff. Customers rarely realise they not talking directly to my office allowing us to return the call fully informed.”

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Posted 2 years ago

Good afternoon. Thank you for your fantastic 5* review. It's always lovely to hear how well we deal with the calls we receive. Kind regards Steph

Posted 2 years ago

“Very professional experienced staff on hand to provide support when it's out of hours and at the weekend. We've been with this company for several years and are very happy with the service”

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Posted 2 years ago

Good afternoon Joy Thank you for an amazing 5* review. We really enjoy supporting you, no matter what day or time it is. We certainly look forward to working with you for many more years. Kind regards Steph

Posted 2 years ago

“Many years of excellent service. Never miss a call. They notify me on multiple channels (various e-mail addresss and text). Would strongly recommend! :-)”

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Posted 2 years ago

Good afternoon Mike. What a lovely review you have provided us, thank you so much. It's fabulous to know you would strongly recommend our services. We look forward to many more years working alongside you. Kind regards Steph

Posted 2 years ago

“Amazing service Messages are always precise and informational Would definitely recommend using this service :)”

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Posted 2 years ago

Good afternoon Julie. Thank you for a fantastic 5* review and lovely comments. It's great to know you would recommend using the services we provide. Kind regards Steph

Posted 2 years ago

Cymphony is rated 4.7 based on 478 reviews