Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 462 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 462 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with Cymphony’s low standard of missed calls handling when dealing with our specific calls, which has been indicated when challenged, that they are short staffed, off sick or in training. The original company was Kendelbell who operated very efficiently with a small number of staff but times change and Kendelbell was bought out by Cymphony and the staff albeit sound pleasant enough but calls are not being answered, hence this poor but honest review.”

Helpful Report

Posted 2 years ago

Good Afternoon Keith, I am so very sorry to hear this. Your feedback has been escalated as a matter of urgency - we want to put this right for you. I have reached out to your Account Manager and they will be in contact shortly to discuss your concerns. Kind Regards Alison

Posted 2 years ago

“Recently you seem to have changed the rules so that all sales calls and rubbish has to be sent to us. One of the main reasons we use an external switchboard is to filter out useless sales junk for. Also You seem unable to perform simple tasks such as removing an email address from your marketing emails, despite me pointing out that it should never have been on that list in the first place. There have also been multiple issues I have had to contact you over recently. Since your big reshuffle the service we have received has been declining.”

Helpful Report

Posted 4 years ago

Thank you for your review Andy, I have passed on your concerns to our Customer Service Team and they will be in contact Shortly, You are an extremely Important Client to us and I want to reassure you that we will do our upmost to put things right. Kind Regards Alison

Posted 4 years ago

“My businesses experience with this company has not been a pleasant one over the last 12 months. I have been with Cymphony for a number of years prior, however, the last 12 months have been utterly appalling for mistakes and missed calls. There are issues with taking down wrong telephone numbers, wrong message being given, our number just ringing out so our calls are being missed by Cymphony. These are the fundamentals of an answering service. They have made mistakes with our messaging (that have cost us considerable money... and considerable time to rectify) and the level of complacency is quite astounding for a 'service related' business. The responses we've had (when we've been that frustrated that we've ended up complaining in order to stop future issues) have ranged from; "sorry" but not 'it won't happen again' or not 'we won't charge you for that particular call'. What we get is; "we have a lot of staff off sick" or "we have a lot of new staff" or " we've spoken to that PA about it" or "lunch time is very busy for us". All excuses with no accountability and not what a disgruntled customer wants to hear. Unfortunately their service has been that poor over this period that it is detrimental to our business to continue to use them. I would not recommend them and to add insult to injury they have very recently added a considerable increase to our fees (without notice or even emailing us to advise), it just came through on our bill. When service is so poor, the last thing a company should be doing is upping it's prices. it is my opinion that this company has cost us reputation, time and money and as such, not worth the investment.”

Helpful Report

Posted 4 years ago

I am sorry to read your review and to hear that you are not happy with the level of service you have received. I would like to reassure you that we take all feedback seriously as we always strive to offer the highest level of customer service. Thank you for taking the time to highlight your concerns. Kind Regards Alison

Posted 4 years ago

“I'm surprised Cymphony have contacted me twice asking for me to leave a review as they should know it would not be good. I have had to make several complaints to them for taking wrong numbers and incorrect spellings in names and email addresses. Recently by the time they re-sent the correct phone number after the weekend I had already lost the lead. Despite multiple apologies and telling me "we have spoken to the call handler and offered further training" the service has not improved.”

Helpful Report

Posted 4 years ago

“You get what you pay for and that's certainly true in this case. As a business owner I went with LiveTel (now Cymphony) as I couldn't afford some of the other services that were being recommended to me. Over the last couple of years, I've had issues with the quality of messages being sent to me (constantly names being mis-spelt, no e-mail address or idea about what the call was about) and I have raised this several times. More recently some of my clients have raised concerns which reflects badly on my business which is simply unacceptable.”

Helpful Report

Posted 5 years ago

Cymphony is rated 4.7 based on 462 reviews