We have used the service for many years. long before the brand change to Cymphony. As a small specialist business our customers want to speak direct to an individual adviser rather than a colleague and it makes life difficult to be in demand all times of the day and weekends. Holidays are especially hard if your desk phone is diverted to your mobile. The service has allowed us to be able to concentrate on work in hand, have some of the less important calls fielded but ensure that customers get what they want and quick access as required without having to explain their needs to somebody trying to "assist". The service is good for our brand and very professional. There is no danger of a customer getting the wrong information because calls are put through top the right person regardless.