Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 462 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 462 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not at all happy about yet another price increase. We will seriously be considering whether we actually benefit from using you. Increasing number of mistakes made.”

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Posted 1 month ago

“Has been a good service for a few years but the 48% price hike this year is unwarranted, even my energy bills haven't increased by that much.”

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Posted 1 year ago

Thank you for taking the time to share your feedback with us. We're sorry to hear that you're unhappy with the recent price increase. We understand that this can be frustrating and we would like to address your concerns. Would you please make direct contact with me and I will definitely look into your comment about the increases you have experienced. We appreciate your loyalty over the years and would like to resolve this. Thank you for choosing our service and we hope to continue serving you in the future. Kind Regards Steph

Posted 1 year ago

“Cymphony provides a good service”

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Posted 4 years ago

Thank you for your review it is greatly appreciated. Kind Regards Alison

Posted 4 years ago

“Messages are not always delivered quickly enough.”

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Posted 4 years ago

Hi, Thank you for your review, I will ask Customer Service to contact you as all messages should reach you as soon as they are sent. Kind Regards Alison

Posted 4 years ago

“On the whole its a good service but I am marking it down because of the following: 1. No proactive customer relationship management: 2. Obvious sales calls and wrong numbers still getting through 3. Email addresses and company names not being checked and spelling mistakes being made Dave”

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Posted 4 years ago

Thank you for your review Dave, I have passed on your concerns to our Customer Service Team and they will be in contact Shortly, You are an extremely Important Client to us and I want to reassure you that we will do our upmost to put things right. Kind Regards Alison

Posted 4 years ago

“There are lots of spelling mistakes in the messages that come through to me and wrong email addresses too.”

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Posted 4 years ago

Hi Lynne, Thank you for your review, I have passed on your concerns to our Customer Service Team and they will be in contact Shortly, You are an extremely Important Client to us and I want to reassure you that we will do our upmost to put things right. Kind Regards Alison

Posted 4 years ago

“Could be better... Most of the orders we receive are without the encryption code. We have had a lot of customers said they are advised they will get next day delivery when they speak to a cymphony advisor... although we do offer next day delivery, there are terms to this. i,e some products are sent in the post, next day cut off is 3pm, some products are a longer leadtime etc so would prefer delivery times not to be discussed. But it is great having a service that takes our messages when we are closed or busy”

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Posted 4 years ago

“There seems to be a delay between the clients enquiry and us receiving the notification.”

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Posted 4 years ago

“Cymphony do what I need them to do and not a lot more. Sometimes I have concerns from callers who contact me separately to say the call wasn't answered, or was answered poorly, but on the whole Cymphony do a good enough job.”

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Posted 4 years ago

Thank you Mark for your review it is greatly appreciated. If there is anything I can do to improve the Service for you then please let me know and I will be happy to assist. Kind Regards

Posted 4 years ago

“Not too bad”

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Posted 4 years ago

Thank you Chris for your review it is greatly appreciated. If there is anything I can do to improve the Service for you then please let me know and I will be happy to assist. Kind Regards Alison

Posted 4 years ago

“typo's / occasional errors in taking details”

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Posted 5 years ago

Thank you for your review Ian, do let me know if you are having any problems and I will ensure that it is dealt with for you. Kind Regards Alison

Posted 4 years ago

“It does the job when on the go!”

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Posted 5 years ago

Thank you for your Review Yavor it is greatly appreciated. Kind Regards Alison

Posted 5 years ago

“We have used this company for several years under previous names etc with the latest being Cymphony. I must admit the service is not what it used to be with several mistakes on telephone numbers and when trying to trace through back through customer services we had to tell them how to retrieve the correct number! Prices also increase with no warning as well so beware.”

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Posted 5 years ago

Hi, I am sorry to read your review and to hear that you are not 100% happy with the level of service you have received. I would like to assure you that we take all feedback seriously. If you would like to discuss this further I would be happy to arrange a call? Kind Regards Alison

Posted 5 years ago

“After many years of easy contact now cannot get hold of anyone to speak to. I was trying to arrange a change of message as MD was out so ending up emailing request to Cynphony and that obviously never happened as people continued ringing for him”

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Posted 5 years ago

Hi Rachel, Thank you for your review and sorry to hear that you have had trouble contacting us to change details. We do now have a Portal where you can leave a message that will be emailed direct to The Team or you can even update your own status to say your are out of the office or on Holiday. Please let me know if you would like me to set you up with the Portal by emailing clientsetup@cymphony.co.uk Kind Regards Alison

Posted 5 years ago

“No communication from anybody in a senior position and inconsistent quality from floor team.”

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Posted 5 years ago

Hi Gary, I am sorry to read your review and to hear that you are not happy with the level of service you have received. I would like to assure you that we take all feedback seriously and I have passed on your Comments to our Customer Service Team. If you would like to discuss this further I would be happy to arrange a call. Kind Regards Alison

Posted 5 years ago

“There have been several occasions over the last year or so of people within the business stating that they are unable to get through (including Team Leaders). One occasion in particular the employee did ring the hotline number on two consecutive days and the messages were not sent to ourselves which could have resulted in the employee losing their job (with other issues too). This was investigated your end as the employee could prove the number was contacted and it transpired she had contacted your company. The format of your day and night shift could/should be the same in how they are received at this end. Overall - content with the service.”

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Posted 7 years ago

Cymphony is rated 4.7 based on 462 reviews