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Cymphony Reviews

4.7 Rating 462 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

4.7

Based on 462 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are forced to use you against or will by senior staff at Neighbourly !! Nothing wrong with your service but i can do the same with my smart phone I don't need you/ sorry not personal but its just Neighbourlys way of screwing more money out my franchise .. Sorry again and regards Graham DDr Fife”

Posted 1 month ago

“They are professional, friendly and helpful. They were very supportive during the lockdown period of the Covid pandemic. They are a valuable friendly voice for potential new clients who call when I am unable to answer, therefore allowing appointments to be scheduled in my absence”

Posted 1 year ago

Good Morning Nichola. Your kind words are very much appreciated. Thank you so much for your lovely 4* review. We thoroughly enjoy helping your business to continue to run smoothly when you are busy. Kind Regards Steph

Posted 1 year ago

“A professional and reliable service which helps our small business to function.”

Posted 2 years ago

Good Morning Claire, We really appreciate your feedback. It's great to hear that you are happy with the Cymphony service. Kind Regards, Alison

Posted 2 years ago

“The team at Cymphony are very professional and keep me up to date with client bookings and queries. Having a remote receptionist enables me to focus on my client in the clinic without having to worry about missing potential new clients who contact me.”

Posted 2 years ago

Good Afternoon Nichola, Thank you for your great review it is really appreciated and I will pass along this feedback to the team. Kind Regards Alison

Posted 2 years ago

“Been using cymphony for a long time now. There have been a few teething problems as the business has grown, and new staff were taken on. However, the issues have been looked into and dealt with to my satisfaction. i would recommend Cymphony”

Posted 2 years ago

Good Morning Rob, We really appreciate your feedback. It's great to hear that you are happy with the Cymphony service. Kind Regards, Alison

Posted 2 years ago

“The service is always prompt and with a clear and precise message which is important in this industry.”

Posted 2 years ago

Good Afternoon Richard, Thank you so much for the great review it is really appreciated. Kind Regards, Alison

Posted 2 years ago

“Courteous and helpful staff. Always respond well to any queries we may have.”

Posted 2 years ago

Hi Diane, Thank you for your great review and comments it is really appreciated. Kind Regards Alison

Posted 2 years ago

“Cost effectove, efficient service. Any problems resolved quickly.”

Posted 2 years ago

Good Afternoon Stephanie, We are so happy to hear this feedback! We value your business and your kind words. Please Let us know if there is anything else we can do to support you! Kind Regards Alison

Posted 2 years ago

“Cymphony have provided a comprehensive service that enables our clients to reach us at any time. They're an essential part of our team.”

Posted 2 years ago

Hi Justin, We are so happy to hear this wonderful feedback! We value your business and your kind words. Please Let us know if there is anything else we can do to support you! Kind Regards Alison

Posted 2 years ago

“They have integrated to the team and to the outside world look like they work for us. An excellent system which ensure we never miss a call or chance to engage online with a web visitor.”

Posted 4 years ago

Hi Scott. Apologies for the delayed response. Thanks for your kind comments. We are glad we are able support you in the way we do. Eah of our solutions is besboked to our clients needs. Happy your solution is working well.

Posted 3 years ago

“Great help to my business.”

Posted 4 years ago

Hi Louise. Many thanks for your comments and please accept our apologies for not responding sooner. We are glad to be able support your business.

Posted 3 years ago

“I've used Cymphony to handle my inbound calls on two separate occasions with two different businesses - each time, I've been impressed by the level of service provided and how easy it is to work with them.”

Posted 4 years ago

Hi Steve. Apologies for the time taken to respond to your kind comments. We are pleased we are able to support you and your buisness.

Posted 3 years ago

“Cymphony are a good service provider for taking calls that are missed by the office.”

Posted 4 years ago

Thank you Laura greatly appreciated. Kind Regards Alison

Posted 4 years ago

“Before Cymphony our calls used to go to an answer machine if nobody was available. But not everybody would actually leave a message. Using Cymphony means we don't miss potential sales when our lines are busy - well worth the cost in my opinion.”

Posted 4 years ago

Thank you for your review and comments it is greatly appreciated. Kind Regards Alison

Posted 4 years ago

“A good service and helpful people.”

Posted 4 years ago

Hi Adam, Thank you for your great review glad to hear you like the service and the people. Kind Regards Alison

Posted 4 years ago

“The answering service is good - I get my messages shortly after the customer has called. Some spelling of names and email addresses etc. have been wrong, but this has not been too much of a problem.”

Posted 4 years ago

Thank you for your review it is greatly appreciated, please do let us know straight away of any problems as we do pride ourselves on the high level of service. Kind Regards Alison

Posted 4 years ago

“We are a small company hoping to grow. We have been a customer of Cymphony's for several years and always found staff are very responsive and helpful.”

Posted 4 years ago

Thank you Gavin your review is appreciated and I have past on your comments to the Team. Kind Regards Alison

Posted 4 years ago

“Usually performance is good. It could have been a 4 but then I was overcharged for services. I recently sent an email to change our lesson rates but have had no confirmation”

Posted 4 years ago

Thank you for your review Gordon it is really appreciated. I have past on your comments to our customer service team and I have asked them to contact you. Kind Regards Alison

Posted 4 years ago

“Always a pleasure to deal with and an excellent service.”

Posted 4 years ago

Thank you so much Peter for your kind words and great review it is really appreciated. Kind Regards Alison

Posted 4 years ago

“Generally good service, occasional slips, staff all very pleasant. Charges err on the high side.”

Posted 4 years ago

Hi Steven, Thank you for your review it is greatly appreciated. Please do let me know if I can ever be of any assistance. Kind Regards Alison

Posted 4 years ago

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Cymphony is rated 4.7 based on 462 reviews