Cymphony Reviews

Name: Cymphony
Address: 34-35 Berwick Street (202), London, London
Rating: 4.72

4.7 Rating 489 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 489 reviews

Customer Service
Communication Channels	Telephone, Email

About Cymphony:

At Cymphony, we blend empathetic, human-led communication with advanced technology to ensure every call, chat, and lead is handled in real time. Our UK-based team integrates seamlessly into your business, delivering 24/7 coverage and branded support that puts your customers first.

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

34-35 Berwick Street (202),
London
London
W1F 8RP

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been using this company to look after our calls for the past couple of years and we have been extremely happy with the service they provide. The team are always helpful, professional and friendly, and they handle our calls efficiently. It gives us great peace of mind knowing that our calls are being looked after so well especially when we are on holiday. We would have no hesitation in recommending their services to other businesses and are very pleased with the support they have given us over the years.”

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Posted 1 month ago

Hi Sara, thank you for your wonderful feedback. We’re thrilled to hear the team provides helpful, professional support and peace of mind for your calls. If you need anything else, we’re here to help. Kind regards, Team Cymphony

Posted 1 month ago

“Bernie at Cymphony , has been , professional , proactive and efficent. I would recommend her .”

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Posted 1 year ago

Thank you for your lovely review! I truly appreciate your recommendation and I'm glad I could assist you in a professional and efficient manner. If you need anything else in the future, just let me know! Warm regards, Bernie

Posted 1 year ago

“Bernie has been helpful to meets our financial needs.”

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Posted 1 year ago

Thank you for your feedback! I am glad to hear that I have been helpful in meeting your financial needs. If there's anything else I can assist you with, please feel free to reach out. Warm wishes, Bernie

Posted 1 year ago

“Current Customer Service is good. Helpful.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“We are forced to use you against or will by senior staff at Neighbourly !! Nothing wrong with your service but i can do the same with my smart phone I don't need you/ sorry not personal but its just Neighbourlys way of screwing more money out my franchise .. Sorry again and regards Graham DDr Fife”

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Posted 2 years ago

“They are professional, friendly and helpful. They were very supportive during the lockdown period of the Covid pandemic. They are a valuable friendly voice for potential new clients who call when I am unable to answer, therefore allowing appointments to be scheduled in my absence”

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Posted 4 years ago

Good Morning Nichola. Your kind words are very much appreciated. Thank you so much for your lovely 4* review. We thoroughly enjoy helping your business to continue to run smoothly when you are busy. Kind Regards Steph

Posted 4 years ago

“A professional and reliable service which helps our small business to function.”

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Posted 4 years ago

Good Morning Claire, We really appreciate your feedback. It's great to hear that you are happy with the Cymphony service. Kind Regards, Alison

Posted 4 years ago

“The team at Cymphony are very professional and keep me up to date with client bookings and queries. Having a remote receptionist enables me to focus on my client in the clinic without having to worry about missing potential new clients who contact me.”

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Posted 4 years ago

Good Afternoon Nichola, Thank you for your great review it is really appreciated and I will pass along this feedback to the team. Kind Regards Alison

Posted 4 years ago

“Been using cymphony for a long time now. There have been a few teething problems as the business has grown, and new staff were taken on. However, the issues have been looked into and dealt with to my satisfaction. i would recommend Cymphony”

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Posted 4 years ago

Good Morning Rob, We really appreciate your feedback. It's great to hear that you are happy with the Cymphony service. Kind Regards, Alison

Posted 4 years ago

“The service is always prompt and with a clear and precise message which is important in this industry.”

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Posted 4 years ago

Good Afternoon Richard, Thank you so much for the great review it is really appreciated. Kind Regards, Alison

Posted 4 years ago

“Courteous and helpful staff. Always respond well to any queries we may have.”

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Posted 5 years ago

Hi Diane, Thank you for your great review and comments it is really appreciated. Kind Regards Alison

Posted 5 years ago

“Cost effectove, efficient service. Any problems resolved quickly.”

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Posted 5 years ago

Good Afternoon Stephanie, We are so happy to hear this feedback! We value your business and your kind words. Please Let us know if there is anything else we can do to support you! Kind Regards Alison

Posted 5 years ago

“Cymphony have provided a comprehensive service that enables our clients to reach us at any time. They're an essential part of our team.”

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Posted 5 years ago

Hi Justin, We are so happy to hear this wonderful feedback! We value your business and your kind words. Please Let us know if there is anything else we can do to support you! Kind Regards Alison

Posted 5 years ago

“They have integrated to the team and to the outside world look like they work for us. An excellent system which ensure we never miss a call or chance to engage online with a web visitor.”

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Posted 6 years ago

Hi Scott. Apologies for the delayed response. Thanks for your kind comments. We are glad we are able support you in the way we do. Eah of our solutions is besboked to our clients needs. Happy your solution is working well.

Posted 6 years ago

“Great help to my business.”

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Posted 6 years ago

Hi Louise. Many thanks for your comments and please accept our apologies for not responding sooner. We are glad to be able support your business.

Posted 6 years ago

“I've used Cymphony to handle my inbound calls on two separate occasions with two different businesses - each time, I've been impressed by the level of service provided and how easy it is to work with them.”

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Posted 6 years ago

Hi Steve. Apologies for the time taken to respond to your kind comments. We are pleased we are able to support you and your buisness.

Posted 6 years ago

“Cymphony are a good service provider for taking calls that are missed by the office.”

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Posted 6 years ago

Thank you Laura greatly appreciated. Kind Regards Alison

Posted 6 years ago

“Before Cymphony our calls used to go to an answer machine if nobody was available. But not everybody would actually leave a message. Using Cymphony means we don't miss potential sales when our lines are busy - well worth the cost in my opinion.”

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Posted 6 years ago

Thank you for your review and comments it is greatly appreciated. Kind Regards Alison

Posted 6 years ago

“A good service and helpful people.”

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Posted 6 years ago

Hi Adam, Thank you for your great review glad to hear you like the service and the people. Kind Regards Alison

Posted 6 years ago

Cymphony is rated 4.7 based on 489 reviews