Cymphony Reviews

4.80 Rating 82 Reviews
98% of reviewers recommend Cymphony
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Phone:
0333 800 2828

Email:
enquiries@cymphony.co.uk

Location:
Eagle House, Joule RoadWest Portway

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
Telephone, Email
communication channels
Under an hour
queries resolved in
"Wohr Parking Systems We have used Cymphony for many years and found them to be both efficient and accurate in relaying messages taken from customers. They also provide an effective backstop during out of hours by relaying information to callers in relation to the status of any parking system failure that they are enquiring about so that people are informed rather than frustrated."
Helpful Report
Posted 1 week ago
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"Cymphony have been looking after us for years with their call answering service, and this year we have started using them on a permanent back-up basis to pick up call over-spill when we're busy or not in the office, on a 24/7 service. We always receive the messages promptly by email and, if urgent, by text message. It is a very reliable service which we would highly recommend to other businesses."
Helpful Report
Posted 2 weeks ago
"We find the service great for our business knowing that clients calls will be answered professionally even if we are tied up or concentrating on other tasks. I find that the productivity areas has improved due to being able to focus on tasks in hand but still able to get back to clients promptly. What started out as holiday cover for the phones has now turned to an integral part of our operations."
Helpful Report
Posted 2 weeks ago
"We have used the service for many years. long before the brand change to Cymphony. As a small specialist business our customers want to speak direct to an individual adviser rather than a colleague and it makes life difficult to be in demand all times of the day and weekends. Holidays are especially hard if your desk phone is diverted to your mobile. The service has allowed us to be able to concentrate on work in hand, have some of the less important calls fielded but ensure that customers get what they want and quick access as required without having to explain their needs to somebody trying to "assist". The service is good for our brand and very professional. There is no danger of a customer getting the wrong information because calls are put through top the right person regardless."
Helpful Report
Posted 2 weeks ago
"The team at Cymphony that handles our calls really feel like part of our team. They're interested and engaged in our business, they treat our customers like their own and I know I can trust them to not only deliver the right responses to our customers, but also treat them with empathy and attentiveness. Their webchat service is excellent too, highly recommend."
Helpful Report
Posted 2 weeks ago
"Excellent service, always reliable and represent our business to the highest standard. Highly recommend."
Helpful Report
Posted 2 weeks ago
"Cymphony provide an excellent service, dealing very sensitively with my clients and always passing on accurate information. The staff have really taken the trouble to understand the business, answering questions and booking appointments appropriately and reliably. I would wholeheartedly recommend."
Helpful Report
Posted 2 weeks ago
"Not a major volume user but potentially high value/sensitive contacts. Really appreciate the friendly team approach and sensitive handling – as well as the cost-effectiveness- it pays us dividends."
Helpful Report
Posted 2 weeks ago
"Very efficient and professional"
Helpful Report
Posted 3 weeks ago
"Efficient and professional service always."
Helpful Report
Posted 4 weeks ago
"Very reliable service that requires very little input from us. Offers our customers a good quality service at peak times."
Helpful Report
Posted 4 weeks ago
"Our company has used Cymphony services for several years now and we are very satisfied with the results so far. Our calls are handled with great care and the customer service is very good. The only hiccups we occasionally suffer is when new Cymphony staff join, sometimes they are not properly trained or inducted in our business operations and the error rate goes up, causing customer service failures. Apart from that, we are very happy with the service."
Helpful Report
Posted 4 weeks ago
"We have worked closely with Cymphony for a number of year and have always found them to be extremely professional even more so since our Company has grown and continues to grow. We would struggle without your help especially to those clients that require out of hours assistance."
Helpful Report
Posted 1 month ago
"We could see the value in LiveChat, but did not find the time to manage it effectively! With Cymphony, we have seen the overall number of leads rise, but more importantly, the conversion rate of those leads passed through is up by 23%. I also imagine we are a fairly demanding client, but Cymphony are always accommodating, friendly, and a pleasure to work with."
Helpful Report
Posted 1 month ago
"We have been a customer of Cymphony for a number of years. They help us greatly by taking out of hours call from customer wanting to place orders and well as being an overflow facility. The service is excellent."
Helpful Report
Posted 1 month ago
"We have been very happy with the service that Armchair and now Cymphony have provided to our company over the last few years. Any updates/changes are implemented immediately and messages passed through promptly. A friendly, helpful service."
Helpful Report
Posted 1 month ago
"As a Cymphony customer for a number of years now, we have always found them easy to work with and understanding our business needs. Price-wise they are also distinctly competitive!"
Helpful Report
Posted 1 month ago
"Windrush have been working with Armchair and now Cymphony for several years and we have always been fully satisfied with the service provided, I cant think of a single issue that has ever been caused through a lack of service and care."
Helpful Report
Posted 1 month ago
"Cymphony take care of our out of general out of hours service, but recently they enabled us to have a very bespoke 'Director on Call' service. A trigger word get to one of three directors in order of precedence on a week to week rolling basis. Something which requires a degree of flexibility and application on their part. It's a superb service, not least because of the prompt I get to renew the rota every three weeks. They are so friendly and helpful."
Helpful Report
Posted 1 month ago
"Cymphony works hard to give Stuga Machinery the best possible support that in turns gives our customers and suppliers the best support. Everyone at Cymphony is working hard to improve the experience of their services and the new online customer portal is a great benefit already."
Helpful Report
Posted 1 month ago
Cymphony is rated 4.80 based on 82 reviews

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