Cymphony Reviews

Name: Cymphony
Address: 34-35 Berwick Street (202), London, London
Rating: 4.73

4.7 Rating 478 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 478 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cymphony:

At Cymphony, we blend empathetic, human-led communication with advanced technology to ensure every call, chat, and lead is handled in real time. Our UK-based team integrates seamlessly into your business, delivering 24/7 coverage and branded support that puts your customers first.

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

34-35 Berwick Street (202),
London
London
W1F 8RP

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been looked after by the team for 7 years+ and we can only praise all the staff for their professionalism and great enthusiasm at all tims when handling our calls. Having a receptionist available to answer our calls 24/7 in the most professional manner, has given us as business owners a lot of freedom and reassurance. We can carry on with other important tasks, knowing with confidence we will never miss "that" important call. We cannot thank the team enough!!”

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Posted 1 day ago

Hi Janie, thank you so much for your wonderful feedback and for trusting our team over the past 7+ years! We truly appreciate your continued support and are delighted to hear that our service has helped give you peace of mind and freedom to focus on your business. We look forward to continuing to support you for many more years to come!

Posted 1 day ago

“Bernie at Cymphony , has been , professional , proactive and efficent. I would recommend her .”

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Posted 1 month ago

Thank you for your lovely review! I truly appreciate your recommendation and I'm glad I could assist you in a professional and efficient manner. If you need anything else in the future, just let me know! Warm regards, Bernie

Posted 1 month ago

“Bernie has been helpful to meets our financial needs.”

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Posted 1 month ago

Thank you for your feedback! I am glad to hear that I have been helpful in meeting your financial needs. If there's anything else I can assist you with, please feel free to reach out. Warm wishes, Bernie

Posted 1 month ago

“Cymphony are an important part of my business and I know I can rely on them to deal with my calls professionally and courteously!”

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Posted 1 month ago

Thank you so much for your kind feedback Terry. We are delighted to hear that Cymphony is a valued part of your business. It's great to know you can rely on us to handle your calls with professionalism. If there is ever anything more we can do, please do not hesitate to let us know!

Posted 1 month ago

“Bernie was really helpful and clear with our review!”

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Posted 1 month ago

Thank you so much for your wonderful review, Rebecca! I'm pleased to hear that I was able to provide you with clear assistance during your review. If you have any more questions or need further support, please don't hesitate to reach out. Warm regards, Bernie

Posted 1 month ago

“Current Customer Service is good. Helpful.”

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Posted 2 months ago

“Excellent service”

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Posted 8 months ago

“What we like about Cymphony is that people calling in think that they are our reception, they are polite and often filter calls that are not relevant to us. Messages are generally taken accurately and dispatched quickly.”

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Posted 8 months ago

Thank you for your fantastic review, Richard. We're thrilled to hear that our service has been such an integral part of your business operations and that we've been able to represent your company effectively and efficiently. If there’s anything more we can do to support your business, please don’t hesitate to let us know! Many thanks, Team Cymphony

Posted 8 months ago

“Cymphony helps our business out of hours which means we never miss a call. The service is good quality and provides excellent value to our customers and to us. If any changes are required - Cymphony always respond promptly.”

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Posted 8 months ago

Thank you, Jane for your for your wonderful review. We value your partnership and trust in Cymphony and we look forward to continuing to support you in the future. If there's anything further we can assist you with at any time, please don’t hesitate to reach out. Many thanks Team Cymphony

Posted 8 months ago

“I have been a customer for 15 years. Always been happy with the service and the staff. My customers think this is an extension to my office. Seamless service for them. Any issues resolved promptly.”

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Posted 8 months ago

Thank you, Louise for your wonderful review and for being a loyal client for 15 years. It's great to hear that we have been able to support your business for such a long time and that you have found the service seamless. If there's anything further we can assist you with at any time, please don’t hesitate to reach out. Many thanks Team Cymphony

Posted 8 months ago

“We have been a customer for over 10 years and the service has always been fantastic. Our client experience from the beginning to the end is very important to us and our clients are always given the correct information.”

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Posted 9 months ago

Thank you very much for this lovely review and for being a loyal client for over 10 years. We value your partnership and trust in Cymphony and we look forward to continuing to support you and watching your business grow. Many thanks Team Cymphony

Posted 9 months ago

“Cymphony takes the pressure off when, in a busy office, there are numerous tasks to do and the phone ringing just adds another distraction. Rather than potentially losing a client or enquiry, I know I can count on the PA team to take a suitable message, email me with the requirement, allowing me to triage and then follow up when convenient. They can even filter out nuisance calls if required which is invaluable! Very much recommended.”

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Posted 9 months ago

Thank you for this great review. We're thrilled to hear that you can count on us to never miss a call for you, leaving you time to concentrate on what matters most - providing full turnkey solutions for all your customers. If there's anything further we can assist you with at any time, please don’t hesitate to reach out! Many thanks Team Cymphony

Posted 9 months ago

“We have been with Cymphony since 2007 and, as we are very small company, we rely on them to handle a considerable number of our calls. We have always found the service to be efficient and reflects our company very well in the eyes of our callers. We have built up a genuine relationship with the call handlers and can trust them to deal with the inquiries in a professional manner, furthermore, the costs are very reasonable.”

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Posted 9 months ago

Thank you so much for your wonderful review and for being such a loyal client since 2007! We're thrilled to hear that our service has been such an integral part of your business operations and that we've been able to represent your company effectively. Building strong relationships with clients like you is what we strive for, and it’s fantastic to know that you trust our team to handle your inquiries professionally. We truly value your partnership and are delighted with the review you’ve given us. If there’s ever anything more we can do to support your business, please don’t hesitate to let us know! Many thanks, Team Cymphony

Posted 9 months ago

“Great company to work with. Good comms and easy to gt in touch with and make changes as required.”

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Posted 9 months ago

“I have used Cymphony for several years to support my reception team during busy periods. Their team are great at what they do, providing my clients with a great experience. I've also found them to be really cost effective and reliable.”

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Posted 1 year ago

“Been with this company for years. All good Happy to deal with small businesses”

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Posted 1 year ago

“Not at all happy about yet another price increase. We will seriously be considering whether we actually benefit from using you. Increasing number of mistakes made.”

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Posted 1 year ago

“We are forced to use you against or will by senior staff at Neighbourly !! Nothing wrong with your service but i can do the same with my smart phone I don't need you/ sorry not personal but its just Neighbourlys way of screwing more money out my franchise .. Sorry again and regards Graham DDr Fife”

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Posted 1 year ago

“DO NOT RECOMMEND!! The worst experience ever, over 8 months of nightmare mistakes, and so expensive! They over sold us a huge package of minutes in the first month so we overpaid and were never reimbursed. We lost so much business and so much money from the constant mistakes they made in our booking system. More than one therapist is 100s of ££ out of pocket from their mess ups. No recourse, no responsibility taken for that. More than one client described the experience of talking to a cymphony staff member as "excruciating" that's a strong word, the other words that came up frequently were "inept" and "useless" - not what you want your clients telling you on a regular basis. AVOID I wish we had gone elsewhere sooner, I cannot belive I stayed so long beleiving they would get it right. Incredibly costly lesson learned. Don't make the mistake I did - literally the worst business experience I have had in 10 years of operating. OMG. RUN AWAY NOW - SAVE YOURSELF THE HASSLE!!!”

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Posted 2 years ago

“Using Cymphony for our business means we never miss a call out of hours. The service is of a consistently good quality and provides excellent value to our customers and our internal sales team. Since using Cymphony we have increased our ability to respond to customer queries quickly and efficiently in a cost effective way. Overall Cymphony has been a great leap forward for our business.”

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Posted 2 years ago

Good morning Kieron. Thank you for a brilliant 5* review. It is so important to us that we are able to support your business and provide assistance to your clients, even out side of your regular working hours. Our PAs are dedication in providing a perfect voice and world class service on every single call. Kind regards Steph

Posted 2 years ago

Cymphony is rated 4.7 based on 478 reviews