Cymphony Reviews

4.7 Rating 415 Reviews
95 %
of reviewers recommend Cymphony
4.7
Based on 415 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Cymphony Reviews
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Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote,, Crewe Hall Farm Buildings, Old Park Road

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Anonymous
Anonymous  // 01/01/2019
Great service. Never any issues after years so have no qualms about recommending Cymphony 👍
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Posted 20 hours ago
Good Morning Tim. Thank you very much for your amazing 5* review. It's lovely to know we provide a great service and you would happily recommend us. Kind Regards Steph
Posted 20 hours ago
Excellent service!
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Posted 2 days ago
Good Morning Ben Thank you for your 5* review. It makes us very happy to know we provide you with an excellent service. We will be sure to continue doing this. Kind Regards Steph
Posted 2 days ago
We signed up Cymphony after we ended the lease on our London office at the start of the pandemic. Mine used to be the phone number made available for public enquiries to our organisation and it's a great time saver for Cymphony to now be picking up and fielding these calls. Great service from my point of view.
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Posted 1 week ago
Good Afternoon Sam. Thank you for your amazing 5* review and lovely words. We are pleased to know that we are a great time saver for your business. Kind Regards Steph
Posted 1 week ago
Join Cymphony and create a Synergy with your business. Using Cymphony allows me the time to have the answer and or information ready for the customer before I have to make contact. As I don't always want a customer to know I am not in the UK the calls are taken form " a member of my office staff" therefore the customers who calls in are not aware I am not always in the UK. The headache of having to answer every call has been taken away and the business never misses a call. I have arranged with Cymphony to take secure encrypted credit card payments. This again means that I don't need to be on hand to do this ~ and I process the payment in my time. They will even pop a letter in the post for you ~ if you ask them nicely. Yours Sheena
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Posted 1 week ago
Good Afternoon Sheena. Thank you for your fabulous 5* review and kind words. We love being able to work so well for your business and making sure you never miss an important call. Your words are very much appreciated and I will certainly be passing these over to the team. Kind Regards Steph
Posted 1 week ago
Great customer service, professional and help us 24 hours a day!
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Posted 3 weeks ago
Good Afternoon Deborah Thank you for an amazing review and score. Your comments mean a lot to us. It's fantastic to know we can be of service whenever you need us to, and we look forward to continuing to work alongside you. Kind Regards Steph
Posted 3 weeks ago
As a small business we have used Cymphony for many years. They are professional in the way they answer the telephone and deal with queries. You would not know when you ring our number that you were ringing a service to take your calls. Myself I have also worked as a Receptionist in a Law Company and a School in my past jobs and i know from workload i sometimes even missed calls or let them go to answer machine as i couldn't cope with the amount of calls coming in at the same time. This of course never happens with Cymphony Highly recommend and a fraction of the price in a month to what you would have to pay somebody to answer the phone
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Posted 3 weeks ago
Good Morning Rachel. Thank you so much for a lovely review. It's lovely to know we provide our World Class service for your business, and we look forward to continuing to work with you for many more years. Kind Regards Steph
Posted 3 weeks ago
Was indespensible when I started my business as I wasn't available to handle every call that came in. The Cymphony service was 1st class - my clients never knew they weren't speaking to my office staff (of which there were none!). Excellent service at a very reasonable price. I'd recomend them to any small buiness. 100% better than an answering machine!
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Posted 4 weeks ago
Good Morning Kirsten. Thank you for your lovely words and an amazing score. It is great to know that we provide your business with our world class service. I will be sure to pass on your comments. Kind Regards Steph
Posted 4 weeks ago
Great Customer Service and Support - we could relax over Easter as they covered Good Friday/Easter Monday in tandem with our On Call team. The live chat service works well with initial sales enquiries being dealt with by Cymphony that we then continue and convert into actual clients.
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Posted 1 month ago
Good Morning Mark Thank you for your fabulous score and kind comments. It's great to know we provide such a brilliant service. I'll be sure to pass this on to the team. Kind Regards Steph
Posted 1 month ago
Extremely professional company with friendly staff. As a charity with one member of staff this service is vital for us in the running of our organisation, especially when we receive urgent referrals.
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Posted 1 month ago
Good Morning Harriet. Thank you so much for your kind words and fantastic score. It means a lot to know we provide such a great service to you and your business. I will be sure to pass this on. Kind Regards Steph
Posted 1 month ago
Excellent company to deal with... they provide a very professional front to our business. Have used them for more than a decade and happy to recommend.
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Posted 2 months ago
Good Afternoon Ian, Thank you so much for your years of loyalty. We appreciate you and this amazing review. Kind Regards, Alison
Posted 2 months ago
Have been using this company for a number of years for overflow/out of office calls and in the last few years taking customer orders. Service provided is fantastic and can highly recommend Cymphony
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Posted 2 months ago
Hi Clare Thank you so much for your kind words and a fantastic score. I know the team will be so pleased to hear that you are happy with the service. Kind Regards, Alison
Posted 2 months ago
We're a small team and we sometimes work remotely, so it's very helpful to have Cymphony's team answering the phones on our behalf and immediately sending us a message so that we can deal with it wherever we are and when it suits us to do so.
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Posted 2 months ago
Good Afternoon Oliver, Thank you so much for your kind words and great score. I know the team will be so pleased to hear that you are happy with the service and I will be certain to pass your comments on. Kind Regards, Alison
Posted 2 months ago
We never miss c clients'c calls which just adds to a good customer service
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Posted 2 months ago
Good Afternoon, Thank you so much for your amazing review and comments it is greatly appreciated. I will pass on your comments to the Team. Kind Regards, Alison
Posted 2 months ago
Cymphony provide a great service... Been using them for more than a decade, very pleased with the service they provide... they have been invaluable in providing the business with a professional front.
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Posted 2 months ago
Good Afternoon Ian, Thank you so much for your kind words and amazing score, we really appreciate you taking the time out to share your experience with us. We look forward to working with you for many more years to come. Kind Regards, Alison
Posted 2 months ago
Very good reliable service, just whot your company needs.
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Posted 2 months ago
Good Afternoon, Thank you so much for taking the time to leave us a 5-star review - it is much appreciated. We look forward to working with you for many more years to come. Kind Regards Alison
Posted 2 months ago
A professional and reliable service which helps our small business to function.
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Posted 2 months ago
Good Morning Claire, We really appreciate your feedback. It's great to hear that you are happy with the Cymphony service. Kind Regards, Alison
Posted 2 months ago
I have used Cymphony for at least 10 - 12 years and have always found their service to be spot on.
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Posted 2 months ago
Good Morning Robert, Thank you so much for your kind words and amazing review. Kind Regards, Alison
Posted 2 months ago
Allows me to run my accountancy business with minimal admin support. Calls are dealt with efficiently and messages always get through. A service that just works and works well.
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Posted 3 months ago
Good Morning Ian, Thank you for your amazing 5-star review and lovely comments, we appreciate your business and value your feedback. Kind Regards, Alison
Posted 2 months ago
Always respond quickly to our requests and are always pleasant and professional
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Posted 3 months ago
Hi Lynne, Thank you so much for your amazing 5 * review. We really appreciate your feedback. I am glad you're happy with our service. Kind Regards Alison
Posted 3 months ago
JUMP Children's Charity have been using Cymphony services for several years now and trust them implicitly to pass on messages to us in a timely way so that we can deliver our special photography services for families that have children with life limiting health conditions. Throughout our relationship with Cymphony we have experienced an excellent service and highly recommend them to any businesses or organisations that need to have highly effective communication systems. Thank you to everyone at Cymphony from JUMP Children's Charity
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Posted 3 months ago
Hi Christine, Thank you so much for your amazing 5 * review and lovely comments. I will pass your feedback on to the Team as they will be over the moon. Kind Regards Alison
Posted 3 months ago
Cymphony is rated 4.73 based on 415 reviews