Login
Start Free Trial Are you a business? Click Here

Cruise118.com Reviews

4.8 Rating 15,386 Reviews
96 %
of reviewers recommend Cruise118.com
Company Reviews Metrics Info
4.8
Based on 15,386 reviews
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Cruise118.com Reviews

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Cruise118.com 5 star review on 15th April 2023
Craig Hart
Cruise118.com 5 star review on 1st April 2023
Terry Glover
Cruise118.com 5 star review on 27th March 2023
Ian Greenwood
Cruise118.com 5 star review on 6th March 2023
Rodolfo Quiambao
Cruise118.com 5 star review on 27th February 2023
Mark Cartlidge
Cruise118.com 5 star review on 27th January 2023
Michael Hadjifillipou
Cruise118.com 5 star review on 25th January 2023
Bridget Barnes
29
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Marshall Hall
Verified Buyer
“The process of booking the cruise itself with Cruise 118 was easy and the young man with whom I spoke on the phone was courteous and helpful. However, 2 days after booking I received an email saying I had to register myself with Norwegian Cruise Lines (NCL) and print off my tickets. I attempted to do this but it proved impossible because my reservation number was not recognised by Norwegian. I called the customer service team at Cruise 118 only to be put on hold for nearly 20 minutes. The young lady was courteous but unhelpful saying "it works for me!". In clicking the link sent to me to set up an account with NCL I managed to set up the account with Cunard whose relationship with Norwegian is quite unclear. Eventually, the lady said, "I don't know why they sent you that email so early, it's probably just too early for the system to recognise your reference number. Try again after two weeks". It seemed clear that she just wanted rid of me. It is still not sorted out, I still cannot print off tickets, and I cannot get anyone at Cruise 118 Customer Services team to pick up the phone. I'm sincerely hoping that the cruise itself goes better than the booking process. Prof Marshall Hall”
Helpful Report
Posted 4 years ago
Dear Mr Hall Thank you for your review We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope Sam explained our position in full and that you were happy with what was discussed and our resolution to your review. Please do not hesitate to contact customer relations if you need any further assistance Customer.Relations@worldtravelholdings.co.uk May I thank you once again for taking the time to contact us. Kind regards Customer relations
Posted 4 years ago
Linda Lawrence
Verified Buyer
“Lexi was so helpfully with my booking, explained everything thoroughly and feel very at ease booking my trip with her”
Helpful Report
Posted 4 years ago
Lorna Stevens
Verified Buyer
“racel was very helpful and help me with problems i had i am very greatful to her and would recomemed her to any one”
Helpful Report
Posted 4 years ago
Gail Bonnington
Verified Buyer
“Lexi was very helpful, she was lovely thank you , she really pushed the boat out for my cousin and I.”
Helpful Report
Posted 4 years ago
Lynda Patrick
Verified Buyer
“Phil who took explained everything to us was really helpful,you seem to have very knowledgeable people friendly staff working for you 😋👍”
Helpful Report
Posted 4 years ago
Tracey Basso
Verified Buyer
“Lorraine was so patient and nothing was to much trouble when exploring various options to find the best possible cruise deal”
Helpful Report
Posted 4 years ago
Steven Mungall
Verified Buyer
“The sales executive named John Marcinko was extremely good and patient and never put any pressure on me to book the cruise, even though I could have got a slightly better deal elsewhere I went back to John because he went above and beyond to help me of which I’m grateful. The only point I would make to the company is that other companies let you pick your cabin online so you know from the start where you will be which I do with every cruise I go on. I know it’s only a minor thing but it might help you bring in more customers as they’ll know the cost straight away.”
Helpful Report
Posted 4 years ago
Steven Mungall
Verified Buyer
“The sales executive named John Marcinko was extremely good and patient and never put any pressure on me to book the cruise, even though I could have got a slightly better deal elsewhere I went back to John because he went above and beyond to help me of which I’m grateful. The only point I would make to the company is that other companies let you pick your cabin online so you know from the start where you will be which I do with every cruise I go on. I know it’s only a minor thing but it might help you bring in more customers as they’ll know the cost straight away.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Alison was very knowledgeable, helpful and friendly. Competent and not afraid to ask her supervisor if she was unsure of any answer needed from a question put to her.”
Helpful Report
Posted 4 years ago
Steven Mungall
Verified Buyer
“The sales executive named John Marcinko was extremely good and patient and never put any pressure on me to book the cruise, even though I could have got a slightly better deal elsewhere I went back to John because he went above and beyond to help me of which I’m grateful. The only point I would make to the company is that other companies let you pick your cabin online so you know from the start where you will be which I do with every cruise I go on. I know it’s only a minor thing but it might help you bring in more customers as they’ll know the cost straight away.”
Helpful Report
Posted 4 years ago
Steven Mungall
Verified Buyer
“The sales executive named John Marcinko was extremely good and patient and never put any pressure on me to book the cruise, even though I could have got a slightly better deal elsewhere I went back to John because he went above and beyond to help me of which I’m grateful. The only point I would make to the company is that other companies let you pick your cabin online so you know from the start where you will be which I do with every cruise I go on. I know it’s only a minor thing but it might help you bring in more customers as they’ll know the cost straight away.”
Helpful Report
Posted 4 years ago
Colin Oakey
Verified Buyer
“Have used cruise 118 many times and have always had a good service.”
Helpful Report
Posted 4 years ago
Steven Mungall
Verified Buyer
“The sales executive named John Marcinko was extremely good and patient and never put any pressure on me to book the cruise, even though I could have got a slightly better deal elsewhere I went back to John because he went above and beyond to help me of which I’m grateful. The only point I would make to the company is that other companies let you pick your cabin online so you know from the start where you will be which I do with every cruise I go on. I know it’s only a minor thing but it might help you bring in more customers as they’ll know the cost straight away.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Web site was easy to use and useful. A little confusing to get invoice that was greater than price I booked at, but I think this is a technical issue and just waiting confirmation that 'internet' discount will be applied, as this is the amount by which the invoice and price differ.”
Helpful Report
Posted 4 years ago
Peter Hynard
Verified Buyer
“Girl very good”
Helpful Report
Posted 4 years ago
Steven Mungall
Verified Buyer
“The sales executive named John Marcinko was extremely good and patient and never put any pressure on me to book the cruise, even though I could have got a slightly better deal elsewhere I went back to John because he went above and beyond to help me of which I’m grateful. The only point I would make to the company is that other companies let you pick your cabin online so you know from the start where you will be which I do with every cruise I go on. I know it’s only a minor thing but it might help you bring in more customers as they’ll know the cost straight away.”
Helpful Report
Posted 4 years ago
Steven Mungall
Verified Buyer
“The sales executive named John Marcinko was extremely good and patient and never put any pressure on me to book the cruise, even though I could have got a slightly better deal elsewhere I went back to John because he went above and beyond to help me of which I’m grateful. The only point I would make to the company is that other companies let you pick your cabin online so you know from the start where you will be which I do with every cruise I go on. I know it’s only a minor thing but it might help you bring in more customers as they’ll know the cost straight away.”
Helpful Report
Posted 4 years ago
Stephen Hinson
Verified Buyer
“Excellent service and support by Rachel, well done!”
Helpful Report
Posted 4 years ago
Steven Mungall
Verified Buyer
“The sales executive named John Marcinko was extremely good and patient and never put any pressure on me to book the cruise, even though I could have got a slightly better deal elsewhere I went back to John because he went above and beyond to help me of which I’m grateful. The only point I would make to the company is that other companies let you pick your cabin online so you know from the start where you will be which I do with every cruise I go on. I know it’s only a minor thing but it might help you bring in more customers as they’ll know the cost straight away.”
Helpful Report
Posted 4 years ago
Teresa Canale-Parola
Verified Buyer
“i booked with Kate Freestone who was very easy to talk to and listened and catered for our requirements .Kate was very knowledgeable and very helpful . I spoke with her at initial enquiry and decided to book through her as she was very pleasant and helpful as she continued to be all through booking .I had to speak with my friends with the information she gave me and kept in touch by email and phone . Very happy with service.”
Helpful Report
Posted 4 years ago
Cruise118.com is rated 4.8 based on 15,386 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request