Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,385 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,385 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never booked a cruise before every question I asked was answered there was no pressure to book would definitely recommend.”

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Posted 4 years ago

“Excellent personal service from Gill”

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Posted 4 years ago

“Excellent service, helpful and knowledgeable agent. Prompt email confirmation and regular information updates. Very happy so far with the booking process but haven't been on the cruise yet.”

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Posted 4 years ago

“Agent Lorraine very very helpful. Thank you”

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Posted 4 years ago

“Process of booking our cruise was initially good , and I got all the help I needed ! BUT since booking it I have lost faith in 118 and would never book again through this company . I booked two drinks packages , one for my husband and I and another for my son and his partner. To date I still haven’t had mine added onto my booking , yet my sons has already been added and I booked his after I did ours . The calls I have made is disgusting, I have been put on hold for nearly half hour, and I have just ended the call . Iv spoken to concierge who have just told me what I wanted to hear which isn’t good enough . I’m not at all happy it’s not nice booking a holiday and having the excitement taken out of it because of having to keep chasing things up !! FCC’s haven’t yet been deducted , yet I was told two weeks ago after many calls they would be sorted with in the next 48 hour’s I’m still waiting !!! Because my initial booking experience was good I also booked a surprise cruise for later in the year for my husband , BUT that one is now going to be cancelled I would rather cancel than give 118 any more of my money !!! I have paid my first cruise apart from the FCC that needs deducting or I would of cancelled , just far too much stress . Iv always booked direct with royal Caribbean , no stress all straight forward but I have learnt my lesson and will in future book our future cruises with them . Sorry cruise 118 you really do need to brush up on your customer service!!!”

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Posted 4 years ago

Dear Angela Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope that your call with Hannah on the 14th of February resolved all the issues you mention within your review and that you were happy with what was discussed. Please do not hesitate to contact Customer.Relations@worldtravelholdings.co.uk if you would like to discuss the matter further. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“Sharmaine was very helpful the whole experience was so easy and professional. She answered all our questions”

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Posted 4 years ago

“John M is a testament and shining example of professionalism, patience and knowledge. I wish all sales people were like him. Can't thank him enough for his help in sorting out our booking with so much care, understanding and devotion.”

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Posted 4 years ago

“Ana was excellent”

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Posted 4 years ago

“Agent Lorraine very very helpful. Thank you”

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Posted 4 years ago

“Shelley showed much patience getting me the right cruise. She was very professional and all done with good humour. Thank you.”

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Posted 4 years ago

“James Broxton dealt extremely professionally with our initial booking and as a result I have booked a second cruise, need I say more Excellent service”

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Posted 4 years ago

“Decided to rebook an Australian cruise which had been cancelled in 2020 due to you know what. My first call was to Phil at 118 Cruises who has been very helpful to us in the past. He provided first class service and talked us through the procedure which resulted in us booking a cruise for November 2023. Hopefully, world travel will be back to "normal" by then.”

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Posted 4 years ago

“This was our first booking with 118 and they were very helpful.”

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Posted 4 years ago

“Very helpful and informative very polite and nothing is a bother.”

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Posted 4 years ago

“After booking and trusting the price to b e competitive - I could have got it cheaper direct from p&o. The booking processes seemed arduous. I was leading the process in asking the vital questions not the agent.”

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Posted 4 years ago

Dear Mrs Burdett Thank you for your review. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. As I am sure you will appreciate fares can and do fluctuate especially due to increasing and decreasing demand. Unfortunately, it is sometimes the case that cruise lines drop the price of a cruise or grade of cabin to increase interest on a particular sailing this also applies to flight costs. When a guest calls the contact centre, we can only give the best available fare at the time and advise all customers that if they are happy with the fare, they should secure the booking. All prices are dictated by the cruise lines therefore we have no control over any increases/decreases both during the booking process and thereafter. Please may I also apologise for any service issue you may have encountered, we currently have lots of new sales concierge who as I am sure you would appreciate are learning by experience. I am very sorry that you felt your concierge did not meet your expectations. Rest assured Cruise118 training and support for newer concierge is always ongoing. I would like to thank you for taking the time to contact us and if I can be of any further assistance, please do not hesitate to contact me. Kind regards Customer relations

Posted 4 years ago

“Brilliant service by Shelley brackenbury Great price ,very efficient,a credit to the company , great asset 👍”

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Posted 4 years ago

“Excellent customer service and brilliant price as always”

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Posted 4 years ago

“Lindsay was so thorough, helpful and patient. Dealing with the whole booking to ensure our needs were covered. Brilliant thank you.”

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Posted 4 years ago

“Gill was very helpful and knowledgeable when booking our MSC cruise. And the discount we received was a bonus! Highly recommended.”

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Posted 4 years ago

“The process of booking the cruise itself with Cruise 118 was easy and the young man with whom I spoke on the phone was courteous and helpful. However, 2 days after booking I received an email saying I had to register myself with Norwegian Cruise Lines (NCL) and print off my tickets. I attempted to do this but it proved impossible because my reservation number was not recognised by Norwegian. I called the customer service team at Cruise 118 only to be put on hold for nearly 20 minutes. The young lady was courteous but unhelpful saying "it works for me!". In clicking the link sent to me to set up an account with NCL I managed to set up the account with Cunard whose relationship with Norwegian is quite unclear. Eventually, the lady said, "I don't know why they sent you that email so early, it's probably just too early for the system to recognise your reference number. Try again after two weeks". It seemed clear that she just wanted rid of me. It is still not sorted out, I still cannot print off tickets, and I cannot get anyone at Cruise 118 Customer Services team to pick up the phone. I'm sincerely hoping that the cruise itself goes better than the booking process. Prof Marshall Hall”

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Posted 4 years ago

Dear Mr Hall Thank you for your review We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope Sam explained our position in full and that you were happy with what was discussed and our resolution to your review. Please do not hesitate to contact customer relations if you need any further assistance Customer.Relations@worldtravelholdings.co.uk May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,385 reviews