Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,381 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,381 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lexie was welcoming, friendly and very knowledgeable. She explained everything clearly and simply. Will happily keep in touch with her to answer more of our questions as it is our first cruise.”

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Posted 4 years ago

“Laura was helpful and patient when I kept changing my mind”

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Posted 4 years ago

“1st Class Service”

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Posted 4 years ago

“Easy to deal with”

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Posted 4 years ago

“Very helpful consultant. No delays , booked within 10 minutes, got everything I wanted, very good.”

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Posted 4 years ago

“Excellent knowledgeable advice very helpful couldn’t fault”

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Posted 4 years ago

“Stephenie was very helpful and polite”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Jenny was very helpful and found the best cabin in are price range”

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Posted 4 years ago

“Kim helped me a lot, I found her polite friendly and reliable when calling me back.Thank you.”

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Posted 4 years ago

“Excellent helpful service from Rich. Booking confirmation received but with 2 errors and one omission, I have sent corrections and awaiting confirmation of changes. Thank you”

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Posted 4 years ago

“Yamish is an excellent ambassador for 118 ,nothing was too much trouble he could not have been more obliging Yours Peter”

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Posted 4 years ago

“shelley looked after our own and our frinds bookings excellently”

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Posted 4 years ago

“I didn’t get any email after 10mins as stated on the page where I paid (the site crashed once making me unsure if my payment had gone through) so I had to phone 118. What a nightmare trying to find what number to phone. Took ages to get through and then the woman that served me kept saying ‘are you sure that you paid with 118’. I stayed that I took a screen shot of the page with the ref. Number on and she said ‘we’ll that isn’t one of our ref numbers - are you sure that you paid on 118?’ This took some Time for her to look up out details and even when I confirmed everything and she must have noticed that I already booked another two cruises with 118 this year, her ‘attitude’ didn’t improve. Eventually she found the booking and sent us an email. She got better towards the end, but it wasn’t the best or friendliest experience.”

Helpful Report

Posted 4 years ago

Dear Zara Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am very glad to see that your booking confirmation was sent, we are extremely sorry that the service you received did not meet your expectations. Rest assured your comments have been noted in full and passed to our training team. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Rest assured we are working hard to make sure that our normal high levels of service are met going forward. Kind regards Customer relations

Posted 4 years ago

“Very good was told everything about the cruise”

Cruise118.com 5 star review on 25th February 2022

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Posted 4 years ago

“Yamish is an excellent ambassador for 118 ,nothing was too much trouble he could not have been more obliging Yours Peter”

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Posted 4 years ago

“John marcinko the call handler was 100% professional”

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Posted 4 years ago

“Jennifer was really helpful”

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Posted 4 years ago

“Excellent service from Rachel, friendly,efficient, and received confirmation straight away. The price was just as good so happy customers.”

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Posted 4 years ago

“Very please with the patient way my enquiry and placing of the order was handled by Fiona Would recommend”

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Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,381 reviews