Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,381 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,381 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Andrea McDiarmid, Sales Concierge, dealt with my enquiry to change a cruise which had been cancelled by the operator to another. This was done quickly, efficiently co operatively and in a friendly communicative manner. I would highly recommend Cruise 118, having used them several times. They always deliver professionally in my experience.”

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Posted 4 years ago

“Very good service thanks to the lady on the over end of the phone.”

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Posted 4 years ago

“Great from start to finish”

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Posted 4 years ago

“Our cruise concierge Jen Stevenson was very patient and extremely helpful accommodating our unusual requirements. Cruise 118 were also very helpful with a previous Alaskan cruise which we unfortunately had to cancel due to Covid. This was the main reason for returning to Cruise 118 for our latest booking.”

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Posted 4 years ago

“Excellent friendly service. Would definatly recommend to friends and family”

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Posted 4 years ago

“Always satisfied with outcome very friendly and professional. Katie is excellent”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Very easy to book and the lady that dealt with us was knowledgeable and able to answer all our questions quickly and efficiently. Would definitely use them again.”

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Posted 4 years ago

“Booked whilst on cruise, gave our details to Lexi at 118, and being her usual excellent self, we had our confirmation back in hours.”

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Posted 4 years ago

“Had a lovely lady who helped us and everything was booked within 10 minutes with everything explained. Impressed”

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Posted 4 years ago

“Agent was very helpful and gave me everything I asked for. very happy cruiser”

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Posted 4 years ago

“I booked a Caribbean cruise and fully paid for it in May 2020 the cruise was supposed to be in November 2020 , which was obviously cancelled due to covid. We moved it to November 2021, and had to pay a little extra. That cruise also got cancelled so we requested a refund, cruise 118 have made every excuse going , saying it will take at least 6 months to get our money back from MSC.  We get no update communication from them , I would never use or recommend them to anyone. Refund is currently in excess of 6 months”

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Posted 4 years ago

Dear Mr Anderson Thank you for your review and taking my call today. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope I explained our position in full and that you were happy with what was discussed and our resolution to your review.. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“Very straight forward and helpful”

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Posted 4 years ago

“I always end up back with you, even after looking elsewhere. You always look after me”

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Posted 4 years ago

“Lexicon was very helpful and efficient could not have been friendlier with lots of useful advise and tips. First class”

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Posted 4 years ago

“Paula was brilliant, very professional with a great personality.”

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Posted 4 years ago

“Excellent informative service from Ryan didn’t rush me gave me all the details I needed to make my decision.”

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Posted 4 years ago

“Our cruise agent Jen was absolutely fantastic. She was friendly and nothing was too much trouble. Outstanding service.”

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Posted 4 years ago

“Easy peasy booking my cruise with cruise 118. Kym and Sarah were extremely efficient in answering all my questions. Booking for ten people was a breeze.”

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Posted 4 years ago

“Cruise 118 Excellent as usual. John was helpful as always.”

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Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,381 reviews