Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,987 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,987 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was an amazing experience so reassuring today deal with very competent staff.”

Helpful Report

Posted 9 years ago

“I was given the wrong price on my second phone call to secure cruise and am still awaiting a phone call that was promised 0930 two days ago to finalise paperwork. Although saying that the person I spoke to on my initial call was very helpful. I shall chase up today. I am writing this now after the trip, after the above dodgy start all paperwork was in place and subsequent calls were helpful and car parking arranged. Cruise went without a hitch.”

Helpful Report

Posted 9 years ago

Dear Miss Sarah Blewett Thank you for your review and booking. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Yours Sincerely Customer Relations Cruise 118

Posted 9 years ago

“Very good booking experience with Laura, most impressed with her friendliness and willingness to help, and the ease with the whole booking process However repeated inaccuracies in the following confirmation paperwork and unexpected change in a room number, plus misleading description of original room locations in relation to each other spoiled the initial reaction. A bit of a sloppy approach which created unnecessary anxiety and a poor perception of the company's ability. Since the original review the staff have re-issued the confirmations with the correct information on.”

Helpful Report

Posted 10 years ago

Dear Mr Minchin Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. Can we send our sincere apologies for the customer service issues that have been brought to our attention. We hope that after our recent telephone conversation that we have restored your good faith in our company. Please do not hesitate to contact us if your need any further assistance. Kind Regards Customer Relations

Posted 10 years ago

“The booking agent Rachel was polite and helpful. However, The cruise line P&O raised the price within one hour of our initial inquiry and us wanting to book the cruise. I was furious and initially declined to proceed with the booking. We have sailed with P&O many times and I find this sort of behaviour unethical and totally unacceptable. Rachel did come back to us a little later and said her manager had agreed they would pay half the cost of the increase. Still not totally happy but we accepted their deal. Unfortunately there now still appears to be a problem with their accounting as the 118 booking confirmation team want to charge us £46.50 when we have already paid the agreed amount in full. This was supposed to have been sorted out over a week ago. Still nothing....”

Helpful Report

Posted 10 years ago

Dear Mr Lewin Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feed back. Can I apologise for the confusion over the outstanding balance on your booking. I am glad that we have managed to sort this matter for you and if you need any further assistance please do not hesitate to contact us. Kind Regards Customer Relations

Posted 10 years ago

“My usual agent had moved to management People were on holidays and courses so the booking was all delayed a bit. However, finally it was all sorted very well by my new agent.”

Helpful Report

Posted 10 years ago

“I had a reply to my review, asking me to change it now my problem has been resolved well it hasent I still havent received my £15 back and I think it is out of order.you took my money within 10 minutes yet I have to wait 3 weeks for my overcharge of £15. Please pay it back into my bank today. I will not be using cruise 118 again. I can get a better deal with planetcruise without being overcharged. and have to fight for my money back carol sanders .”

Helpful Report

Posted 10 years ago

Good morning Mrs Sanders, Many thanks for your review. I apologies on behalf of Tom for over charging you. I have noted that you booked on the 04th June and the refund was processed on the 13th June. I am sorry its taken 9 days to process however due to the review procedure this is why its taken so long. Kind Regards Customer Relations Manager.

Posted 10 years ago

“It is frustrating to note your cancellation policy, absolutely no any exceptions and even no remedy to insurance , the customers are left very vulnerable to huge loss in the event of anything going wrong in last few weeks. Very very poor T&C,I would say.”

Helpful Report

Posted 10 years ago

“I am a little disappointed that the cruise I booked early was then advertised for £500 cheaper with a free drinks package. I was able to get this price but lost my deposit.”

Helpful Report

Posted 10 years ago

Good Morning Mrs Passmore, Looking at your booking this has now been sorted. Cruise Lines can bring out new campaigns and we only know about them when they go on sale. Unfortunately the cruise line treat new bookings as cancellations and re book, this is out of our hands, this is in the Royal Caribbean terms and conditions. Kind Regards Customer Relations Manager

Posted 10 years ago

“Having booked our cruise onboard Azura and having a written quotation from P & O and pay balance by 20th June, 2016, we then received a note from you saying balance was due on 29th May, 2016. Under protest this was amended to 5th June and under further protest this was amended to 15th June. I have now suggested that I pay directly to P & O on 20th June (as P & O quoted originally) but have received no answer to that suggestion.”

Helpful Report

Posted 10 years ago

Good Afternoon I have asked our accounts manager to contact you directly to discuss the payment on your account Kind Regards Lynsey Smith

Posted 10 years ago

“last year we had a bad experience with 118 but have been assured we will be looked after this time so we would rather not comment until after our holiday”

Helpful Report

Posted 10 years ago

“One thing you should put right . Going to the USA for the first time we needed an ESTA . You told us to use CIBT . This caused several problems . On consulting friends we discovered that the best route is to apply through the official US government website. Apart from its being easier to use , and the definitive way forward , it cost us 14 dollars each . Your recommended CIBT would have cost us £41 each ! It may be that you have an arrangement advantageous to you , but it certainly isn't advantageous to your customers whom you presumably want to keep for the future . Very disappointing INDEED ! David Machin Ref. XM5P4N Queen Mary 2 20 September”

Helpful Report

Posted 10 years ago

Dear Mr Machin, It was great to speak to you again. I am sorry for any confusion caused regarding visa's. I have sent you the document we send out on visa's so you have all the information required. Should you have any further queries please do not hesitate to contact me directly. Kind Regards, Michelle Payton

Posted 10 years ago

“Booking went fine. We were not prepared for the admin fee.we have never had to pay an admin fee before with any other cruise agent. It was a shock”

Helpful Report

Posted 10 years ago

“Have been given the worst cabin on the ship on a guaranteed basis the last cabin on deck 2 which I guess will be next to the constant banging of staff quarters and the smell of their accompanying tobacco smoke. I have returned an email to the young lady who forwarded this cabin allocation and requested that as the largest cruise booking company, so I was informed on booking, that they use their influence and get it changed. I am still waiting after nearly a week for a reply. Not amused.”

Helpful Report

Posted 10 years ago

Good Afternoon Mr Linney, I am glad we have you all sorted now, and your cabin has been changed. Have a lovely cruise Lynsey Smith Customer Relations Manager

Posted 10 years ago

“It was a complicated booking. Not sure we got the best deal. Told the last 4 bedded cabin but not sure about that. Therefore felt rushed to make decision and we probably lost out”

Helpful Report

Posted 10 years ago

“I was quoted a good price and used it to bench-mark other cruise companies for the same cruise. 118 were the offering the best deal, but have hidden admin charges per cabin of £29, but this is not mentioned until you're at the payment stage. It would be better for the automated attendant to tell you this before the call is connected to an adviser.”

Helpful Report

Posted 10 years ago

“PROBLEMS WITH SECURING SEATS ON THE AIRCRAFT FOR A DISABLED PERSON.”

Helpful Report

Posted 10 years ago

“I did send an EMail and was given an assurance that the discount we received is the best option but I am still very surprised at the haste you changed your policy about Lucky 7 after bombarding customers with overload of publicity stating its availability until well after the date of our booking. As I previously stated 'A sprat to catch a mackerel' or 'A mackerel to catch a sprat. Still feeling somewhat misled by your publicity. Sylvia Clark”

Helpful Report

Posted 10 years ago

“The initial call was good but I have sent an email query and have not had a reply this is why I have scored so low”

Helpful Report

Posted 10 years ago

Good afternoon, thank you for your review. My Colleague Ryan has looked into your email in question and replied back to you accordingly. Regards Lynsey Smith Customer Relations Manager

Posted 10 years ago

“Everything was great until a member of our party had to cancel, then the problems started. We canceled at the beginning of July and despite many promises of call backs and cheques in the post we still haven't received a refund. It has been frustrating and such a waste of my time following it up.”

Helpful Report

Posted 10 years ago

“Booking normal even though booked late by us Not happy with transport from transport from Barcelona to airport following cruise taxi firm a joke”

Helpful Report

Posted 11 years ago

Cruise118.com is rated 4.8 based on 15,987 reviews