Usually staff from Cruise 118 sort out a cruise, no problem. But this time it was very different. Twice I had shared that the quote showed only 2 people on the email I received. Both times I was told that it was fine and we arranged that I couldn't book Aqua Class as I had 3 in the booking and so booked Concierge. I was also told 2 would have drinks package and one have soft drinks package. So my C 118 contact KNEW there were 3 people involved. I agreed to pay the deposit that day. I waited all day on that Friday for the confirmation email to come through - but no contact. I telephoned and left a message - no reply. I telephoned again to have a voicemail tell me that C 118 was closed! However, Jamie called me later that Friday evening (my 1st contact with him). It was a real shock when he told of a major error in the booking. Apparently I had been quoted the wrong price, for 2 people instead of 3! This made about £1,600 difference in the end. Jamie is to be credited for his way in handing this booking after the errors came to light (not his errors). I recognise that mistakes do happen, but it was awful to be told of the difference in price. However, I still agreed to go ahead with the booking and nearly backed out when another error came to light, and I was asked to pay an extra £73 for transport from Auckland hotel to the cruise point. Jamie sorted that out and, had he not done so, I would have simply cancelled the booking. So it's been a very rocky ride this time!