Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,987 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,987 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I phoned on Sunday as there was a deal on the cruise I booked, I was told they were busy and someone would call back so I waited but there was no call returned. I phoned again on Tuesday same again they were busy and promised to call back that day for sure, no call was returned. I called again on Wednesday and got through okay and was dealt with by a very nice girl called Kim McIntyre. Although we managed to get booked on the cruise we had missed the deal and had to pay full price”

Helpful Report

Posted 9 years ago

Dear Mrs Urquhart Firstly please accept my sincere apologies that you have found it necessary to write to us with feedback of this nature. We work extremely hard here at Cruise 118 to ensure our service is both exceptional and consistent and so it is always disappointing to find that on the odd occasion this has not been the case. As a customer focused company feedback whether good or bad is extremely important to us, I am very concerned with the issues that you have raised in your review. It is only on the receipt of information such as this that we can assess and improve the services that we offer. We are glad to hear that you were happy with your sales concierge. May I once again apologise for the delay you encountered while trying to book your cruise, please rest assured that we are working hard to make sure this situation does not arise again. Please do not hesitate to contact us if you need any further assistance. Customer Relations

Posted 9 years ago

“The almost matched a price I gave them from another operator. Not quite but just a few pounds more.”

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Posted 9 years ago

“Lee Sales rep was helpful and patient shame about the after sales service”

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Posted 9 years ago

Dear Mr Madha As a customer focused company feedback whether good or bad is extremely important to us, and I am very disappointed and concerned with the issues that you have raised in your review It is only on the receipt of information such as this that we can assess and improve the services that we offer. We are glad to hear that you were happy with your sales concierge. Please feel free to contact the customer relations department if you wish to discuss any concerns you may have regarding the after sales service that you received. Again, we apologise for the difficulties you encountered. Kind regards Customer relations

Posted 9 years ago

“Booked holiday.”

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Posted 9 years ago

“Knowledgeable rep who took me through the whole trip and answered every question Except did not mention no transfer between hotel and terminal. Mislead me on included drinks situation”

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Posted 9 years ago

“Our departure airport was booked as Gatwick instead of Manchester against our wishes.we gave way in the end. This has resolved matters to a degree”

Helpful Report

Posted 9 years ago

Dear Mr Cuttell Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. As per our telephone conversation we sincerely apologise for the error that occurred with your flights at the time of booking. I am glad we have come to a satisfactory conclusion for you. If there is anything else we can assist you with please do not hesitate to ask. Kind Regards Customer Relations

Posted 9 years ago

“Provided very full, helpful service, and a reasonable price, although a little more than we were looking to pay. It was appreciated that Laura was giving a very good discount, and Laura did call back etc when she said she would. Sadly, when I was able to confirm, and ready to make payment, I was informed the price had increased during the day by £60 pp, and the deposit by £50 pp, and I am still not sure why this should be the case, the flight price had not increased, and the cabins we had been quoted for, were still available Andrew was able to reduce the deposit, for which I am grateful, but having asked our travelling party for a deposit, to then to have to return to them to explain there was an increase left a sour taste. It appears that the cruise is still being advertised at a cost that is not available. I received a reply to my review, repeating that the price had increased between telephone calls, so I am not able to say the "issue" had been resolved. On replying to the email, this was returned as undeliverable so although invited to contact the company, I was unable to, other through than through this review which I was invited to edit.”

Helpful Report

Posted 9 years ago

Dear Mr Wadsworth Thank you for your review, Cruise 118 is a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are glad to hear that your concierge went out of her way to find you a suitable cruise. We work on a live booking system and are therefore only able to quote the best available fare at that moment in time and unfortunately the price quoted is only valid for the length of the call. Please be aware that I have passed your feedback on to our marketing department so we can investigate your comment regarding the cost still being advertised . Again, we apologise for the difficulties you encountered. Please do not hesitate to contact us if you need any further assistance. Kind Regards Customer Relations

Posted 9 years ago

“When I eventually managed to speak to Caroline Latham, she went out of her way to find a suitable booking for us (since our first and second choice cruises were fully booked). But it took three phone calls, and a lot of waiting about, to be able to speak to a concierge in the first place.”

Helpful Report

Posted 9 years ago

Dear Mr Greener Thank you for your review, Six star cruises are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are glad to hear that your concierge went out of her way to find you a suitable cruise. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries. Kind Regards Customer Relations

Posted 9 years ago

“We have booked 2 cabins for two couples. We tif not get our booking confirmation but the other couple did it took 48 hours to resolve this as the Perron we were dealing with "passed it to his manager" .This was quite a worrying time as we didn't know if our bilking was confirmed. We also asked for all financial information be sent to us as we are paying for the cruise and not our guests. This has still to be rectified.”

Helpful Report

Posted 9 years ago

“We would like the details of our transfers on our forthcoming cruises and dont know what they are. Could you please provided them. Thank you”

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Posted 9 years ago

“Staff great but so cross that less than 48 hours cruise price reduced by £30per person so just lost £120-leaves a very bad taste!”

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Posted 9 years ago

Dear Customer Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please can I explain, from time to time cruise lines release many fluid offers to stimulate sales which are due to supply and demand of the product, its nature of course is perishable. There can be occasions where a more attractive offer becomes available than the one booked and also on occasion where the demand is high the price then increases and booking earlier would then be a benefit. We work on a live booking system and are therefore only able to quote the best available fare at that moment in time and as such our advice can really only be for our customers to make a booking when they are happy with what is being booked and the price being charged for such. Unfortunately any changes made by the cruise lines to the prices once you have made your booking are completely beyond our control. Although I am sorry that my response may not be to your satisfaction, I would like to thank you for taking the time to contact us and if I can be of any further assistance, please do not hesitate to contact me. Kind Regards Customer Relations

Posted 9 years ago

“Quite helpful”

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Posted 9 years ago

“She was person friendly helpful. Did what she said she would and got us a great price. Thankyou”

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Posted 9 years ago

“I didn't have to wait in a queue for my call to be answered”

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Posted 9 years ago

“Bethany was delightful when we booked. She did get her sums slightly wrong. Heather is a credit to herself and to the Company. Superb Concierge- mature and efficient, sorted problems and issues promptly and efficiently. Someone in Finance did however make a big mistake and got their costings very wrong. Heather is currently resolving that problem First time we have used Cruise 118- so far we are happy and confident with Heather but a bit apprehensive with the company.”

Helpful Report

Posted 9 years ago

“Will await present booking conclusion”

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Posted 9 years ago

“maybe the worst thing about booking a cruise with Cruise118 is the intolerable length of time the customer is kept on hold. I have now booked my cruise but was on the verge of giving up after being kept on hold for a total of over an hour on three calls.Perhaps you should consider employing more staff.”

Helpful Report

Posted 9 years ago

“happy with cruise,not happy about not being told about charged for shuttle bus think this is very bad of po”

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Posted 9 years ago

“Sue Thomas is an excellent cruise advisor, without Sue I would not book with cruise 118 she is honest trustworthy and always gets me the best possible price”

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Posted 9 years ago

“We were a little fed up as it was a special occasion and we were put in a cabin opposite the launderette.I must add this was amended but we only noticed the change ourselves when our labels had a different cabin number to our original details from yourselves.However the staff are very helpful and we have booked for next year with two friends,and fixed our cabin numbers.”

Helpful Report

Posted 9 years ago

Cruise118.com is rated 4.8 based on 15,987 reviews