Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,226 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,226 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Provided very full, helpful service, and a reasonable price, although a little more than we were looking to pay. It was appreciated that Laura was giving a very good discount, and Laura did call back etc when she said she would. Sadly, when I was able to confirm, and ready to make payment, I was informed the price had increased during the day by £60 pp, and the deposit by £50 pp, and I am still not sure why this should be the case, the flight price had not increased, and the cabins we had been quoted for, were still available Andrew was able to reduce the deposit, for which I am grateful, but having asked our travelling party for a deposit, to then to have to return to them to explain there was an increase left a sour taste. It appears that the cruise is still being advertised at a cost that is not available. I received a reply to my review, repeating that the price had increased between telephone calls, so I am not able to say the "issue" had been resolved. On replying to the email, this was returned as undeliverable so although invited to contact the company, I was unable to, other through than through this review which I was invited to edit.”

Helpful Report

Posted 8 years ago

Dear Mr Wadsworth Thank you for your review, Cruise 118 is a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are glad to hear that your concierge went out of her way to find you a suitable cruise. We work on a live booking system and are therefore only able to quote the best available fare at that moment in time and unfortunately the price quoted is only valid for the length of the call. Please be aware that I have passed your feedback on to our marketing department so we can investigate your comment regarding the cost still being advertised . Again, we apologise for the difficulties you encountered. Please do not hesitate to contact us if you need any further assistance. Kind Regards Customer Relations

Posted 8 years ago

“When I eventually managed to speak to Caroline Latham, she went out of her way to find a suitable booking for us (since our first and second choice cruises were fully booked). But it took three phone calls, and a lot of waiting about, to be able to speak to a concierge in the first place.”

Helpful Report

Posted 8 years ago

Dear Mr Greener Thank you for your review, Six star cruises are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are glad to hear that your concierge went out of her way to find you a suitable cruise. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries. Kind Regards Customer Relations

Posted 8 years ago

“We have booked 2 cabins for two couples. We tif not get our booking confirmation but the other couple did it took 48 hours to resolve this as the Perron we were dealing with "passed it to his manager" .This was quite a worrying time as we didn't know if our bilking was confirmed. We also asked for all financial information be sent to us as we are paying for the cruise and not our guests. This has still to be rectified.”

Helpful Report

Posted 8 years ago

“We would like the details of our transfers on our forthcoming cruises and dont know what they are. Could you please provided them. Thank you”

Helpful Report

Posted 8 years ago

“Staff great but so cross that less than 48 hours cruise price reduced by £30per person so just lost £120-leaves a very bad taste!”

Helpful Report

Posted 8 years ago

Dear Customer Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please can I explain, from time to time cruise lines release many fluid offers to stimulate sales which are due to supply and demand of the product, its nature of course is perishable. There can be occasions where a more attractive offer becomes available than the one booked and also on occasion where the demand is high the price then increases and booking earlier would then be a benefit. We work on a live booking system and are therefore only able to quote the best available fare at that moment in time and as such our advice can really only be for our customers to make a booking when they are happy with what is being booked and the price being charged for such. Unfortunately any changes made by the cruise lines to the prices once you have made your booking are completely beyond our control. Although I am sorry that my response may not be to your satisfaction, I would like to thank you for taking the time to contact us and if I can be of any further assistance, please do not hesitate to contact me. Kind Regards Customer Relations

Posted 8 years ago

“Quite helpful”

Helpful Report

Posted 8 years ago

“She was person friendly helpful. Did what she said she would and got us a great price. Thankyou”

Helpful Report

Posted 8 years ago

“I didn't have to wait in a queue for my call to be answered”

Helpful Report

Posted 8 years ago

“Bethany was delightful when we booked. She did get her sums slightly wrong. Heather is a credit to herself and to the Company. Superb Concierge- mature and efficient, sorted problems and issues promptly and efficiently. Someone in Finance did however make a big mistake and got their costings very wrong. Heather is currently resolving that problem First time we have used Cruise 118- so far we are happy and confident with Heather but a bit apprehensive with the company.”

Helpful Report

Posted 8 years ago

“Will await present booking conclusion”

Helpful Report

Posted 8 years ago

“maybe the worst thing about booking a cruise with Cruise118 is the intolerable length of time the customer is kept on hold. I have now booked my cruise but was on the verge of giving up after being kept on hold for a total of over an hour on three calls.Perhaps you should consider employing more staff.”

Helpful Report

Posted 8 years ago

“happy with cruise,not happy about not being told about charged for shuttle bus think this is very bad of po”

Helpful Report

Posted 8 years ago

“Sue Thomas is an excellent cruise advisor, without Sue I would not book with cruise 118 she is honest trustworthy and always gets me the best possible price”

Helpful Report

Posted 8 years ago

“We were a little fed up as it was a special occasion and we were put in a cabin opposite the launderette.I must add this was amended but we only noticed the change ourselves when our labels had a different cabin number to our original details from yourselves.However the staff are very helpful and we have booked for next year with two friends,and fixed our cabin numbers.”

Helpful Report

Posted 8 years ago

“It was an amazing experience so reassuring today deal with very competent staff.”

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Posted 8 years ago

“I was given the wrong price on my second phone call to secure cruise and am still awaiting a phone call that was promised 0930 two days ago to finalise paperwork. Although saying that the person I spoke to on my initial call was very helpful. I shall chase up today. I am writing this now after the trip, after the above dodgy start all paperwork was in place and subsequent calls were helpful and car parking arranged. Cruise went without a hitch.”

Helpful Report

Posted 8 years ago

Dear Miss Sarah Blewett Thank you for your review and booking. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Yours Sincerely Customer Relations Cruise 118

Posted 8 years ago

“Very good booking experience with Laura, most impressed with her friendliness and willingness to help, and the ease with the whole booking process However repeated inaccuracies in the following confirmation paperwork and unexpected change in a room number, plus misleading description of original room locations in relation to each other spoiled the initial reaction. A bit of a sloppy approach which created unnecessary anxiety and a poor perception of the company's ability. Since the original review the staff have re-issued the confirmations with the correct information on.”

Helpful Report

Posted 8 years ago

Dear Mr Minchin Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. Can we send our sincere apologies for the customer service issues that have been brought to our attention. We hope that after our recent telephone conversation that we have restored your good faith in our company. Please do not hesitate to contact us if your need any further assistance. Kind Regards Customer Relations

Posted 8 years ago

“The booking agent Rachel was polite and helpful. However, The cruise line P&O raised the price within one hour of our initial inquiry and us wanting to book the cruise. I was furious and initially declined to proceed with the booking. We have sailed with P&O many times and I find this sort of behaviour unethical and totally unacceptable. Rachel did come back to us a little later and said her manager had agreed they would pay half the cost of the increase. Still not totally happy but we accepted their deal. Unfortunately there now still appears to be a problem with their accounting as the 118 booking confirmation team want to charge us £46.50 when we have already paid the agreed amount in full. This was supposed to have been sorted out over a week ago. Still nothing....”

Helpful Report

Posted 9 years ago

Dear Mr Lewin Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feed back. Can I apologise for the confusion over the outstanding balance on your booking. I am glad that we have managed to sort this matter for you and if you need any further assistance please do not hesitate to contact us. Kind Regards Customer Relations

Posted 8 years ago

“My usual agent had moved to management People were on holidays and courses so the booking was all delayed a bit. However, finally it was all sorted very well by my new agent.”

Helpful Report

Posted 9 years ago

“I had a reply to my review, asking me to change it now my problem has been resolved well it hasent I still havent received my £15 back and I think it is out of order.you took my money within 10 minutes yet I have to wait 3 weeks for my overcharge of £15. Please pay it back into my bank today. I will not be using cruise 118 again. I can get a better deal with planetcruise without being overcharged. and have to fight for my money back carol sanders .”

Helpful Report

Posted 9 years ago

Good morning Mrs Sanders, Many thanks for your review. I apologies on behalf of Tom for over charging you. I have noted that you booked on the 04th June and the refund was processed on the 13th June. I am sorry its taken 9 days to process however due to the review procedure this is why its taken so long. Kind Regards Customer Relations Manager.

Posted 9 years ago

Cruise118.com is rated 4.8 based on 15,226 reviews