Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,621 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,621 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and very efficient service .”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, We are happy to hear you found our service fast and very efficient. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Very friendly Sian and helpful. Excellent service. Will definitely recommend.”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you very much for your kind review. We are delighted to hear that Sian provided such friendly and helpful service and that you received excellent support throughout. Your recommendation is greatly appreciated and will be shared with her. We look forward to assisting you again in the future. Kind regards Customer Relations.

Posted 1 month ago

“Have used Cruise118 a number of times to be our cruise and staff have always been very knowledgeable and helpful. Would definitely recommend.”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you very much for your continued support and for taking the time to leave such a lovely review. We are delighted to hear that you’ve used Cruise118 a number of times and have consistently found our team knowledgeable and helpful. Your recommendation really means a great deal to us. We look forward to assisting you again in the future. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Very helpful, tailored the holiday to our needs and competitive price.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Very pleasant lady and extremely understanding True 5 star site”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, We are very happy to hear that you found our team member pleasant and extremely understanding, and that you felt you received a true 5 star experience. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Excellent service thanks”

Helpful Report

Posted 1 month ago

Dear Pat Davison, Thank you very much for your kind feedback. We are delighted to hear you received excellent service, and we really appreciate you taking the time to share your experience. Thank you once again and thank you for choosing to sail with Cruise118! Kind Regards Customer Relations

Posted 1 month ago

“Shelley was extremely helpful when putting our cruise together. We like to stay a day or two before our cruise , this was not a problem We have booked a number of times with cruise 118 and would highly recommend them”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Beth (Bethany Tomlinson) helped us getting our cruise sorted. She was very pleasant, knowledgeable and professional. We asked her a lot of questions, and she was very patient and happily answered all the queries. As a result, we were able to sort out and purchase our cruise the very same day”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Bethany recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Brilliant service every time Rachel booked us this time, all staff very friendly sometimes I shop around but always seem to come back to cruise 118”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your recent positive review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rachel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“The representative who dealt with our booking was very professional and helpful. He quickly found the cruise we were interested in and advised us on a cabin that would be quiet and convenient at a very reasonable price. He also sorted a drinks package and gave us details to book our port parking, giving us discount code. Super efficient.”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you very much for taking the time to share your feedback. We are delighted to hear that our representative provided such professional, helpful, and efficient service, and that they were able to find the right cruise and cabin to suit your needs at a great value. It is also wonderful to know the additional advice on the drinks package and port parking, including the discount code, was helpful. Thank you again for your kind comments, we truly appreciate your recommendation and look forward to assisting you again in the future. Kind Regards Customer Relations.

Posted 1 month ago

“So helpful - really understood our requirements”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, We are happy to hear that our team was able to be helpful and truly understand your requirements. Providing a personalised and attentive service is very important to us, so your comments are greatly appreciated. Kind Regards Customer Relations

Posted 1 month ago

“As usual Donna Worsnip was a star (booked many times with her and recommended many friends to her). Nothing was to much trouble and she as always was very patient with me finalising cabins etc. Donna is a credit to your company. Take my advice ask for Donna Worsnip”

Helpful Report

Posted 1 month ago

Dear David Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Donna recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Very helpful staff listened to our preferences and took the time to find us the cruise and accommodation we wanted.”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you very much for taking the time to leave your review. We are delighted to hear that our team was helpful, listened carefully to your preferences, and took the time to find the cruise and accommodation that suited you best. Providing a personalised and attentive service is very important to us, so it is wonderful to know this came through. We really appreciate your feedback and look forward to assisting you again in the future. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“The customer service (Kym) was friendly, helpful and knowledgeable, first time we have used cruise 118, hopefully we can use them again.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, We are so pleased to hear that Kym provided friendly, helpful, and knowledgeable service, especially as this was your first time booking with Cruise118. Your feedback means a great deal to us, and we’ll be sure to pass your comments on to Kym. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“We have been using Sandie at SixStar cruises for several years and she is extremely knowledgeable and takes all of our requests for changes to the standard package for a cruise in her stride.”

Helpful Report

Posted 1 month ago

Dear John Fellows, Thank you very much for taking the time to share your review. We are delighted to hear about your continued positive experience with Sandie at Six Star Cruises. Your comments about her knowledge and ability to tailor cruises to your individual requests are greatly appreciated and will be shared with her as recognition of her excellent service. Thank you for your loyalty over the years, we truly value your support and look forward to assisting you again in the future. Kind Regards Customer Relations.

Posted 1 month ago

“Everything carried out perfectly. Brittany was amazing. She helped me so much. Very pleased with the experience.”

Helpful Report

Posted 1 month ago

Dear Norma, Thank you very much for taking the time to leave such a lovely review. We are delighted to hear that everything was carried out perfectly and that Brittany was able to support you so well. Your kind comments will be passed on to her and the team, as recognition like this means a great deal to us. We are really pleased you had such a positive experience and look forward to assisting you again in the future. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Fantastic friendly service with very competitive prices . Will definitely use Cruise 118 in the future and will highly recommend to family and friends”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you very much for your kind review and 5-Star rating! We are delighted to hear that you received fantastic, friendly service and found our prices competitive. It is great to know you would choose Cruise118 again and that you would recommend us to your family and friends, that really means a lot to our team. We look forward to helping you plan another cruise in the future. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Having booked a cruise with Shelley we then had to cancel and rebook which is where we dealt with Jill Davison. This lady went above and beyond for us I cannot rate her enough, nothing was too much trouble. She is an absolute diamond so keep hold of her!! Thank you Jill for your kind service.”

Helpful Report

Posted 1 month ago

Dear Julie Thank you for your review, We are happy to hear that both Shelley and Jill were able to support you, especially during the cancellation and rebooking process. Jill will be absolutely thrilled to read your kind words, she really does go above and beyond for our guests, and we couldn’t agree more that she’s a true diamond! We’ll be sure to pass on your praise to her and the team. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Very helpful puts your mind at ease 👍”

Helpful Report

Posted 1 month ago

Dear Andrea Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“We have used Cruise118 previously and were very happy with the service throughout, and booking this time round was no exception. Lexi was amazing, knowledgeable, patient and no hard sell, she’s a credit to your Company”

Helpful Report

Posted 1 month ago

Dear Phil Chapman, Thank you very much for your kind feedback and for choosing Cruise118 again. We are delighted to hear that your booking experience was once again a positive one. Your lovely comments about Lexi, particularly her knowledge, patience, and no‑pressure approach, are greatly appreciated and will be shared with her as recognition of her excellent service. Thank you for your continued trust in us, and we look forward to assisting you again in the future. Kind Regards Customer Relations.

Posted 1 month ago

Cruise118.com is rated 4.8 based on 15,621 reviews