Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer of Cruise 118 for many years and Rebecca Rimmer has been my point of contact. Rebecca is a credit to your company , always extremely helpful and informative . I like the idea of this personal contact as I trust her she never rushes me and nothing is too much trouble 😊”

Helpful Report

Posted 6 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“Cara is a lovely lady and so knowledgeable. She is as extremely helpful and took time to explain things. I would definitely ask her for a quote next time. We booked with Cara and are extremely grateful to her.”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are very pleased to hear that Cara was able to share her knowledge with you and you found her to be extremely helpful when explaining things. Rest assured your kind comments will be forwarded to Cara and her manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 6 months ago

“my enquiry . booking was dealt with by Cara Forsberg - she was very helpful and efficient and brought the enquiry to a successful conclusion in short space of time. G Curtis 16 may'25”

Helpful Report

Posted 6 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Cara was helpful and efficient when booking your cruise. Rest assured your review will be passed on to Cara her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“I phoned up to day to ask for some info and thanks to the superb service given to me by Cara Forsberg, after answering my many many questions and concerns, I decided to book a cruise for me and my partner there and then. It could not have been easier and honestly Cara is a star - thank you Cara you have made 2 people very happy and excited. Keep up the great work Cruise118 and Cara keep doing what you are doing because that is how customer service should be! Have a super weekend everyone at Cruise118 Stu”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. It is lovely to hear that Cara provided superb service and was able to answer all your questions and quiries. Cara most certainly is an asset to our fabulous sales team and will be most grateful for you kind words. Thank you once again. Kind Regards Customer Relations.

Posted 6 months ago

“Dale Robinson at Cruise118 was fantastic! He provided excellent customer service over the phone while helping me book a complex cruise. Knowledgeable, patient, and professional throughout – highly recommend!”

Helpful Report

Posted 6 months ago

Dear Victoria Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Dale was fantastic. We are very glad to hear that Dale provided you with excellent customer service and that he was Knowledgeable, patient, and professional. Rest assured your review will be passed on to Dale and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“The advisor Rob Cornish was extremely helpful and patient.”

Helpful Report

Posted 6 months ago

Dear Tracy Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Rob was extremely patient and helpful when booking your cruise. Rest assured your review will be passed on to Rob and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“Hi l thought Rob done a great job booking our cruise today he was very patient and was so clear speaking so many times it's so hard understanding some people this l find very annoying and have lots of time just giving up l wish everyone was as clear as Rob well done you.”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you for your review and for taking the time to share your experience with us. We are glad to hear that Rob was patient and clear when assisting you with your booking. Rest assured your review will be forwarded to Rob and his manager. Thank you once again. Kind Regards Customer Relations.

Posted 6 months ago

Helpful Report

Posted 6 months ago

“I can honestly say that Cara from cruise 118 was top class at her job from start to finish she was so helpful and professional will use cruise 118 in the future just because of the tremendous effort that Cara put in to get me and my family a great deal .. thanks a lot !!”

Helpful Report

Posted 6 months ago

Dear Gary Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received top class service from Cara when booking your cruise. We are very glad to hear that Cara was helpful and professional. Rest assured your review will be passed on to Cara and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“Rob was so helpful very professional and kind he listened and we got everything we wanted for our cruise . Thankyou”

Helpful Report

Posted 6 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be forwarded to Rob and his manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 6 months ago

“Excellent service from Jennifer at Sixstar, loads and patience and saved me ££££s, thank you”

Helpful Report

Posted 6 months ago

Dear Maureen Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“Car a was very patient, went out of her way to answer questions and help with our booking. As always 5 star service that is why we have booked quite a number of times with 118. Thanks again Yvonne”

Helpful Report

Posted 6 months ago

Dear Mrs Tague Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Cara recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“Always first class cheerful service, emails and calls responded to promptly and call backs always made. And the price is always the best”

Helpful Report

Posted 7 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature. Its lovely to hear you have received first class service and price is always the best. Rest assured your review will be passed on to the sales managers. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 7 months ago

“Robert has been wonderful sorting out my cruise, caring and efficient , thank you!”

Helpful Report

Posted 7 months ago

Dear Jean Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Robert recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 7 months ago

“CARA WAS VERY POLITE,HELPFUL AND WE WERE REALLY HAPPY WITH THE PRICE AS A LAST MINUTE BREAK. EXPLAINED EVERYTHING CLEARLY.”

Helpful Report

Posted 7 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be forwarded to Cara and her manager and will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 7 months ago

“Myself and my partner had a phone call with adviser Ellie Bridges after the Cruise 118 website stopped working for us. Ellie was incredibly kind and polite and it was a lovely experience to book our cruise with her and Cruise 118. Ellie made this a very easy and pleasant experience, she talked us through everything one step at a time.”

Helpful Report

Posted 7 months ago

Dear Valued Guest, Thank you for your 5* review! Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are very sorry to hear you experienced issues with our website but are pleased to hear that Ellie was able to assist. Your kind comments will be very much appreciated when forwarded to Ellie and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 7 months ago

“We have just booked our MSC cruise with Rachel Halliwell. As soon as we decide that we want to book a cruise, we don’t have to think twice about who we should book it with. Rachel is always very friendly and helpful , she knows our needs and goes all out to get the cruise suitable for us. Always very professional.”

Helpful Report

Posted 7 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rachel recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 7 months ago

“Jennifer was very patient and helpful when making our booking. Much appreciated, thanks.”

Helpful Report

Posted 7 months ago

Dear Valued Guest, Thank you for your review . Cruise 118 are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your kind comments will be very much appreciated when forwarded to Jennifer and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 7 months ago

“I dealt with an exceptionally helpful person named Stevie who always responded promptly and nothing was too much bother. Thanks so much.”

Helpful Report

Posted 7 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Stevie was exceptionally helpful when booking your cruise. We are very glad to hear that Stevie always responded promptly and nothing was too much trouble for her. Rest assured your review will be passed on to Stevie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 7 months ago

“Chris, who dealt with myself was absolutely fantastic - first class👍 Thanks Chris”

Helpful Report

Posted 7 months ago

Dear Guest Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Chris was absolutely fantastic and provided you with first class service. Rest assured your review will be passed on to Chris and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 7 months ago

Cruise118.com is rated 4.8 based on 15,314 reviews