Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,226 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,226 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking was easy, but the lack of essential information leaves a lot to be desired, I have no Booking ref to access RCI online check in which after taking well over 30 cruises I know the procedure and something is really wrong here Usually ater booking a cruise I can access it on my Crown and Anchor website but this cruise as not come up. Regards the free wine the website given was not recognised and I think the time for placing this offer as now lapsed so this also needs to be looked at. Since returning from holiday last week expecting more information regarding this booking, is non existant. I have contacted Rebekkah Gale twice with no success. Regards Ann Porter”

Helpful Report

Posted 10 years ago

“Miriam was very friendly and quite helpful, I did feel we rushed through the details of the cruise booking , she had agreed to give me a £20 discount ! Then when she was doing the final pricing said there was a £29.50 booking fee. I have never paid a booking fee with the other companies I have booked with and know I should not have agreed to book at the time. It was after I had paid and put the phone down I thought about it and did email Mirium who I understand spoke to her manager who in turn said they dont charge if you have booked with them before.! I won't be booking with them again on principle.”

Helpful Report

Posted 10 years ago

“RANG TO ENQUIRE ABOUT A CRUISE FEATURED IN A LEAFLET IN THE POST NO ONE WAS AVAILABLE AT THAT TIME TOLD SOMEONE WOULD RING BACK NEXT DAY WAITED UNTILL LUNCHTIME THOUGHT THEY HAD FORGOTTEN RANG AGAIN TO ASK FOR INFO ON HOTELS & AIRLINES LADY HAD TO WORK IT ALL OUT AFTER ABOUT 1 HR ON PHONE PRICE WAS MUCH HIGHER THAN QUOTED OFFER DECLINED 1 HOUR LATER MARK RANG & SORTED BOOKING IN 20 MINS PITY LADY DID NOT SAY IT WAS NOT HER DEPARTMENT & TRANSFERED ME TO THE CORRECT ONE SAVING US BOTH TIME & INCONVIENIENCE EXELENT SERVICE IN THE END”

Helpful Report

Posted 10 years ago

“As we have booked with 118 before we emailed our last cruise concierge but received no answer. After about 4 days we did speak to another concierge. We were kept hanging on the phone for a couple of exceptionally long periods at a high minute by minute cost. We did book the cruise we had enquired about. As a last comment. 118 had an offer on at the time if booked by 28th March u received a Body Shop consignment this has never been recieved. We do book several cruises a year always in suites and sometimes take our children and grandchildren with us so do spend a lot of money on cruises. Christine flynn”

Helpful Report

Posted 10 years ago

“I feel frustrated that as a loyal customer to cruise 118 that I consistantly ask to be notified of any late deals nobody serms to contact me. On several occasions l have asked Debbie to keep me in the loop but I nevrr receive a call I have now booked 5 Fred Olsen cruises with Cruise 118 within the past 12 months. I now intend to change my travel agent as I am looking for some personal service as apposed to order takers Bill Chippington 07834 001001”

Helpful Report

Posted 10 years ago

Helpful Report

Posted 10 years ago

“Finding appropriate holidays not too bad but after sales service not at all good.”

Helpful Report

Posted 10 years ago

“The way an administration fee popped up at the end of a long process means unlikely to use you in future or recommend you to friends.”

Helpful Report

Posted 10 years ago

“After my enquiry I was quickly called back to see if I wanted to go ahead. My booking was taken efficiently and confirmation was sent by email. There were a couple of admin errors which was fine as this was pointed out and amended. However, at this time (5th Jan) I asked to change from Late to Early dining and, although I have emailed twice to confirm if this has been done, I have heard nothing in the past 2 weeks. I have just emailed again. I prefer email as I have a record of anything discussed. I was sold on the fact that I had one person to deal with rather than passed around the company...now I am not sure!”

Helpful Report

Posted 10 years ago

Good Afternoon Mrs Jenkinson, Thank you for taking the time to review your booking with Cruise118.com. One of our customer service team will be in touch shortly to discuss your dining arrangements. Many Thanks Cruise118.com

Posted 10 years ago

“Unfortunately I lost my first choice of cabin as it hadn't been reserved whilst I sorted out my flights so was very disappointed about this.”

Helpful Report

Posted 10 years ago

Dear Mrs Phillips, Thank you for your review. Unfortunately, we were unable to hold cabin on this occasion whilst you organised your flights independently. We work from a live system and prices and availability are subject to change at any given time without notice. We are happy to see you reserved an alternative cabin. We appreciate you bringing this matter to our attention as we do value all feedback we receive. We sincerely apologise for any inconvenience caused. Thank you again for booking with us and for taking the time to complete a review. Kind Regards Chloe Powell Customer Relations World Travel Holdings UK

Posted 10 years ago

“We're still waiting for the tickets! Perhaps you should wait until AFTER the holiday to send out these type of surveys.”

Helpful Report

Posted 10 years ago

Dear Mrs Gillies, Thank you for your comments. We always aim to send tickets out earlier than we promise which is 7 to 10 days before travel. On this occasion, we sent your tickets out 8 days before travel and we appreciate this may not been have early as you were hoping for. Please may we sincerely apologise that we were unable to send the tickets to you sooner than we had hoped. We truly regret your dissatisfaction. We thank you for your comments as we appreciate all feedback we receive. We hope despite this issue, you were able to retain many fond memories from your cruise holiday. We sincerely hope we will have the pleasure of you booking with us again in the future thereby; giving us the opportunity to restore your good faith in our company. In the meantime please accept our best wishes. Kind Regards Chloe Powell Customer Relations World Travel Holdings UK

Posted 10 years ago

“Mistakes made on the booking such as wrong date for cruise and date of birth for one of the passengers. Still have not got the tickets.”

Helpful Report

Posted 10 years ago

“on 2 occasions trying to telephone, after i had booked a cruise found was very poor 20mins in a queue then told to leave a message is the best way for ring back, having left a message to ring me back nobody did. the holiday confirmation detail was wrong this was on the second confirmation that i received. 3rd confirmation detail was right. regards david pickering”

Helpful Report

Posted 10 years ago

“2 days of negotiations on price”

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Posted 10 years ago

“First time customer! Not feeling confident so far! Concierge a brilliant idea though, and have given me assurance that all is fine! Have made contact twice since booking! First time to find out what had happened to my booking as no contact or acknowledgement had been made. Second time because the dates of the cruise had been entered wrongly, although the flights were correct . I think Directly after the initial telephone booking it Would be good to have at least an acknowledgement that a booking has taken place and is being processed, no acknowledgement and nothing makes you wonder if you've done the right thing! Now waiting for Thompson cruises to issue their booking confirmation! Not much longer I hope!”

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Posted 10 years ago

“I ticked 'Normal' because it took many efforts; and much expense Holding and listening to Messages to get through, without success, hence I requested a Call Back. However; once I got a Call-Back from Michelle Clarke; she was the BEST AGENT I've EVER spoken to; her knowledge of departure Port was impressive; and I've rank her exceptional! So give her a big fat Bonus, Xmas is coming! Noorie Parvez”

Helpful Report

Posted 10 years ago

“bookedholiday paidpromptly then next you sent me an offer of a kindle if I spent over 5000£ which I just had, so you said I received a discount of 100£ off the hol which I wasn't toldof at the time I have not yet booked my excursions but will look around and will be very very reluctant to use or recommend your company to anyone in the circumstances”

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Posted 10 years ago

“Need to give more information about everything about the cruise in detail, also they should provide visa advise and recommended visa Agent.”

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Posted 10 years ago

“Found a free phone number on Shearings website when I was looking for a river cruise which turned out to be Cruise 118. Lady was very helpful and did the booking for me but never really explained who I was booking with. Received booking confirmation by email which was fine but the quoted itinerary was incorrect so I asked for it to be corrected and sent again. Heard nothing since and this was 3 weeks ago.”

Helpful Report

Posted 10 years ago

“Had a few problems booking But got wot we wanted in the end”

Helpful Report

Posted 10 years ago

Cruise118.com is rated 4.8 based on 15,226 reviews