Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,065 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 16,065 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After the holiday was booked my emails were not answered as to when I would receive relevant documents . Very quick on the emails prior to booking but once booked goes off a cliff. Even now I do not know what the current situ is.”

Helpful Report

Posted 11 years ago

“Booking was not a problem. It is the after-service that is proving a problem. Following two e-mails and two phone calls over a period of two weeks to your staff (3 in total) with four queries on the holiday I have booked, I had not received a reply. Reasons given were varied. Success - as I am writing this I have just received a phone call from the person who took my booking regarding my latest e-mail to him. Reason for not receiving replies is that he thought that the other two girls had replied to me!! Surely he should have made sure they had. He could have e-mailed me directly. I am disillusioned by your system, unfortunately.”

Helpful Report

Posted 11 years ago

“I initially requested costs for a cruise and a me,her of staff said he would contact me the next day. The Member of staff did not phone back the following day to provide information on alternate flights/ costs. I phoned a day after and could not get through. I left a message on your phone back system but no one did. On receiving the details after we made the booking I called back to request a change as the names for the hotel booking were wrong. I was told it would be rectified immediately, it wasn't. Today I got in touch and the person I spoke to rectified the problem immediately. Very good! The cruise,in terms of cost, is very good value but the phone service and backup needs to be addressed.”

Helpful Report

Posted 11 years ago

“my initial inquiry was via a brochure you sent me, which stated on the reverse RED cover that if a firm booking was made for any cruise before 31 May, 6 bottles would be sent of mixed wines. What started out as a general inquiry about fly cruises to the western Med soon escalated to a firm booking (and paid for) ref. 38639C. I explained to Mark Saxton that I am not au fait with laptop and have no printer to access information/confirmation. Nothing has been received yet by post except 2 heavy brochures (not requested) but charged for @ £5.99! Apart from this my credit card had a 2day clearance on it resulting from an April holiday, so £400 only was used and the balance was deducted from my debit card, but Mark clearly said the £10 credit card fee would be waived under these corcumstances. My son logged on saying this fee was waived but added on at the end of your invoice! I know these are fairly small issues to raise with you, but as this is our first cruise and our ages (80) it does cause us concern. Pleasecontactme on O1262 420 212 with your full explanation. Jeanne Martin (Mrs)”

Helpful Report

Posted 11 years ago

“I asked the agent to request for mid ship cabin for us as I suffer from Bad Travel Sickness. I am not sure that was requested on our behalf. All I was told that it is not guarantee. We have been on a lot of cruises and Celebrity cruises had always given us midship cabin. We hope that P and O will do let us have mid ship cabin. Thank you. Regards, Mrs. S,K, Coomber”

Helpful Report

Posted 11 years ago

“Our initial contact was disappointing as they didn't get back to us and we had to chase them up. After that, however, the service was efficient and helpful.”

Helpful Report

Posted 11 years ago

“Booking was easy, but the lack of essential information leaves a lot to be desired, I have no Booking ref to access RCI online check in which after taking well over 30 cruises I know the procedure and something is really wrong here Usually ater booking a cruise I can access it on my Crown and Anchor website but this cruise as not come up. Regards the free wine the website given was not recognised and I think the time for placing this offer as now lapsed so this also needs to be looked at. Since returning from holiday last week expecting more information regarding this booking, is non existant. I have contacted Rebekkah Gale twice with no success. Regards Ann Porter”

Helpful Report

Posted 11 years ago

“Miriam was very friendly and quite helpful, I did feel we rushed through the details of the cruise booking , she had agreed to give me a £20 discount ! Then when she was doing the final pricing said there was a £29.50 booking fee. I have never paid a booking fee with the other companies I have booked with and know I should not have agreed to book at the time. It was after I had paid and put the phone down I thought about it and did email Mirium who I understand spoke to her manager who in turn said they dont charge if you have booked with them before.! I won't be booking with them again on principle.”

Helpful Report

Posted 11 years ago

“RANG TO ENQUIRE ABOUT A CRUISE FEATURED IN A LEAFLET IN THE POST NO ONE WAS AVAILABLE AT THAT TIME TOLD SOMEONE WOULD RING BACK NEXT DAY WAITED UNTILL LUNCHTIME THOUGHT THEY HAD FORGOTTEN RANG AGAIN TO ASK FOR INFO ON HOTELS & AIRLINES LADY HAD TO WORK IT ALL OUT AFTER ABOUT 1 HR ON PHONE PRICE WAS MUCH HIGHER THAN QUOTED OFFER DECLINED 1 HOUR LATER MARK RANG & SORTED BOOKING IN 20 MINS PITY LADY DID NOT SAY IT WAS NOT HER DEPARTMENT & TRANSFERED ME TO THE CORRECT ONE SAVING US BOTH TIME & INCONVIENIENCE EXELENT SERVICE IN THE END”

Helpful Report

Posted 11 years ago

“As we have booked with 118 before we emailed our last cruise concierge but received no answer. After about 4 days we did speak to another concierge. We were kept hanging on the phone for a couple of exceptionally long periods at a high minute by minute cost. We did book the cruise we had enquired about. As a last comment. 118 had an offer on at the time if booked by 28th March u received a Body Shop consignment this has never been recieved. We do book several cruises a year always in suites and sometimes take our children and grandchildren with us so do spend a lot of money on cruises. Christine flynn”

Helpful Report

Posted 11 years ago

“I feel frustrated that as a loyal customer to cruise 118 that I consistantly ask to be notified of any late deals nobody serms to contact me. On several occasions l have asked Debbie to keep me in the loop but I nevrr receive a call I have now booked 5 Fred Olsen cruises with Cruise 118 within the past 12 months. I now intend to change my travel agent as I am looking for some personal service as apposed to order takers Bill Chippington 07834 001001”

Helpful Report

Posted 11 years ago

Helpful Report

Posted 11 years ago

“Finding appropriate holidays not too bad but after sales service not at all good.”

Helpful Report

Posted 11 years ago

“The way an administration fee popped up at the end of a long process means unlikely to use you in future or recommend you to friends.”

Helpful Report

Posted 11 years ago

“After my enquiry I was quickly called back to see if I wanted to go ahead. My booking was taken efficiently and confirmation was sent by email. There were a couple of admin errors which was fine as this was pointed out and amended. However, at this time (5th Jan) I asked to change from Late to Early dining and, although I have emailed twice to confirm if this has been done, I have heard nothing in the past 2 weeks. I have just emailed again. I prefer email as I have a record of anything discussed. I was sold on the fact that I had one person to deal with rather than passed around the company...now I am not sure!”

Helpful Report

Posted 11 years ago

Good Afternoon Mrs Jenkinson, Thank you for taking the time to review your booking with Cruise118.com. One of our customer service team will be in touch shortly to discuss your dining arrangements. Many Thanks Cruise118.com

Posted 11 years ago

“Unfortunately I lost my first choice of cabin as it hadn't been reserved whilst I sorted out my flights so was very disappointed about this.”

Helpful Report

Posted 11 years ago

Dear Mrs Phillips, Thank you for your review. Unfortunately, we were unable to hold cabin on this occasion whilst you organised your flights independently. We work from a live system and prices and availability are subject to change at any given time without notice. We are happy to see you reserved an alternative cabin. We appreciate you bringing this matter to our attention as we do value all feedback we receive. We sincerely apologise for any inconvenience caused. Thank you again for booking with us and for taking the time to complete a review. Kind Regards Chloe Powell Customer Relations World Travel Holdings UK

Posted 11 years ago

“We're still waiting for the tickets! Perhaps you should wait until AFTER the holiday to send out these type of surveys.”

Helpful Report

Posted 11 years ago

Dear Mrs Gillies, Thank you for your comments. We always aim to send tickets out earlier than we promise which is 7 to 10 days before travel. On this occasion, we sent your tickets out 8 days before travel and we appreciate this may not been have early as you were hoping for. Please may we sincerely apologise that we were unable to send the tickets to you sooner than we had hoped. We truly regret your dissatisfaction. We thank you for your comments as we appreciate all feedback we receive. We hope despite this issue, you were able to retain many fond memories from your cruise holiday. We sincerely hope we will have the pleasure of you booking with us again in the future thereby; giving us the opportunity to restore your good faith in our company. In the meantime please accept our best wishes. Kind Regards Chloe Powell Customer Relations World Travel Holdings UK

Posted 11 years ago

“Mistakes made on the booking such as wrong date for cruise and date of birth for one of the passengers. Still have not got the tickets.”

Helpful Report

Posted 11 years ago

“on 2 occasions trying to telephone, after i had booked a cruise found was very poor 20mins in a queue then told to leave a message is the best way for ring back, having left a message to ring me back nobody did. the holiday confirmation detail was wrong this was on the second confirmation that i received. 3rd confirmation detail was right. regards david pickering”

Helpful Report

Posted 11 years ago

“2 days of negotiations on price”

Helpful Report

Posted 11 years ago

Cruise118.com is rated 4.8 based on 16,065 reviews