Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,325 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,325 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked with cruise 118 before and just booked another one with them. Absolutely outstanding customer service the agent didn’t rush me in deciding what cruise to pick. Answered all my questions was absolutely lovely. Got the best deal”

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Posted 2 years ago

“Great cruise agent Paula very helpful and informative”

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Posted 2 years ago

“Cruising good at 118”

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Posted 2 years ago

“Sian was lovely and sorted our next Cruise. Very friendly, helpful and professional. We have booked 3 times with Cruise118”

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Posted 2 years ago

“Very good friendly service. Explained everything well. Would use again.”

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Posted 2 years ago

“Rang up this morning and spoke to Alex. She was extremely helpful in answering my questions and booking our cruise and parking. We will definitely use her again!”

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Posted 2 years ago

“I was able to book a cruise for next November by speaking direct to someone who was very helpful and made the booking process a lot easier than doing it on line. I prefer the human touch rather than relying on computers.”

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Posted 2 years ago

“Excellent service from Daniel so professional, friendly and helpful.”

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Posted 2 years ago

“Very knowledgeable helpful and polite”

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Posted 2 years ago

“Great service and very knowledge agent as always. Very friendly and helpful with some good advice and offered a competitive price.”

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Posted 2 years ago

“Cruise 118 came highly recommended by my aunt. Rachel dealt with my questions efficiently and professionally. She has given a friendly service.”

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Posted 2 years ago

“Friendly helpful knowledgeable everything I look for when booking a cruise”

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Posted 2 years ago

“John Marcinko, always excellent as usual.”

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Posted 2 years ago

“As ever, my agent goes the extra mile. Thouroughy efficient and professional - a joy to deal with. Thank you.”

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Posted 2 years ago

“Felt we were misled into booking a cabin which was restricted view once allocated. No aftersales support. Raised a complaint and it has been completely ignored. Not interested once you have paid them. Will definitely use cruise line direct next time. Not impressed.”

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Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Our customer relations colleagues have contacted you regarding the points you have raised. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so.

Posted 2 years ago

“Georgina put together a package for us which was perfect for what we wanted. She also gave us the benefit of her experience, which was much appreciated as we are first time cruisers. The price was the best we could find and we are very much looking forward to our cruise.”

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Posted 2 years ago

“Many thanks to Georgina who went through different options, explained everything fully and professionally. She was extremely helpful, friendly and knowledgeable. I appreciate that booking for a big group can be challenging however she didn't shy away from that challenge. She patiently listened to our requirements and found the cruise that suited us.”

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Posted 2 years ago

“It is always a pleasure to speak with our agent Lexi.”

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Posted 2 years ago

“Excellent informative”

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Posted 2 years ago

“Fabulous service all round”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,325 reviews