Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly helpful knowledgeable everything I look for when booking a cruise”

Helpful Report

Posted 2 years ago

“John Marcinko, always excellent as usual.”

Helpful Report

Posted 2 years ago

“As ever, my agent goes the extra mile. Thouroughy efficient and professional - a joy to deal with. Thank you.”

Helpful Report

Posted 2 years ago

“Felt we were misled into booking a cabin which was restricted view once allocated. No aftersales support. Raised a complaint and it has been completely ignored. Not interested once you have paid them. Will definitely use cruise line direct next time. Not impressed.”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Our customer relations colleagues have contacted you regarding the points you have raised. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so.

Posted 2 years ago

“Georgina put together a package for us which was perfect for what we wanted. She also gave us the benefit of her experience, which was much appreciated as we are first time cruisers. The price was the best we could find and we are very much looking forward to our cruise.”

Helpful Report

Posted 2 years ago

“Many thanks to Georgina who went through different options, explained everything fully and professionally. She was extremely helpful, friendly and knowledgeable. I appreciate that booking for a big group can be challenging however she didn't shy away from that challenge. She patiently listened to our requirements and found the cruise that suited us.”

Helpful Report

Posted 2 years ago

“It is always a pleasure to speak with our agent Lexi.”

Helpful Report

Posted 2 years ago

“Excellent informative”

Helpful Report

Posted 2 years ago

“Fabulous service all round”

Helpful Report

Posted 2 years ago

“Robyn who calked me was excellent she took the time to look at 2 cruises for me never pressured me as i said would talk to my husband, emailed her that night she rang me straight back and i paid deposit, booked with you last year both times great service thankyou”

Helpful Report

Posted 2 years ago

“Just booked my solo cruise for July for 14 nights with Shelley. Absolutely 5 star service, just very happy to help , took all the time needed , did not push at all to book great service , thank you Shelley highly recommended.”

Helpful Report

Posted 2 years ago

“friendly and helpful consierge”

Helpful Report

Posted 2 years ago

“Sian Halliwell was excellent, she quoted quickly and followed up with the detail including the parking arrangements at Southampton.”

Helpful Report

Posted 2 years ago

“After terrible service from Cunard I rang 118 And spoke to Rachael, She helped us fabulously resulting in my husband booking a world cruise, however I understood her to say she would be our concierge for the future, I’ve called a couple of times for assistance but not been able to speak with her.”

Helpful Report

Posted 2 years ago

“Very friendly and helpful”

Helpful Report

Posted 2 years ago

“This is the first time I've booked with cruise 118 and I must admit its been so straightforward. Everyone I spoke to have been so helpful A big thank you .”

Helpful Report

Posted 2 years ago

“I would have given 5 stars originally as our rep was brilliant and everything got booked. But a couple days later having found out that our 3rd cabin on ocean view was not available after all being booked and deposit paid, is very disappointing. Apparently not the fault of the rep but the fault with P & O live availability etc. We’ve been offered to book inside and balcony. We don’t want inside as could have booked that before. Now some of us will be having to pay more for the balcony as the rest of us will be in ocean view. Very very disappointing.”

Helpful Report

Posted 2 years ago

“It's always a pleasure talking with Andrea when we make a booking. She always goes the extra mile when we book a cruise. Five-star service every time.”

Helpful Report

Posted 2 years ago

“Rachel was extremely efficient, helpful and easy to talk to. Rachel was friendly and very professional.”

Helpful Report

Posted 2 years ago

“This is the 2nd cruise Daniel Norris has booked for us and on both occasions Daniel was wonderful with his advice and help. Would highly recommend booking with him.”

Helpful Report

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews