Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with booking from start to finish will definitely use them again.”

Helpful Report

Posted 2 years ago

“Very quick professional service.”

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Posted 2 years ago

“Really easy and straight booking. The whole process was great from the start. Throughly Reccommed”

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Posted 2 years ago

“Person who booked it for me jawline was on the phone to me for hours. Trouble is now the ncl site won't let me in says no cruises bookedand I need a full breakdown of cruise”

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Posted 2 years ago

“Andrea was extremely helpful. Leading us to a great deal and pertinent information. We are looking forward to our cruise and are reassured that there is backup for any future questions.”

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Posted 2 years ago

“friendly service gave me competitive prices for numerous cruises.”

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Posted 2 years ago

“Booked a cruise with Georgina Dawkins. She could not have been more helpful, knowledgeable and patient with me. I changed my mind on cabin type, location and flights etc at various times but she kept reassuring me while taking the time to email me photos of various cabin types while still on the phone discussing my options.”

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Posted 2 years ago

“Sarah was excellent. Organised our whole trip from beginning to end. She made sensible suggestions if our plans were not possible . All good, looking forward to our trip.”

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Posted 2 years ago

“Really easy and straight booking. The whole process was great from the start. Throughly Reccommed”

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Posted 2 years ago

“Andrea was extremely helpful. Leading us to a great deal and pertinent information. We are looking forward to our cruise and are reassured that there is backup for any future questions.”

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Posted 2 years ago

“HAD PROBLEMS WHEN BOOKING ONLINE, SPOKE TO TWO MEMBERS OF 116 STAFF.”

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Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and your feedback is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team by emailing customer.relations@worldtravelholdings.co.uk to discuss the matter further in hope of resolving the issues you have raised?

Posted 2 years ago

“Very friendly and helpful, made the whole process so easy,definitely use again”

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Posted 2 years ago

“Absolutely disgusted that I have effectively been missold a cruise and now find due to misinformation from your agent that I stand to lose £800 on non refundable flights. A booking I would not have made had I been given that information + huge amendment fees trying to book a cruise more suited to our needs. I have never felt pressured by Cruise118 to book in the 4 years I have booked through you. Now through a basic costly mistake on your agents park I am potentially losing over £1000 pounds. If you cannot sort this out I will never use Cruise118 again. I booked two cruises in 2022 and this was the first of quite possibly another 2 in 2023. Obviously profit appears to be more important than Customer value.”

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Posted 2 years ago

Dear Hazel Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am very glad to see that your booking has now booking has now been amended by Estelle, we are extremely sorry that the service you received prior to this did not meet your expectations. Rest assured your comments have been noted in full on your review as well as the history in your booking. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Kind regards Customer relations

Posted 2 years ago

“Sam was very helpful Knowledgeable , and had a very nicw manner-pleasure dealing with him”

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Posted 2 years ago

“Dealing with the gentleman was very reassuring”

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Posted 2 years ago

“We just booked a cruise with Rachel Halliwell, Rachel was excellent I would go as far to say one of the best customers service agents we have dealt with. Rachel was engaging ,professional, and was extremely helpful.”

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Posted 2 years ago

“First time with you wont be the last. Lexi was very good and saved us some money in arranging our cruise differently.”

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Posted 2 years ago

“I spoke to a lady called Jen from Whitby and she was really good she took the time with me while I was explaining what I want so far I would use cruise 118again”

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Posted 2 years ago

“Very good, the lady who I spoke to and sorted and booked my cruise was lovely, very helpful and informative. I emailed her and she replied straight away and called when she said she would. All very straightforward”

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Posted 2 years ago

“Jason was amazing. Very helpful. Courteous and friendly. He gave us great options and therefore we booked the Cruise within an hour of speaking with him. Extremely pleased. Just awaiting confirmation now.”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews