staff --Chris was realy helpful and tried her best to solve my problem (not resolved to my satisfaction). I only paid a deposit of £300.00 and due to Corona virus, the cruise has been cancelled BY THE CRUISE LINER (NOT BY US, AS I WAS LOOKING FORWARD TO THIS HOLIDAY). The price charged by cruise 118 was higher as i had used my future cruise credit....roughly £100 Plus than Normal price . I asked for a refund in cash as i had paid cash, but the option was a future credit note OR CANCELATION with £50.00per person, charge for ADMINISTRATION. TERMS AND CONDITION of cruise 118 does not state this if cruise is cancelled by them. I will be losing £100.00 in total as i cannot travel in future as my husband can no longer travel due to his health condition. CAN anyone suggest how i can get all my money back and also quickly as this holiday was planned for my husband birthday.....we both are senior citizens and not working any more.