Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,219 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are awaiting someone to get back to us as we are stuck on how to get are paperwork sorted”

Helpful Report

Posted 3 years ago

Dear Mrs Glover Thank you for your review We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am glad to see that we have now made contact with you and that we are in communication regarding your latest request. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“Having booked a cruise with Cruise118 I am not impressed with the level of service received. Happy to take my money but no real customer care!”

Helpful Report

Posted 3 years ago

Dear Mrs Holt Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 3 years ago

“I didn’t get any email after 10mins as stated on the page where I paid (the site crashed once making me unsure if my payment had gone through) so I had to phone 118. What a nightmare trying to find what number to phone. Took ages to get through and then the woman that served me kept saying ‘are you sure that you paid with 118’. I stayed that I took a screen shot of the page with the ref. Number on and she said ‘we’ll that isn’t one of our ref numbers - are you sure that you paid on 118?’ This took some Time for her to look up out details and even when I confirmed everything and she must have noticed that I already booked another two cruises with 118 this year, her ‘attitude’ didn’t improve. Eventually she found the booking and sent us an email. She got better towards the end, but it wasn’t the best or friendliest experience.”

Helpful Report

Posted 3 years ago

Dear Zara Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am very glad to see that your booking confirmation was sent, we are extremely sorry that the service you received did not meet your expectations. Rest assured your comments have been noted in full and passed to our training team. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Rest assured we are working hard to make sure that our normal high levels of service are met going forward. Kind regards Customer relations

Posted 3 years ago

“After booking and trusting the price to b e competitive - I could have got it cheaper direct from p&o. The booking processes seemed arduous. I was leading the process in asking the vital questions not the agent.”

Helpful Report

Posted 3 years ago

Dear Mrs Burdett Thank you for your review. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. As I am sure you will appreciate fares can and do fluctuate especially due to increasing and decreasing demand. Unfortunately, it is sometimes the case that cruise lines drop the price of a cruise or grade of cabin to increase interest on a particular sailing this also applies to flight costs. When a guest calls the contact centre, we can only give the best available fare at the time and advise all customers that if they are happy with the fare, they should secure the booking. All prices are dictated by the cruise lines therefore we have no control over any increases/decreases both during the booking process and thereafter. Please may I also apologise for any service issue you may have encountered, we currently have lots of new sales concierge who as I am sure you would appreciate are learning by experience. I am very sorry that you felt your concierge did not meet your expectations. Rest assured Cruise118 training and support for newer concierge is always ongoing. I would like to thank you for taking the time to contact us and if I can be of any further assistance, please do not hesitate to contact me. Kind regards Customer relations

Posted 3 years ago

“The staff are always very courteous and helpful and prices are competitive. I have one gripe though and that is the lack of clarity in the breakdown of costs relating to different parts of packages. We have received invoices that don't add up and have never been able to get hold of a clear statement of what we owe and what credits we have from cruises that have been cancelled due to covid.”

Helpful Report

Posted 3 years ago

Dear David We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are very sorry that aspects of your booking experience have given cause for dissatisfaction, we appreciate you taking the time to contact us. I have passed your query over to our service team so that they can investigate the matter in full, they will contact you shortly to discuss the matter further in hope of resolving the issues raised. Once again thank you kindly for your comments very are much appreciated. Kind regards Customer relations

Posted 3 years ago

“Was happy to book the cruise with 118 but was told the price had gone up the next day when I had gone to book. Only to find the we’re doing g another deal the next day. Still feel I got a very good price, but still like to know you had been given the BEST deal !!”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

Dear Mr Riddell Thank you for your review. We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We always aim to give our guests the best possible deal. As I am sure you will appreciate fares can and do fluctuate especially due to increasing and decreasing demand. Unfortunately, it is sometimes the case that cruise lines drop the price of a cruise or grade of cabin to increase interest on a particular sailing this also applies to flight costs. When a guest calls the contact centre we can only give the best available fare at the time and advise all customers that if they are happy with the fare, they should secure the booking. All prices are dictated by the cruise lines therefore we have no control over any increases/decreases both during the booking process and thereafter. I hope my email has explained our position in full, I would like to thank you for taking the time to contact us, we are very glad to hear that you still feel you got a very good price. Kind regards Customer relations

Posted 3 years ago

“After being told twice the cabin I requested was now taken the girl then said I no it was not I could get it was a bit disappointing then instead of just taking the deposit she debited the full amount I then had to call back to get it sorted”

Helpful Report

Posted 3 years ago

Dear Guest Thank you for your review and taking my call today. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Once again please accept my sincere apologies, I am happy that the refund left us quickly. Rest assured that our conversation has been noted in full. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“Trying to change a booking wasn’t easy, had to ring 3 times and promised call backs on each occasion which never happened. Told multiple different stories about my options only when Emma O’Reilly took control out of her domain did I get a resolution and common sense. But for her wouldn’t use you again”

Helpful Report

Posted 3 years ago

Dear Mr Chilton Thank you for your review, We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am very glad to hear that Emma sorted your booking and that she is the reason why you would return to cruise118, we are extremely sorry that the service you received before this did not meet your expectations. Rest assured your comments have been noted in full on your review as well as in the history of your booking. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Rest assured we are working hard to make sure that our normal high levels of service are met going forward. Kind regards Customer relations

Posted 3 years ago

“Booking the cruise was simple and the lady that I dealt with was very knowledgeable and extremely helpful. The only issue that I have with this company is that they advertise cruise deals at lower prices than their competitors but when you contact them it transpires that they offer the same pricing as all the other cruise agents.”

Helpful Report

Posted 3 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. May I add that our website is not live we always aim to advertise the best lead in fare which is usually the lowest grade. We use a third-party company to update our website as per the latest prices that the cruise lines advertise from their live websites/booking systems. As I am sure you will appreciate fares can and do fluctuate hourly especially now due to increasing high demand, unfortunately, it is sometimes the case that we can not update our website quickly enough to keep up with the increase in pricing. My explanation also applies to any marketing that is sent.

Posted 3 years ago

“I booked 2 cruises and the first booking was not very successful, I had a different agent call the next day to complete my second booking and rectifying the errors made on my first booking”

Helpful Report

Posted 3 years ago

Dear Mrs Brown Thank you for your review and taking Stacey's call yesterday. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope she explained our position in full and that you were happy with what was discussed and our resolution to your review.. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“I will not be booking again with 118 for any of my future cruises . When I have checked - looking a celebrity’s price of my exact room plus my flights ( using the exact same airlines as quoted by my booking etc) I could have booked the same package cheaper myself . Very disappointed indeed ; I thought as a loyal customer you would have given me the very best deal. Definitely won’t use you again neither will my friends and family:(”

Helpful Report

Posted 3 years ago

Thank you for your review, Rest assured your comments are very important to us, and we are sorry that aspects of your booking experience has given cause for dissatisfaction. I can see a member of our customer service team are dealing with your correspondence and will be in touch shortly to discuss the matter further. Once again thank you kindly for your comments very are much appreciated and we appreciate you taking the time to write your review..

Posted 3 years ago

Helpful Report

Posted 3 years ago

Please see previous response due to duplicate review, thank you

Posted 3 years ago

“BEST DISCRIBED AS SLOW & LABORIOUS BUT WE GOT THERE IN THE END.”

Helpful Report

Posted 3 years ago

Good Morning Mr Dale, Thank you for your review, Rest assured your comments are very important to us. We are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you for taking the time to post your review, it is very much appreciated. Regards Customer Relations

Posted 3 years ago

“Absolutely useless company, hope you go out of business as cruise118 is the worst company I have ever dealt with. Still waiting for a response to email in August and it is October now.”

Helpful Report

Posted 3 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 years ago

“Very disappointed in the company, all sweetness and light when booking but when you try and contact them for help filling in forms I waited so long I hung up. I also left an answer message for them to come back to me and they never did. Very upset customer who will not be using you again.”

Helpful Report

Posted 3 years ago

“After a bit of confusion I ended up paying in full. Had to remove 1 person. Contacted within 24 hrs. Still awaiting refund”

Helpful Report

Posted 3 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope I explained our position in full in my email and that you were happy our resolution to your review.. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“Very pleasant rep called Phil, talked us through the details. Wasn’t pushy. Answered our questions which he has probably heard a million times before.”

Helpful Report

Posted 3 years ago

“Your system for amending or changing cruise bookings is frustrating. Can take up to 2 to 3 weeks to get any action which is not a lot of good if the cruise to which ones wishes to change is booking up fast, and frankly a £50 pp charge is extortionate. In future I will book direct, for example, with P&O and cutting out Cruise 118. I wish to make a change to the Ts & Cs relating to my current booking and I anticipate nothing but trouble when I try toget through on the phone later today.”

Helpful Report

Posted 3 years ago

Dear Mr Poynter Thank you for your review and appreciate your feedback. We understand your frustration with the delay for amendments. Unfortunately, our Service Team are dealing with a huge number of amendments and cancellations due to cruise lines changing or suspending their sailings and we work through these bookings in departure date order to make sure everyone is contacted fairly. If the cruise you wish to amend to has limited availability or has a promotion that is due to expire, then of course we can look into this for you. Once again, we thank you for your feedback. kind regards Customer Relations.

Posted 3 years ago

“I was cautious about rebooking due to issues previously with refund of monies paid on trip that needed to be cancelled”

Helpful Report

Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,219 reviews