Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,450 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,450 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rebekkah was really helpful and informative.”

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Posted 4 years ago

“Very pleasant staff, did not have to wait on the phone a long time. John tried to get me the best deal possible and provided feedback at each stage. One tip is to just to take a little longer reading the terms and conditions part at the end so that everything has time to sink in.”

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Posted 4 years ago

“Lady was very helpful”

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Posted 4 years ago

“not impressed, cant access Princess, don't have smart phone, don't do apps, no one is helping me and I cruise on Friday, too much stress, wish I had NEVER booked!!”

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Posted 4 years ago

Thankyou for your review. Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. A colleague from our service team has tried to reach out to you today so that they can assist you. You are most welcome to call our customer service Concierge team when it is convenient and we can help with your online check in Our lines are open 9-4pm Monday to Sunday Once again thank you kindly for your comments they are very much appreciated.

Posted 4 years ago

“The person I spoke with was Lorraine Smith, who was very knowledgeable and helpful. I booked one cruise for 2022 and went back to Lorraine for a quote on another cruise, which I also ended up booking. Thanks to Lorraine for her help and for being so informative.”

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Posted 4 years ago

“Rebecca Rimmer was absolutely exceptional with customer service. Our booking took a very long time due to covid, lots of questions, lots of waiting and lots of information and research and she stuck through it all with us with a positive, helpful and informative manner, we undoubtedly would not have got booked without her. She was super resilient and had the customer in mind throughout and deserves recognition for that.”

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Posted 4 years ago

“Rebbaca our customer service contact was supper efficient, very helpful, and polite. Cruise price is competitive, hence we booked without delay.”

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Posted 4 years ago

“Andrea always goes the extra mile! Knowledgeable, very helpful and totally professional. Can’t ask for more!”

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Posted 4 years ago

“I would like to thank Rebecca Rimmer for all her help in booking the ideal caribbean cruise in celebration of my 60th birthday next year. She took the time to go through every detail and nothing was too much trouble. Excellent service and I cant wait to go on my cruise with my sister and 5 friends to celebrate. Thanks so much Rebecca”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Really helpful staff”

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Posted 4 years ago

“Annonomous I will never use this company again very poor communication and never respond to emails or fob you off with excuses. Had to cancel due to ill health and will only get less than a quarter refund absolutely disgusting. Terrible company I ad vise stay away”

Helpful Report

Posted 4 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry to hear of your ill health and that aspects of your booking and cancelation experience have given you cause for dissatisfaction. We appreciate you taking the time to write your review and would like the opportunity to rectify this for you. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated.

Posted 4 years ago

“Really helpful staff”

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Posted 4 years ago

“Gill was very helpful We had had our cruise cancelled But she got us on same destinations. However larger ship & two weeks later than originally booked. Regardless we are happy because we still wanted to go”

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Posted 4 years ago

“BEST DISCRIBED AS SLOW & LABORIOUS BUT WE GOT THERE IN THE END.”

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Posted 4 years ago

Good Morning Mr Dale, Thank you for your review, Rest assured your comments are very important to us. We are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you for taking the time to post your review, it is very much appreciated. Regards Customer Relations

Posted 4 years ago

“My first time booking with 118 . Not a long wait when I phoned, so that was a bonus straight away. Vicky listened to my individual needs, then found ideal cruise and stateroom. I even booked a second one as the process so quick and easy. Vicky was very polite and professional.... I will definitely use them again.”

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Posted 4 years ago

“I always deal with Paula Molloy. She is extremely efficient and always deals with my queries promptly”

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Posted 4 years ago

“Rebecca is fantastic ! She couldn’t do enough for my family and I. We will be booking future cruises directly through her 🥰🥰🥰”

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Posted 4 years ago

“I booked my first ever cruise with 118. The staff where very knowledgeable and helpful. The customer service is first class and made the whole process easy. I have had 3 cruises now cancelled due to covid and once again can only commend the 118 staff on their professionalism in handling this.”

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Posted 4 years ago

“Absolutely useless company, hope you go out of business as cruise118 is the worst company I have ever dealt with. Still waiting for a response to email in August and it is October now.”

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Posted 4 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,450 reviews