Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,450 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,450 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sam was fantastic and very patient”

Helpful Report

Posted 4 years ago

“Sam was fantastic and very patient”

Helpful Report

Posted 4 years ago

“Fantastic service easy to book. consultant very knowledgeable.”

Helpful Report

Posted 4 years ago

“Brittany, who dealt with our booking was brilliant, first class. She explained how the process worked and was very efficient.”

Helpful Report

Posted 4 years ago

“Very helpful.and friendly with plenty of knowledge”

Helpful Report

Posted 4 years ago

“Great service, explained everything Thank you”

Helpful Report

Posted 4 years ago

“Just booked another cruise package with Cruise 118 and can’t praise Stacey Green enough. She was absolutely brilliant in dealing with the booking. So helpful and pleasant throughout and nothing was too much trouble. Very professional and having booked with Cruise 118 many times in the past this is always the level of service I get. I highly recommend them as the first choice when considering a cruise holiday!”

Helpful Report

Posted 4 years ago

“I agree that they are a good Company to book with, but try and get a refund and they show their true colours, we have been waiting since April for ours and have been fobbed off time and time again. We rang MSC who told us twice that they had sent them the refund, so now we are having to go to Small Claims Court/Solicitor. Shame on them!!!!!!!!”

Helpful Report

Posted 4 years ago

Rest assured your comments are very important to us, we are very sorry that aspects of your cancellation experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. I have passed your query over to our customer relations team so that they are able to investigate the matter in full, they will contact you within 72 hours to discuss the matter further in hope of resolving the issues raised. Once again thank you kindly for your comments very are much appreciated.

Posted 4 years ago

“Very disappointed in the company, all sweetness and light when booking but when you try and contact them for help filling in forms I waited so long I hung up. I also left an answer message for them to come back to me and they never did. Very upset customer who will not be using you again.”

Helpful Report

Posted 4 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 4 years ago

“Rebecca Rimmer is the best. I always book with her and my friends do also. Nothing ever too much trouble for her.”

Helpful Report

Posted 4 years ago

“I like to thanks to the gentle name Chris in the customer service department . Who help me get my refund sorted out with P&O cruise .As I was having problem getting through to P&O then I decided to get in touch with cruise 118 customer service . Where Chris help me very kindly so I will give customer service 5 mark .well done CHRIS”

Helpful Report

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

“This is the third or fourth time booking a cruise with Cruise 118.com, which shows how pleased we have been with the service. The customer service from the initial contact with the sales team, (in this case Morgan Cooper), right through the process and procedures up to the cruises has always been exceptional. Thanks Morgan and Cruise 118”

Cruise118.com 5 star review on 3rd October 2021

Helpful Report

Posted 4 years ago

“John was very helpful and informative”

Helpful Report

Posted 4 years ago

“I was initially disappointed as I'd left my details and nobody called me back, but on my next call Paula apologised for that and she was very helpful & friendly. She has a lot of cruise experience and had stories of the places I will be visiting. She noted what i was looking for and searched for the best trip to match my requirements. Thank you Paula!”

Helpful Report

Posted 4 years ago

“I have used 118 since thomas cook finished and my agent Lexi went to work for them. I have been more than happy with the service however I can honestly say that would be all down to Lexi her customer service certainly goes above and beyond. To the extent of even being around for me on her days off.. I can not praise her highly enough.. look after her 118”

Helpful Report

Posted 4 years ago

“Booking experience was efficient and fast, once I got to speak to someone! Shame I waited to speak to a person for 27mins in a queue , repeating the same boring music”

Helpful Report

Posted 4 years ago

“as always Helen was efficient and polite despite us changing our minds, pleasure to do business with your company.”

Helpful Report

Posted 4 years ago

“Assuming this Review relates to a recent P & O booking, the experience has been devastating for my family. It is no doubt unfair to lay the blame on Cruise118 ( they have been so good in the past ) but having booked this cruise - sailing in three weeks, we have just received a message from " P & O " to say they have too many " unvaccinated " booked and so cancel our booking !! This relates to under 17s who, under P & O protocol could have PCRs and travel. On a whim - AND NOT ON THEIR WEB SITE - they arbitrary impose " a limit ". Perhaps Cruise 118 should have been aware of this ruling ? The lesson to be learnt - trust no one when booking - they take your money, then cancel the booking and it takes 2 months + to get the money back !! If you have under 17s - BEWARE - perhaps a land based holiday is the idea ?”

Helpful Report

Posted 4 years ago

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated. Kind regards Customer relations

Posted 4 years ago

“Unbelievably appalling & unprofessional. Booked cruise on Wed 30th Sept for 5th Oct. Thurs: No confirmation - I emailed concierge as I work long hours & phone lines were closed. No reply. Fri: 2 emails from Cruise 118 - “3 days to go “ & “you’re booked on Getaway “ but no confirmation. I emailed again . Reply: “will look into it “. Sat: I rang and NCL was blamed for being slow. Three hours later 118 rang back: Cruise not booked as cut off point for NCL fly cruises was Thurs. 118 would book my flights & cruise but no transfers at Rome despite what I’d paid for. 118 suggested I “try to get on NCL coach at airport, if not, get a taxi “ which I “may” be able to claim for but will have to wait until I return home when “they’ll contact me to discuss it “ Wish me luck…”

Helpful Report

Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,450 reviews