Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,460 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,460 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like to thanks to the gentle name Chris in the customer service department . Who help me get my refund sorted out with P&O cruise .As I was having problem getting through to P&O then I decided to get in touch with cruise 118 customer service . Where Chris help me very kindly so I will give customer service 5 mark .well done CHRIS”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“This is the third or fourth time booking a cruise with Cruise 118.com, which shows how pleased we have been with the service. The customer service from the initial contact with the sales team, (in this case Morgan Cooper), right through the process and procedures up to the cruises has always been exceptional. Thanks Morgan and Cruise 118”

Cruise118.com 5 star review on 3rd October 2021

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Posted 4 years ago

“John was very helpful and informative”

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Posted 4 years ago

“I was initially disappointed as I'd left my details and nobody called me back, but on my next call Paula apologised for that and she was very helpful & friendly. She has a lot of cruise experience and had stories of the places I will be visiting. She noted what i was looking for and searched for the best trip to match my requirements. Thank you Paula!”

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Posted 4 years ago

“I have used 118 since thomas cook finished and my agent Lexi went to work for them. I have been more than happy with the service however I can honestly say that would be all down to Lexi her customer service certainly goes above and beyond. To the extent of even being around for me on her days off.. I can not praise her highly enough.. look after her 118”

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Posted 4 years ago

“Booking experience was efficient and fast, once I got to speak to someone! Shame I waited to speak to a person for 27mins in a queue , repeating the same boring music”

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Posted 4 years ago

“as always Helen was efficient and polite despite us changing our minds, pleasure to do business with your company.”

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Posted 4 years ago

“Assuming this Review relates to a recent P & O booking, the experience has been devastating for my family. It is no doubt unfair to lay the blame on Cruise118 ( they have been so good in the past ) but having booked this cruise - sailing in three weeks, we have just received a message from " P & O " to say they have too many " unvaccinated " booked and so cancel our booking !! This relates to under 17s who, under P & O protocol could have PCRs and travel. On a whim - AND NOT ON THEIR WEB SITE - they arbitrary impose " a limit ". Perhaps Cruise 118 should have been aware of this ruling ? The lesson to be learnt - trust no one when booking - they take your money, then cancel the booking and it takes 2 months + to get the money back !! If you have under 17s - BEWARE - perhaps a land based holiday is the idea ?”

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Posted 4 years ago

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated. Kind regards Customer relations

Posted 4 years ago

“Unbelievably appalling & unprofessional. Booked cruise on Wed 30th Sept for 5th Oct. Thurs: No confirmation - I emailed concierge as I work long hours & phone lines were closed. No reply. Fri: 2 emails from Cruise 118 - “3 days to go “ & “you’re booked on Getaway “ but no confirmation. I emailed again . Reply: “will look into it “. Sat: I rang and NCL was blamed for being slow. Three hours later 118 rang back: Cruise not booked as cut off point for NCL fly cruises was Thurs. 118 would book my flights & cruise but no transfers at Rome despite what I’d paid for. 118 suggested I “try to get on NCL coach at airport, if not, get a taxi “ which I “may” be able to claim for but will have to wait until I return home when “they’ll contact me to discuss it “ Wish me luck…”

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Posted 4 years ago

“John was very helpful and informative”

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Posted 4 years ago

“We were overwhelmed with cruise info showered on us two days before we departed. Covid, plus new ports of call and new documentation required. It was anything but stress free as Princess cruise logo says! Chris Carter sent link to all required sites . Many thanks Chris / team.”

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Posted 4 years ago

“Very helpful indeed”

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Posted 4 years ago

“Andrea is one fantastic human being nothing is too much Thank you 118 ❤️”

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Posted 4 years ago

“When booking a Cruise you want the concierge to be friendly, patient and knowledgeable, Paula was all of these. Spent time looking at options and found the perfect Cruise, Deck and Cabin for us at a really good price. Definitely book with Cruise 118 again.”

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Posted 4 years ago

“Brilliant - good information - good knowledge”

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Posted 4 years ago

“Excellent service can't fault”

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Posted 4 years ago

“Emma O'Reilly was so helpful and knew her stuff. She gave us so much information and answered all our questions as first time cruising. She was so friendly. Highly recommended. Thanks again. Karen”

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Posted 4 years ago

“Once you get through on the phone the customer service procided by Rebecca R was excellent great knowledge and very freindly and professional.”

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Posted 4 years ago

“After a bit of confusion I ended up paying in full. Had to remove 1 person. Contacted within 24 hrs. Still awaiting refund”

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Posted 4 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope I explained our position in full in my email and that you were happy our resolution to your review.. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,460 reviews