Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,338 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kym was excellent and found us exactly what we wanted. Easy to book and good price.”

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Posted 3 years ago

“Yaseen was helpful, polite and friendly. It was quite a slow process but yaseen chatted away as if he had known me for years”

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Posted 3 years ago

“All advisors are very lovely on the phone. Particularly Gill Potter who was the reason that I was a returning customer to Cruise 118. However on my latest booking, the aftercare was shocking. I required an amendment to my package holiday booking. After going through new dates, booking time off work, changing cruise itinerary’s and new hotels with various advisors and colleagues from the amendment team, I was only informed at the payment stage that I was unable to make any package holiday amendments to my booking until June 2022. A complete waste of time and conflicting with their amendment policy at my original date of booking. I progressed with a cruise-only package and filled in all of the other parts of the package itinerary myself. Aftercare continued to breakdown, as queries regarding specific Royal Caribbean testing and Crown & Anchor details were ignored for a month, and only answered after another prompted email by myself. Like I said - all very lovely on the phone, but I expect more as a returning customer, actually as any customer. As soon as the deposit is in and the payments are owed, Cruise 118’s aftercare infrastructure is shockingly bad.”

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Posted 3 years ago

“After Covid nice to be cruising again with Cruise 118”

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Posted 3 years ago

“Its always OK booking it what follows that can sometimes be a let down But I was happy with Yassem service”

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Posted 3 years ago

“Your agent Emma was professional, courteous and very knowledgable. She contacted us when she said she would and answered all our questions. If she didn't know the answer she knew how to find it. Well done Emma”

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Posted 3 years ago

“First time booking a cruise! Very helpful Very reassuring and gave me options on best deals, Thanks cruise 118”

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Posted 3 years ago

“Excellent help and advice”

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Posted 3 years ago

“Fantastic so easy to deal with .”

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Posted 3 years ago

“Nothing was too much and exceptional service”

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Posted 3 years ago

“Fabulously easy booking with knowledgeable and extremely friendly staff member Lexi. This is our first cruise booking and Lexi made the whole process stressless and enjoyable.”

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Posted 3 years ago

“Cannot fault Nicola who has dealt with and rebooked our cruise five times now thanks to P&O. Service has been nothing but professional and friendly, she always replies promptly to emails and correspondence and has been really understanding throughout.”

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Posted 3 years ago

“Nothing was too much and exceptional service”

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Posted 3 years ago

“5***** Service Think you.”

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Posted 3 years ago

“Was very impressed with Shelly”

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Posted 3 years ago

“Nothing was too much and exceptional service”

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Posted 3 years ago

“Excellent service from Shelly.”

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Posted 3 years ago

“The customer service was very professional as usual. Lindsey was very helpful and answered all our questions. This is about the 5th time we have used cruise 118 and would recommend them to anyone looking to book a cruise”

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Posted 3 years ago

“Hayley done a fantastic Job at finding me cruise and really good cabins for my family of 6. Very professional and a fabulous price. Everything explained to me. Will definitely book again using cruise 118z”

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Posted 3 years ago

“Don't normally write reviews but was assisted in the booking by Stacey Green. She emailed several comparisons & itineraries within a short time. A follow-up email 3-4 hours later. I commenced the booking quite late in the evening but she continued to work through our booking until complete (well after 9pm.) I was aware she was not working the next day but due to a specific request for later flights in the package she phoned just after 9 am on her day off to deal with the amendment. Really made a difference and felt it was personal service. A true credit to your customer service provider team.”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,338 reviews