Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, help and guidance when booking our cruise”

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Posted 3 years ago

“Can’t fault the service we experienced very helpful And friendly”

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Posted 3 years ago

“Great assistance from Lexi.”

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Posted 3 years ago

“Great service from Daniel helped us with our holiday every step of the way thank you”

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Posted 3 years ago

“Easy booking”

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Posted 3 years ago

“Rachael was very helpful, patient and listened to exactly what we wanted also she was not at all pushy.”

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Posted 3 years ago

“Easy booking”

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Posted 3 years ago

“A lady called Sian was very good”

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Posted 3 years ago

“efficient,understanding and delivering an excellent result”

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Posted 3 years ago

“Friendly, excellent customer service helping us plan out our up and coming Cruise.”

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Posted 3 years ago

“Andrea was very helpful, polite & a credit to the company would not hesitate to use again”

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Posted 3 years ago

“Shelley was amazing art getting our cruise booked, all the packages we needed and explaining everything we needed to know, superb experience”

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Posted 3 years ago

“As polite and helpful as always”

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Posted 3 years ago

“Basic error made on spelling of my name during booking now causing lots of issues, like unable to match up with my cruise line records. Emailed 118, nor response, now endless waiting on-hold to Cruise118 to get it sorted, still not resolved.”

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Posted 3 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again, thank you for your review.

Posted 3 years ago

“Andrea was very helpful, polite & a credit to the company would not hesitate to use again”

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Posted 3 years ago

“My call was answered promptly and I booked my cruise quickly”

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Posted 3 years ago

“Rachel was knowledgeable and extremely helpful. She guided me through the process and went the extra mile to make sure the package met all requirements”

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Posted 3 years ago

“Although I didn't have all the necessary information to hand, Keely was very patient and was kindly reassuring. She invited me to always contact if I had any further queries or worries.”

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Posted 3 years ago

“Keeley Was able to answer all my queries and reassured me with some concerns I had. She was very efficient in handling my call and was very pleasant.”

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Posted 3 years ago

“I have received brilliant customer care service from Keeley Degriffa where nothing was too much trouble for her to help me with and put my mind at rest! Thank you so much for all the information. Michelle ( spoke on 12.09.22)"”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews