Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,477 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,477 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kim was very helpful and phoned back at an arranged time. She was very informative and patient when I changed things around”

Helpful Report

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

“Also Good support if not totally sure about online procedures A big Thankyou to Rachael Halliwell who guided us - She so very good.”

Helpful Report

Posted 4 years ago

“Absolutely brilliant service as usual from Kym Bacon. Thank you so much Kym.”

Helpful Report

Posted 4 years ago

“Simple to book on line and the benefit of on board spends when booking ( which wasn’t available with P and O direct )-so better value for money . We had a problem getting our tickets printed with P and O and despite e mails and calls to P and O didn’t get anywhere . The day before we were due to cruise we still could not access the tickets so I rang cruise 118 and they were really helpful and got the tickets e mailed to me within 20 minutes so a big thanks to Paul and Keeley for their help. If we had booked direct with P and O we would not have been able to speak to anyone as their helpline just cuts you off !!!”

Helpful Report

Posted 4 years ago

“Very easy, Rebbeca and Ryan very helpful so far. Our first ever cruise and would/will book the next one with 118.com.”

Helpful Report

Posted 4 years ago

“Booked with Rebecca Rimmer, she made the process of booking really easy. We are not seasoned cruisers so was relying in her experience to guide us through. Which she did perfectly. Been very quick at getting back with other questions have, so have put us at ease with our booking. Thanks”

Helpful Report

Posted 4 years ago

“Excellent customer service by Sam. Took his time to explain and answer all questions. Very polite.”

Helpful Report

Posted 4 years ago

“very easy and quick booking peocess and any mistakes solved very quickly. no problem with booking done by stecy green . very helpful for our group of 34. luckly we didnt book through pando. they have the worst coustmer service and even after 40 min wait problem not solved. we all thanks stecy green for the great servise”

Helpful Report

Posted 4 years ago

“Sam was really helpful and booked us exactly the cruise package we wanted. Great service and competitive pricing. Usually use another company but will always try cruise 118 in future first,”

Helpful Report

Posted 4 years ago

“Dealt with Lexi/ Katie Longstaff who was extremely helpful and patient with us. She is very knowledgeable and nothing was too much trouble. An asset to the company!”

Helpful Report

Posted 4 years ago

“Kym was very helpful and knowledgeable. The whole process was so easy.”

Helpful Report

Posted 4 years ago

“A very professional experience once again,wouldn’t book with anyone else”

Helpful Report

Posted 4 years ago

“Highly recommend”

Helpful Report

Posted 4 years ago

“My issue was dealt with my Claire Ketteringham. She was was personable, professional and responsive. She dealt with my issues as soon as she possibly could and kept me informed throughout. It was really lovely to get a response from an actual person rather then a automated response. I would not hesitate to book with cruise118 again, purely for the customer service I have received.”

Helpful Report

Posted 4 years ago

“Have used cruise118 for all our cruises. Never had a problem and wouldn’t use anyone else! Everyone we’ve ever had the pleasure of speaking too has always been lovely ❤️”

Helpful Report

Posted 4 years ago

“Your system for amending or changing cruise bookings is frustrating. Can take up to 2 to 3 weeks to get any action which is not a lot of good if the cruise to which ones wishes to change is booking up fast, and frankly a £50 pp charge is extortionate. In future I will book direct, for example, with P&O and cutting out Cruise 118. I wish to make a change to the Ts & Cs relating to my current booking and I anticipate nothing but trouble when I try toget through on the phone later today.”

Helpful Report

Posted 4 years ago

Dear Mr Poynter Thank you for your review and appreciate your feedback. We understand your frustration with the delay for amendments. Unfortunately, our Service Team are dealing with a huge number of amendments and cancellations due to cruise lines changing or suspending their sailings and we work through these bookings in departure date order to make sure everyone is contacted fairly. If the cruise you wish to amend to has limited availability or has a promotion that is due to expire, then of course we can look into this for you. Once again, we thank you for your feedback. kind regards Customer Relations.

Posted 4 years ago

“We wanted to book a small cruise for our grandchildren, just Southampton to Southampton. We were told our grandchildren needed to be double jabbed 🥴they are 8 and 10. No children of this age have even one jab !!! Little bit of ageism in reverse here. Also fail to understand why you are advertising kids clubs on these cruises,I wouldn’t use them for our grandchildren but who are they for ???”

Helpful Report

Posted 4 years ago

Dear Kathryn, Thank you for your review. Depending on your travel date, some cruise lines do have a policy where all passengers need two jabs, including children. However, there are several cruise lines where children under 12 are not required to be double jabbed and just need a negative PCR test to sail. If you would like more information on these sailings, please contact us at customer.relations@worldtravelholdings.co.uk and we can pass your enquiry onto a member of our Sales team. kind regards Customer Relations.

Posted 4 years ago

“Response to our request was top notch. Rebecca was highly informative and extremely proffessional. Thanks for making it so easy.”

Helpful Report

Posted 4 years ago

“Lexi was fantastic, very helpful and a pleasure to deal with. Thank you lexi”

Helpful Report

Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,477 reviews