Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,867 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using this company by recommendation. Booked a cruise online, very straight forward and easy, all communication received was excellent. Saved money and received additional benefit compared to main cruise lines. Would also recommend and would use again.”

Helpful Report

Posted 2 years ago

“Rachel Halliwell is amazing, our go to cruise expert. She is very friendly, always gets back to me very promptly with booking info, answers to questions about cruises etc. Rachel is an asset to Cruise118.”

Helpful Report

Posted 2 years ago

“Excellent customer service from Robyn due the service we have recieved and good discount and total price of 2026 cruise were very impressed thank you robyn”

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Posted 2 years ago

“Robyn was very helpful and efficient, she was still able to give us discount when the price of our cruise had risen a little by the end of the day. We needed to check what funds we had available and whether our son wished to come too. A phone call was arranged for a few hours later and we decided to proceed with the booking and all was completed within 15 minutes. Thank you Robyn!”

Helpful Report

Posted 2 years ago

“Yet again, another first class interaction with our Cruise 118 concierge, Jess. Checked all the details we needed following a change to our cruise and provided reassurance to proceed as planned. Well done and thank you.”

Helpful Report

Posted 2 years ago

“Cruise118 are my go to choice for cruise bookings, primarily because of the exceptional service they offer which cannot be be overvalued when making online purchases. Their agents are always thorough and give you the time you need to feel reassured. My most recent experience with Dale Robinson showcased just how useful this service was when I was very concerned about a credit voucher from a cruise line not being applied to my account. He took the time to talk me through everything he had done and timescales, playing back previous calls we had to familiarise himself with the situation and passing on the correct information to me to alleviate my concerns, an absolute gent and credit to Cruise118’s very competent staff.”

Helpful Report

Posted 2 years ago

“Katie Lowe was terrific. She listened to our requirements and gave great advice when appropriate. Prompt efficient service. Highly recommended super service 5 star”

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Posted 2 years ago

“Great service from Dale. A pleasure to chat to him and our cruise was booked swiftly and efficiently.”

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Posted 2 years ago

“All staff I came in touch with very polite and helpful would recommend using this company thanks for your help at all times”

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Posted 2 years ago

“Dale was lovely & helpful helping me book our 25th Wedding Anniversary cruise today 😊”

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Posted 2 years ago

“Lyndsey and Jess I dealt with very polite and helpful would recommend using this company”

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Posted 2 years ago

“Very prompt, efficient and friendly service from Jess who has dealt with a change in my cruise itinerary in a professional manner.”

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Posted 2 years ago

“Excellent service from a very helpful advisor called Jess She had an excellent manner and went above and beyond to help us I would recommend her and the company .”

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Posted 2 years ago

“Jess did a great job of sorting out our booking after the dates suddenly changed.”

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Posted 2 years ago

“Dale was very helpful and pleasant and I enjoyed the whole booking experience .would definitely recommend.”

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Posted 2 years ago

“Very good and very helpful and informative”

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Posted 2 years ago

“Kieran was very helpful with us trying to reduce our 32 day trip to 31 as if you are over 70 years the insurance premiums are considerably more. He sorted out our problem with great courtesy and patience. I do feel that travel companies should make clients aware of this problem as our annual worldwide policy did not cover our trip.”

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Posted 2 years ago

“Gavin great at supporting the booking and giving excellent advice. Would use Gavin again. Problem with cruise change by NCL which affected flights but customer services Jess good to communicate and sorted the flight and accommodation change with no cost. Very good service. Thank you.”

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Posted 2 years ago

“Excellent communication and customer service would highly recommend”

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Posted 2 years ago

“The actual cruise ship and service was excellent, but I brought a Louis Vuitton Handbag at rather an expensive cost and within 1 month the leather strap completely snapped!!!! I honestly don’t think it was a genuine Louie Vuitton as it should last a life time Trying to contact and get it refunded is ABSOLUTELY IMPOSSIBLE, My advice Don’t purchase expensive items on ship !!! Very unhappy and disgruntled passenger. Helena R Adams”

Helpful Report

Posted 2 years ago

Dear Helen Rest assured your comments are very important to us, we are very sorry that aspects of your cruise experience have given cause for dissatisfaction, and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issue raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. We will then be able to contact the cruise line on your behalf and ask if they can provide us with the details of how to return faulty goods. Once again thank you kindly for your comments they are very much appreciated. Customer Relations

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,867 reviews