Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Michelle once again.”

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Posted 2 years ago

“Excellent treatment from Paula Molloy.Despite being an evening call she was very efficient and helpful. Cruise deal she offered was excellent value for money”

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Posted 2 years ago

“Kim was efficient , polite and very helpful. The process was very easy.”

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Posted 2 years ago

“We booked a cruise with 118 in Dec. 2023 and was looked after by Jennifer Stevenson. We were very impressed how good and professional Jennifer was. Today we have booked a future cruise for 2025 with Jennifer and she has done a great job in looking after us again. We would happily recommend Cruise 118 to anyone who loves cruising.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Everything went well, just hope all details I have will see me on to the ship. Who will get luggage labels when cruise time is here.”

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Posted 2 years ago

“I booked a 3nt cruise on MSC Virtuosa on the evening of 21st May for 4 people, for which I paid a £100 deposit. On the 22nd May I received confirmation of the bookings, stating that the balance of the cruise was due 'not later than the 24th June.' However, on 23rd May I received an e-mail stating that my booking was overdue from 22nd May and threatening that 'if the balance was not paid within 7 days the cruise would be cancelled.' Not only was the demand incorrect, but I found the tone of the e-mail threatening therefore I replied to the e-mail voicing my concerns. To-date I have not received any reply to my e-mail or an apology for the mistake. Other than that the on-line chat was great, confirmations and other information were prompt, except for confirmations of bookings made for the speciality restaurants.I”

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Posted 2 years ago

“Was so easy to book Very good service”

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Posted 2 years ago

“online booking very easy. Phoned with some queries, phone answered after three rings. Great response. First time have used Cruise118”

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Posted 2 years ago

“lexi your assistant was brilliant.very patient and helpful.talked us through the whole process and made it very easy for us.she is excellent at her job”

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Posted 2 years ago

“Kym was very helpful and sorted out a problem we had with professionalism.”

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Posted 2 years ago

“Knowledgeable friendly efficient a pleasure to deal with. They are my first port of call if cruising”

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Posted 2 years ago

“The prices are good”

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Posted 2 years ago

“Michelle Clarke did an excellent job of getting us a a cruise, complete with transfers, flights,and could not have been more helpful. We will book again because of her assistance.”

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Posted 2 years ago

“Excellent service from Sarah who spent a long time (over an hour) looking at different cruises and options to find our perfect cruise to fit our family’s requirements. She also followed up the booking with a personal email. Great service from her. She is a credit to Cruise118.com. Would definitely use this company again!”

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Posted 2 years ago

“Booked our cruise with Amber who was so lovely. She was very patient and understanding and offered a brilliant deal. Would definitely book again”

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Posted 2 years ago

“The young lady who helped us was excellent and explained everything. This is our first time cruising”

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Posted 2 years ago

“Enquiry handled professionally by knowledgable people and prices were very competitive.”

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Posted 2 years ago

“Easy to negotiate good price”

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Posted 2 years ago

“Very good and helpful”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews