Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,364 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking was easy, with a pleasant agent. Still awaiting the booking confirmation a week later though when I was told I'd receive it in 15 minutes. Have used them before and am happy to use them again.”

Helpful Report

Posted 3 years ago

“Rachel continues to be the safest pair of hands for just ‘making it happen’. Best service, best price and extremely efficient.”

Helpful Report

Posted 3 years ago

“At the moment, very poor. Flights switched. Agreed to the change if parking covered. Can’t get through to sort out. Received at least 10 booking confirmations.”

Helpful Report

Posted 3 years ago

“At the moment, very poor. Flights switched. Agreed to the change if parking covered. Can’t get through to sort out. Received at least 10 booking confirmations.”

Helpful Report

Posted 3 years ago

Hello thank you for your feedback we are experiencing a high volume of calls at the moment and call times are longer than usual we do apologise. If you could please private message us with your details and WOR reference number we can look into this for you. Many Thanks Cruise118 Team.

Posted 3 years ago

“Difficult double booking with credits was dealt with very efficiently”

Helpful Report

Posted 3 years ago

“Excellent service, great customer support, Kate handled everything with in such an efficient way a pleasure to deal with, would recommend company for their exemplary service”

Helpful Report

Posted 3 years ago

“Do not book with this company.Their customer service is appalling.I was going on a cruise and they did not inform me that my flights to Rome had changed fromHeathrow to Gatwick and had no paperwork or emails sent to let me know.It was only by ringing the cruise company itself 2 days before that I was told that my flights and times had changed.This meant cancelling my Heathrow hotel and parking and re booking Gatwick hotel and parking which incurred extra expense. Also for 7 days before the cruise I rang them every day each phone call I waited from 1hour 14 mins to 1hour 45 mins for them to answer worried I had no emails showing my luggage tickets flight information or bus transfer tickets.The staff on the phone were not able or competant enough to help.In fact I was told by one member of the staff not to worry just turn up to Heathrow you are definitely booked in there. If we had done that we would not have had a flight or a cruise. It has meant on my return I have to complain and do some more paperwork to get my expenses returned.I think besides claiming my expenses cruise 118 should be compensating me for all the stress and worry they caused by not sorting out my travel arrangements . So far no offer for this has been made”

Helpful Report

Posted 3 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and addressed. Again, we apologise for the difficulties you encountered. I hope our telephone conversation helped alleviate any concerns you may have had. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries.

Posted 3 years ago

“I have booked my cruise with Katie for many years now …. Fantastic service I can not praise her enough”

Helpful Report

Posted 3 years ago

“Getting through to speak to a consultant is a nightmare. After agreeing a price for a booking for myself and my wife I had to consult with our friends to see if the price was agreeable. Once they had approved the quoted price after less than 20 minutes I found it impossible to get in touch with the consultant I was dealing with until some 5 hours later. This resulted in me being charged £50.00 per head for the 4 people In my party through no fault of my own.”

Helpful Report

Posted 3 years ago

Hi David Thank you for your feedback we are receiving a high volume of calls at present and wait times are longer than usual which we do apologise for. However, prices are fluid and can change at any time they are only valid at the time the quote is made. Many Thanks Cruise118 Team

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Andrea as always sorted out our river cruise. We are into double figures now the cruises booked with 118 and Andrea”

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Posted 3 years ago

“Wonderful experience booking an amazing cruise thanks to Kath’s Porter. She answered all of my questions professionally and knowledgeable and made the decision to book there and then so easy”

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Posted 3 years ago

“Your concierge Katja was awesome from start to finish - this was my first ever cruise booking - she made it so easy and answered all my many questions- she was extremely patient and very knowledgeable- Katja is a total credit to your company - will defo recommend you guys to my friends and family.”

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Posted 3 years ago

“Kirsty was very helpful”

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Posted 3 years ago

“very quick to answer the phone when booking. following calls take over 50 mins to answer. never again”

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Posted 3 years ago

Hi Derek Thank you for your feedback we are receiving a high volume of calls at present which means call wait times are longer than usual. We thank you for your patience in the meantime. Many Thanks Cruise118 Team

Posted 3 years ago

“Excellent. Very helpful. Price given on initial call. Rare!!!”

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Posted 3 years ago

“So far so good 👍😊after our cruise I’ll comment further hopefully it will be a positive review, the last time we used it was so hence we are using 118 again 😊”

Helpful Report

Posted 3 years ago

“Consgiers are well versed and knowledgeable about the particular trip they deal with. In short they are good sales persons.”

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Posted 3 years ago

“Very helpful and knowledgeable easy process and immediate information”

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Posted 3 years ago

“Our booking was taken by Lorraine Smith. As we are cruise newbys she went through everything we needed to know and being a cruiser herself, offered us some great advice. She also spent time getting us the best price and was a big help with choosing our cabin, which we were obviously clueless about! Lorraine is very friendly and easy to communicate with by email or phone. A big asset to 118.com”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,364 reviews