Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,338 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been using Cruise 118 for years, never booked with anyone else, Sam has been dealing with our last few bookings and has been great, telephone lines are not great, wait times seem to be long but that’s understandable with Covid. We have booked 2 cruises this year, and will hopefully carry on using 118 into 2023”

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Posted 3 years ago

“Shelley was amazing. She was so helpful and got us what we wanted straight away. Highly recommend ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

“Excellent service and a great deal”

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Posted 3 years ago

“Need to pay balance on our holiday but flights still not been confirmed and cannot speak to anyone regarding flights”

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Posted 3 years ago

“Brilliant 🤩”

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Posted 3 years ago

“We booked our cruise with the help of Kate Freestone. This is our first cruise and Kate demonstrated great expertise and patience in explaining the many permutations and options, that I would never have been aware of otherwise. I feel confident that we have everything in place to really enjoy our cruise. We also spoke to others in 118 when we called and found everyone to be helpful and knowledgeable. Not pushy either and this is also important. Well done 118”

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Posted 3 years ago

“Helpful and knowledgeable. No fuss. Hope all goes as smoothly when we set off on our travels.”

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Posted 3 years ago

“10 out of 10”

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Posted 3 years ago

“Daniel Norris was amazing in trying to find a new cruise for parents after Cunard cancelled their booking. My parents is coming all the way from South Africa and had very little flexibility. But Daniel was brilliant and all sorted. Thanks a million”

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Posted 3 years ago

“your cruise consultant ashley was very very helpful in a very difficult situation with our Cunard cruise regards douglas and jennifer winton-norman”

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Posted 3 years ago

“We have used Cruise118.com for several years and they have always provided a first-class service. We use the same Sales Concierge every time (Katie Longstaff), who is an excellent very experienced cruise consultant and always professional. Any enquiries are answered quickly and I feel like I'm talking to a friend.”

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Posted 3 years ago

“Very knowledgeable concierge looked after my requirements to find me a great holiday”

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Posted 3 years ago

“Absoloutle shocking company. Mislead on booking a cruise and now telling me we have to wait 4 weeks to amend!!! We only booked 2 days ago!!!”

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Posted 3 years ago

“Help me a lot as its my first cruise put my mind at ease”

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Posted 3 years ago

“Booking the cruise was easy and attendant very helpful.However when I called back the following day for clarification on a couple of points I was left holding for40 minutes,This I was dissatisfied with and feel you should be as easily accessible for queries as for bookings”

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Posted 3 years ago

“I have always booked through 118 and had a person to speak to and email if needed. I have tried to ring 4 times and held for really long periods and cannot get through. The emails are no longer managed and this means you can no longer speak to anyone. I need my port to book parking and was told to contact you, but cannot. I am very dissappointed in how 118 has gone down the pan. I will not book with 118 again after this trip.”

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Posted 3 years ago

We're sorry to hear that you feel this way! We'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond privately with your reference, name and postcode so we can look into this for you. Kind Regards - Cruise118 Team

Posted 3 years ago

“1st class. Heather who processed our booking was both very efficient and pleasant throughout. She went out of her way to find us the right cabins even though there was limited availability.”

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Posted 3 years ago

“very prompt reply to my initial enquiry and excellent follow-up.”

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Posted 3 years ago

“Ashlee spared no effort to get the cabin location we wanted and at a good discounted price. Efficiently confirmed booking and very pleasant to talk to.”

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Posted 3 years ago

“Where shall I start? Nobody answers phones.. or emails. They have mixed up my booking with somebody else’s booking and put all my contact details on their account. Definitely an data protection issue which I intend to follow up. Just steer well clear - or perhaps somebody might even contact me now to try to out this situation right but I am not holding my breath”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,338 reviews