Cruise118 Reviews

Name: Cruise118
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,186 Reviews

96 %

of reviewers recommend Cruise118

Company Reviews

Metrics

Info

4.8

Based on 16,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Barry was great with us we highly recommend. He is a credit to the business.”

Helpful Report

Posted 10 hours ago

Dear Rob, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Barry provided you with such a positive experience and that you would highly recommend his service. Your comment that Barry is a credit to the business is particularly appreciated and will mean a great deal to him. We will ensure your kind feedback is shared with him and his management team. Thank you for choosing Cruise118. We look forward to assisting you with your future holiday plans. Kind regards, Customer Relations

Posted 1 hour ago

“Excellent service from Cruise 118. Efficient and friendly We would definitely recommend!!!”

Helpful Report

Posted 13 hours ago

“Lexi who arranged our holiday was excellent, got us a cruise for a nrilliant price. We always use them, they are efficient professional, reliable and look for best deals .”

Helpful Report

Posted 14 hours ago

Dear Linda, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Lexi was able to help you secure a fantastic cruise at such a great price and that you found her service excellent throughout the booking process. It is particularly rewarding to hear that you continue to choose Cruise118 for your holidays. Your comments regarding our efficiency, professionalism, reliability, and commitment to finding the best deals are greatly appreciated and mean a great deal to the whole team. We will be sure to share your kind feedback with Lexi, who will be thrilled to receive your recognition. Thank you once again for your continued loyalty and trust in Cruise118. We look forward to helping you find many more amazing holidays in the future. Kind regards, Customer Relations

Posted 1 hour ago

“I needed some information for an insurance claim. Spoke to Chris and she was really helpful and supplied me with all the information I required Thank you Chris”

Helpful Report

Posted 19 hours ago

“I was happy with the service as always exceed all standards thank you Clare. Really appreciate your service.”

Helpful Report

Posted 20 hours ago

“Excellent service and information from Daniel and Aimee led us to book with Cryise 118 for the second year running”

Helpful Report

Posted 2 days ago

Dear David, Thank you for taking the time to share your feedback. We are delighted to hear that the excellent service and advice provided by Daniel and Aimee gave you the confidence to book with Cruise118 for a second year running. Customer loyalty is the highest compliment we can receive, and it is wonderful to know that the support, information, and guidance provided by our team have contributed to another positive booking experience. We greatly appreciate your continued trust in Cruise118 and will ensure your kind comments are shared with Daniel and Aimee. Thank you once again for choosing Cruise118. We look forward to helping you plan many more memorable holidays in the future. Kind regards, Customer Relations

Posted 2 hours ago

“Excellent communication with cruise 118 customer advisor was first class”

Helpful Report

Posted 2 days ago

Dear James Logan, Thank you for taking the time to share your feedback. We are delighted to hear that you received excellent communication and first-class service from your Cruise118 customer advisor. We understand how important clear and timely communication is when planning a holiday, so it is wonderful to know that your experience met your expectations. Your kind comments are greatly appreciated and will be shared with the advisor involved, who will be pleased to know their efforts made such a positive impression. Thank you for choosing Cruise118. We look forward to helping you plan another fantastic holiday in the future. Kind regards, Customer Relations

Posted 2 hours ago

“Andrea is always so very helpful. She was very patient with us going through lots of options.”

Helpful Report

Posted 4 days ago

Dear Guest Thank you for your review, We are happy to hear that Andrea was so helpful and took the time to patiently guide you through the many options available. We'll be sure to pass on your kind words to her. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“Just booked another cruise with 118. Always very helpful, good knowledge to advise you & always find you the best price. Would recommend.”

Helpful Report

Posted 4 days ago

Dear Guest Thank you for your review, We are happy to hear that you find our team helpful, knowledgeable and able to provide advice that helps you make the right choice. It's especially rewarding to know that you've had positive experiences with us time and time again, and that we've been able to secure great value for your cruise holidays. Your recommendation means a great deal to us. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“Excellent service and advice from Andrea in helping us to book our next cruise. Recommended a good hotel for our overnight stayr”

Helpful Report

Posted 4 days ago

Dear Eddie Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Andrea recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 days ago

“OMG cruise 118 are amazing. Very professional and happy to help I guess this is why we are returning customers Both Stephanie and Katie were extremely knowledgeable and above all patient with all my questions. Thank you.”

Helpful Report

Posted 4 days ago

Dear Alison Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Stephanie and Katie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 days ago

“Customer service was very professional and helpful. Communication has been quick and clear. This is the 3rd cruise we have booked with cruise 118.”

Helpful Report

Posted 5 days ago

Dear Adrian Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Hannah recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“Excellent service from Aimee she makes booking a cruise hassle free very helpful and knowledgeable this is the 3rd cruise booked with cruise 118 and im sure there will be many more.”

Helpful Report

Posted 5 days ago

Dear Adrian Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Aimee recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“I always deal with Gill Potter. She is very professional and goes above and beyond to sort any issues out.”

Helpful Report

Posted 5 days ago

Dear Mrs Griffin, Thank you very much for taking the time to leave such lovely feedback. We are delighted to hear that Gill Potter has consistently provided you with a professional service and has gone above and beyond to assist with any issues you have encountered. Rest assured we will ensure your kind comments are shared with Gill and her management team, as feedback of this nature is always greatly appreciated. We are extremely grateful for your continued trust and custom, and we look forward to assisting you with your future travel plans. Thank you once again for your thoughtful review. Kind regards, Customer Relations

Posted 5 days ago

“Great customer service, nothing a bother.”

Helpful Report

Posted 5 days ago

Dear Margaret Martin, Thank you so much for taking the time to leave your lovely review. We are delighted to hear that you received great customer service and that nothing was too much trouble. Providing friendly, attentive, and hassle-free service is something we pride ourselves on, so it is wonderful to know this was reflected in your experience. Your kind comments will be shared with the team, who will be thrilled to receive your feedback. Thank you once again for choosing Cruise118. We truly appreciate your support and look forward to helping you plan another fantastic holiday in the future. Kind regards, Customer Relations

Posted 5 days ago

“All I have done to date is to book and pay. I am age 85?and your young sounding agent was efficient and conducted himself exectlently.”

Helpful Report

Posted 5 days ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jason recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“As always Rob was as professional and courteous in dealing with our special anniversary booking. He is a credit to 118 and your fortunate to have staff of his calibre.”

Helpful Report

Posted 6 days ago

Dear Ian, Thank you for taking the time to share your wonderful feedback and fabulous pictures! We are delighted to hear that Rob once again provided such professional and courteous service whilst assisting with your special anniversary booking. We understand how important milestone celebrations are, and it is fantastic to know that Rob helped make the planning process a positive experience. Your comments are greatly appreciated, and we will ensure that your kind words are passed on to Rob. Who will be delighted to know that his dedication and commitment to delivering exceptional service have been recognised. Thank you once again for choosing to sail with Cruise118. We truly value your continued loyalty. Kind regards, Customer Relations.

Posted 5 days ago

“We have used Cruise 118 for our last 5 cruises. Shelley our go to person is amazing, very helpful, and always does her best to get the best deal..”

Helpful Report

Posted 6 days ago

Dear Sarah Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 days ago

“Amy was on the ball and very helpful gave us good information and made it easy to make a decision She also was friendly yet professional great service.”

Helpful Report

Posted 6 days ago

Dear Hazel Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Amy recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 days ago

“We spoke to a few companies as couldn’t decide what trip to book but once we narrowed it down Stevie was brilliant in helping us complete the booking. Will definitely use her again”

Helpful Report

Posted 6 days ago

Dear Gary Wilson, Thank you for taking the time to share your feedback. We are delighted to hear that Stevie was able to assist you in finding the right trip after considering a number of options. Choosing the perfect holiday can sometimes be difficult, so it is wonderful to know that her knowledge, guidance, and support helped make the booking process straightforward and enjoyable. We will ensure your kind comments are passed on to Stevie. Thank you once again for choosing Cruise118. We truly appreciate your custom and look forward to helping you plan your next adventure. Kind regards, Customer Relations

Posted 5 days ago

Cruise118 is rated 4.8 based on 16,186 reviews