Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and considerate agent”

Helpful Report

Posted 3 years ago

“As ever we have yet again booked a cruise with Cruise 118,Paula was very helpful and answered our questions about all of the cruise and flights. So once again thank you”

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Posted 3 years ago

“Very pleasant phone booking.”

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Posted 3 years ago

“Hannah the lady I dealt with was excellent, so far a great experience”

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Posted 3 years ago

“Absolutely brilliant when it came to booking but felt very let down with the after care . No reply to the two emails I sent and then when I eventually got hold the agent it just felt like she wasn’t interested in helping with my questions and then didn’t bother getting back to me on the information I wanted to know when she said she would . Still haven’t heard anything and that was about 6 weeks ago now . Give up !”

Helpful Report

Posted 3 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again, thank you kindly for your review.

Posted 3 years ago

“Great advice and help from Shelley with our group booking. Much appreciated.”

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Posted 3 years ago

“Very knowledgeable and informative excellent customer service very friendly thankyou”

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Posted 3 years ago

“Very efficient and friendly.”

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Posted 3 years ago

“Got a great deal £300 lower than anywhere else. Agent very helpful with a booking that was not straight forward.”

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Posted 3 years ago

“Cruise advisor I dealt with was very knowledgable & helpful got a great deal will definitely use cruise 118 again regards David”

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Posted 3 years ago

“Fantastic personal service every time, Andrea ***** always, would never use anyone else”

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Posted 3 years ago

“Found a cruise I was interested in and called to discuss in further detail. Max was friendly and very helpful, answering all of my questions and highlighting options available. He made the whole booking process very easy.”

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Posted 3 years ago

“This is our first time using Cruise 118 and we found the customer service from Shelly excellent. She was very helpful with getting us a good price for our cruise. She also was very professional and friendly. We would definitely use cruise 118 again.”

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Posted 3 years ago

“Have used Cruise118.com before and as usual they have fulfilled my requirements for three generations of my family. great service and fully explained without drama. would recommend without hesitation.”

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Posted 3 years ago

“Thanks to Lindsey for her efforts in booking such a great cruise, she gave me advice on the ship, the cabins and the health protocols used by Cunard.”

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Posted 3 years ago

“Thanks to Lindsey for her efforts in booking such a great cruise, she gave me advice on the ship, the cabins and the health protocols used by Cunard.”

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Posted 3 years ago

“Brilliant service”

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Posted 3 years ago

“Booking with Lexi (Katie Longstaff) as always very easy nothing is to much trouble for her to do and is always very helpful. Always calls back when she says she will.”

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Posted 3 years ago

“Jason was an absolute delight he made the whole booking process seamless.”

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Posted 3 years ago

“Once again Jen was helpful and informative and made sure every little detail was best suited to us. Great deal, great service, what’s not to like.”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews